Thank you for your feedback, Harriet. I really appreciate that you took the time to let us know about your experience with Dotgrid. We're sorry that the first notebook fell apart and the second one too! How can we make things better? We haven't had any other issues like this in the 12 years we've been around, so we're a bit confused about what's going on here. What do you use your notebook for?
“My order was processed at november's 21.
Till now, I got no more info about it. Doesn't even know if it was already sent, or if it's being fabricated...
Hope to someone reply about it.”
Hi Inês,
Apologies for the delay; we have sent you an email and hope you can understand the circumstances during this busy period. We are sending the orders out as quickly as possible, and it is down to the postal services to deliver, which is something out of our control.
Once again we apologise for the inconvenience.
Kind regards, Lisa
“I have ordered two very nice notebooks, but after more than two weeks I have zero idea what's going on with them. I haven't received anything about the shipping except an email that it has been shipped UNTRACKED. I wrote an email to their support to get some closer information - no response. I wrote a message on IG - again, NO response. Communication 0/5 and I'm super unsatisfied, because I got no notebooks, no info and they have my payment. Fix this please”
Hi Timotej, apologies for the delay. We can't seem to see any messages from you. We'd like to rectify this so could you please try messaging us again on one of our social media pages:
Instagram: dotgridco
Facebook: dotgrid
X: dotgridco
Kind regards, Lisa
Posted 7 months ago
Hi Timotej, unfortunately we could not get in contact with you and your order was returned to us by customs.Your money has now been refunded back into your account, we are very sorry for the inconvenience caused.
Kind regards, Lisa
