“Brilliant customer service, sorted out my order when I’d ordered the wrong notepad so quickly and efficiently - even though it was just before Christmas! And the products are always perfect, my husband loves them!”
“My order was processed at november's 21.
Till now, I got no more info about it. Doesn't even know if it was already sent, or if it's being fabricated...
Hope to someone reply about it.”
Hi Inês,
Apologies for the delay; we have sent you an email and hope you can understand the circumstances during this busy period. We are sending the orders out as quickly as possible, and it is down to the postal services to deliver, which is something out of our control.
Once again we apologise for the inconvenience.
Kind regards, Lisa
“A5 grey dot paper - was just what I was looking for to insert into an old 2-ring binder. Great surface for writing and gorgeous neutral colour that creates something special and different.
Can't wait to see how different tips, markers and embellishments look! Thank you!”
Hi Anne, thank you for your review.
The packaging is for protection, often times our products can be damaged by post so we want to ensure our customers get their products in perfect condition.
Kind regards, Lisa
“Quality paper and a quality notebook. I’m a ‘stationery nerd’, forever finding new pens and pads, but I haven’t seen or owned anything better than
this company makes. They’ll even do custom books for you, for a reasonable price.”
“Really love it! Designing is so much easier and the paper is slightly thicker than regular paper. Would be nice if the dots were spaced out at a rounded measurement, like 0.5cm. But overall highly recomend.”
“I have ordered two very nice notebooks, but after more than two weeks I have zero idea what's going on with them. I haven't received anything about the shipping except an email that it has been shipped UNTRACKED. I wrote an email to their support to get some closer information - no response. I wrote a message on IG - again, NO response. Communication 0/5 and I'm super unsatisfied, because I got no notebooks, no info and they have my payment. Fix this please”
Hi Timotej, apologies for the delay. We can't seem to see any messages from you. We'd like to rectify this so could you please try messaging us again on one of our social media pages:
Instagram: dotgridco
Facebook: dotgrid
X: dotgridco
Kind regards, Lisa
Posted 1 year ago
Hi Timotej, unfortunately we could not get in contact with you and your order was returned to us by customs.Your money has now been refunded back into your account, we are very sorry for the inconvenience caused.
Kind regards, Lisa
