“I am writing to express my deep dissatisfaction regarding a recent purchase. I paid £50 for the delivery of a fitted microwave, but the delivery company, AIT, failed to provide a delivery time or contact information in their initial email. When they finally provided a time on the morning of delivery, I was unavailable. Despite my attempts to reschedule, AIT informed me they could not redeliver due to their contract with Donaghy Bros. When I contacted Donaghy Bros, I was required to pay an additional £35, despite the issue stemming from a lack of communication on their part. Furthermore, I was instructed that the driver would unbox the item for inspection; however, the driver refused to do so upon arrival. Upon unpacking the item myself, I discovered a dent and promptly contacted Donaghy Bros with evidence. Although I provided the requested serial number, I have received no response to my emails for three weeks. My request for compensation regarding the damaged item has also been ignored. I am very disappointed with this experience and would advise others to be cautious when dealing with this company.”
“A complete shambles. Paid for a TV on the on the 12th of January 26. Was told it was in store and that I could take it home.
Problem 1. It was not in store.
They promised it would be in store the next day and to call back after 12 noon the next day to collect.
Problem 2. Called the next day and was informed that there was an issue ( they forgot to bring it from the warehouse) and that the TV would be delivered to my house the next day.
TV was delivered on the Wednesday
TV reported faulty (Thursday)
Promised a new TV on Saturday ( day 6 )
Contacted on Saturday by Donaghys and told that an engineer would call on Monday with a new TV
Engineer called on Monday ( day 8) without a replacement TV and left stating that he would be back tomorrow ( day 9 ) with the replacement. He left the faulty TV behind?
Contacted by Donaghys on Tuesday 20th January and informed that the TV would not now be delivered until tomorrow…
Completely unsatisfactory service.
Advice to anyone who wants to purchase something
Try to contact Donaghys to report a fault via telephone, I spent nearly 3 hours and couldn’t speak to anyone!
I then rang, asked for sales and was promptly answered.
This tells you all you need to know about Donaghys great at selling but unfortunately anything else is a disaster.”
“Not a great experience.
So I got a Rockit (a tool to rock my babies buggy) from Donaghy Bros on the 8th of April and received it on the 18th of April which is completely fine.
Unfortunately, it came completely destroyed packaging damaged and not working. So, I scanned the box itself and found the support email (on the box). Emailed them within 20mins of receiving the product explaining that I received it damaged due to the postal service could I get a replacement so I can use it not refund.
I received an email 21st of May saying 'where the manufacturer you need to contact the distributor.' Ok ... cool so it took you almost a month to tell me that the support contact on the box itself isn't the actual 'support'.
I emailed Donaghybros right after I got that email with screenshots to show them I emailed about the issue the day I received the broken product. Again the email support that's clearly on the box of the Rockit. I was told sorry outside out 48 hr policy.
As you serious? So you put false customer support email on the packaging so I get redirected until it's outside your 48hr policy. I'm sorry but extremely bad business practices.
I'd understand if I didn't contact them for a month but it was within 20 mins of receiving the broken Rockit.
All I've got is 'Unfortunately we cannot be held responsible for the retail packaging that comes from the manufacturer.'
Ok so lie on the packing what 'support' is.. to send me around in circles until it's passed your 48hr policy.
I cannot recommend them.
I'm sure you'll see a super standard reply under this review but trust me with this support stay far away not worth your money.”
“Bought a Rangemaster that arrived damaged. Still waiting 8 days later for it to be collected. No refund so had no cooker now for 8 days. Terrible service - first time customer - will not be back.”
“Found a live dust mite in my product. The box wasnt probably sealed, was held closed with old looking cello tape a d the box had been damages. The product itself was dirty in places and had dust on it. Contacted them and received no response”
“Discovered that the wrong part was ordered for my Icandy pram, made contact via Telephone 3 times to see if a replacement could be made. I was informed that I’d receive an email for update and as yet 1 week later no one has made any contact. Disappointed in the service.”
“Goods arrived on time. Very disappointed my old washing machine was not taken away. I understood this is.mandatory. I will not be dealing with your company again for this reason. Also machine dropped at door no hook up or any help with same.,”
“Item that was selected and paid for on website was actually not in stock. Was then told, immediately in fairness, that there would be a few weeks wait. So I thought great I’ll wait. Then another delay of another month! Was then offered an alternative that I would have taken day one if I wanted it. Anyway, the result, a refund. The lesson, don’t advertise items you don’t have in stock!”
