Thank you for your 4 star rating of Dotgrid! We're glad to hear that the desk mat came well packaged and that it's great quality overall. We apologize for the frayed thread and hope that it won't be of too much of a bother. If there's anything we can do, please let us know!
“The products are 5 *****.
However, it's so disappointing that you don't offer shipping options for Central/Eastern Europe as well.
Most shops have the same shipping options for all EU countries.
The shipping ended up costing exponentially more than anticipated, I paid customs and shipping 3x higher than the amount paid for the actual products.”
Hi Luminita,
Unfortunately we had to remove some shipping locations in Europe from Dotgrid due to the increasing cost since Brexit and the pandemic. We will still ship to these countries via tracked couriers such as FedEx, but these do require us to get quotes as the cost of shipping differentiates greatly depending on many different factors such as the city and country, the size and weight of the parcel, and the time of year.
We do not profit a penny from shipping; more often than not, we're "out of pocket" when shipping goods overseas. Customs fees and taxes are unfortunately just the way it is now with the UK not being in the EU, and have to remain the responsibility of the buyer.
We're glad you like our products – and can only apologise that we can't ship them to you at more affordable prices. We would love to be able to!
Thank you for your feedback, Harriet. I really appreciate that you took the time to let us know about your experience with Dotgrid. We're sorry that the first notebook fell apart and the second one too! How can we make things better? We haven't had any other issues like this in the 12 years we've been around, so we're a bit confused about what's going on here. What do you use your notebook for?
“My order was processed at november's 21.
Till now, I got no more info about it. Doesn't even know if it was already sent, or if it's being fabricated...
Hope to someone reply about it.”
Hi Inês,
Apologies for the delay; we have sent you an email and hope you can understand the circumstances during this busy period. We are sending the orders out as quickly as possible, and it is down to the postal services to deliver, which is something out of our control.
Once again we apologise for the inconvenience.
Kind regards, Lisa
“I have ordered two very nice notebooks, but after more than two weeks I have zero idea what's going on with them. I haven't received anything about the shipping except an email that it has been shipped UNTRACKED. I wrote an email to their support to get some closer information - no response. I wrote a message on IG - again, NO response. Communication 0/5 and I'm super unsatisfied, because I got no notebooks, no info and they have my payment. Fix this please”
Hi Timotej, apologies for the delay. We can't seem to see any messages from you. We'd like to rectify this so could you please try messaging us again on one of our social media pages:
Instagram: dotgridco
Facebook: dotgrid
X: dotgridco
Kind regards, Lisa
Posted 10 months ago
Hi Timotej, unfortunately we could not get in contact with you and your order was returned to us by customs.Your money has now been refunded back into your account, we are very sorry for the inconvenience caused.
Kind regards, Lisa
