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Dotmaison Reviews

4.8 Rating 2,112 Reviews
96 %
of reviewers recommend Dotmaison
Company Reviews Product Reviews
2,361
 Questions Metrics Info
4.8
Based on 2,112 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

Write Your review

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Parveen Akhtar
Verified Buyer
“Item arrived damaged,was offered a measly discount, would not recommend.”
Helpful Report
Posted 5 years ago
Dear Parveen, Thank you for your review and we are sorry you are disappointed with the compensation we offered. I can see you purchased a Koziol Boxxx Organiser and on the underside of the bottom of the box there was a scratch. Our customer team offered a 20% discount on the price you paid for the item or a prepaid label to return to us for a replacement, and from the email trail you accepted with thanks the 20% discount, therefore the customer team felt that you were happy with the compromise. It's quite difficult to agree a level of compensation however in this instance where the scratch is on the underside, would not be visible in use at all and would not affect the use-ability of the item we feel it to be a fair offer, especially as you were also offered a free return. We do understand of course that in the current climate returns can be difficult if it means a trip to the post office. Kind regards Customer Team
Posted 5 years ago
Deborah Mills
Verified Buyer
“I have returned the item via parcel force and i have not received an update with regards to getting a refund”
Helpful Report
Posted 5 years ago
Hi Deborah, After looking at our records, we can see that we received your return back on the 30th July 2020 and your refund was processed on the 3rd August 2020. If you have any more queries regarding this, please let us know on info@dotmaison.com and we can look into it for you. Many thanks, Dotmaison Customer Team.
Posted 5 years ago
Scott Whichello
Verified Buyer
“Purchased an Orla Kiely mug which arrived without a box and a slight mark on it.”
Helpful Report
Posted 5 years ago
Dear Scott, thank you for your review. The Orla Kiely Mugs do not come gift boxed as standard, as advertised on our website. Gift boxes are available to order however.As regards the mark on the mug please accept our apologies, we will contact you regarding this. Many thanks Customer Team
Posted 5 years ago
Dotmaison is rated 4.8 based on 2,112 reviews
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