Dotmaison Reviews

Name: Dotmaison
Rating: 4.81

4.8 Rating 2,112 Reviews

96 %

of reviewers recommend Dotmaison

4.8

Based on 2,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

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Dotmaison 5 star review on 30th May 2024

Anonymous

Dotmaison 5 star review on 27th February 2024

Anna Crockard

Dotmaison 5 star review on 16th February 2024

Anita Snell

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Alison Caron

Dotmaison 5 star review on 11th October 2023

Shilpa Desai

Dotmaison 5 star review on 22nd August 2023

Dawn Ridgley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve bought a few items from Dotmaison and most of the items were great. I returned one item because the colour didn’t match the online picture however I’m still awaiting the refund despite also paying for retort postage-hence 3 stars otherwise it would be 5 stars”

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Posted 7 months ago

“Good shipping”

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Posted 9 months ago

“i WANT TO BUY A LAMPSHADE OR FABRIC TO MAKE A LAMPSHADE AND ALL MY ATTEMPTS TO CONTACT YOU HAVE FAILED. YOU SEEM TO REQUIRE AN ORDER NO. BEFORE A QUERY WILL SEND. A FRUSTRATING AND IRRITATING EXPERIENCE. I'M NOT A HAPPY CUSTOMER.”

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Posted 9 months ago

“It's a beautiful bowl but too small for the purpose we bought it for. Your return policy was not clear and we would expect full refund. We would not expect to pay cost of postage to return it and get a refund.”

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Posted 11 months ago

“Ordered Orla Kiely cushions. After I paid Dotmaison said it was going to take about 4 weeks for delivery. It was a shame they didn't say that under the item information. I decided however to wait and they kept me informed. I am a little disappointed as the cushions are quite flat and not very plump.”

Helpful Report

Posted 1 year ago

Fiona, Thank you for your feedback. We apologise for the delay in delivery and for any inconvenience caused. Your comments are valuable to us, and we'll use them to improve our service. If you have any further concerns, please feel free to reach out to our customer service team. Best regards, Jessica Dotmaison Customer Team

Posted 11 months ago

“Item really lovely however paid for wrapping and what a waste of money! Cheap rubbish paper With something the should have resembled a bow! Don’t pay for gift wrapping”

Helpful Report

Posted 2 years ago

“Ordered an item w gift wrap and speedy next day delivery but bc of Bank holidays I waited for longer although it was next day delivery when it took two working days to deliver. Also I wrote an email to you about where my order was and the customer services told me about it being a few holidays but that it would take two days to get to me after paying extra for next day delivery. The customer service person wasn’t rude but wrote in a rather cold and unfriendly manner imo.”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to leave a review. We're sorry to hear that you are disappointed with the time taken for your order to be delivered. Our express delivery service is a 1-2 working day delivery service. Unfortunately the new year bank holidays at the time your order was placed are not classed as working days by the courier. We apologise if this is not 100% clear on our delivery page and will take your feedback on board. Kind regards, Dotmaison Team

Posted 2 years ago

“I was so impressed with the speed of the delivery, how my products were packaged and delivered and the quality of the products received and I was certain I would order from dotmaison again. Until it came to returning an item. Not only did I have to pay for a return courier but I was then charged for the initial delivery because returning an item meant I no longer met the £50 spend threshold. So returning an item priced at £24.00 has cost me almost £10.00 to return. It's left a bad taste and completely changed my mind about reordering from you again.”

Helpful Report

Posted 2 years ago

“The item was faulty. I contacted your customer and they were really helpful and asked me to send the item back for a refund. The only thing that I would improve is ypur return system since it charges £5,95 and I should be able to select faulty item with return for free. I was assured by your adviser I won’t get charged but I am still not 100% sure this is the case. I will find out once a return has been processed.”

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Posted 2 years ago

“Photos need to be better of items so they reflect the colours properly.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We apologise if you feel that the images displayed are not accurate representations of the products. We do always use the authorised imagery provided by the manufacturer, however we will take your feedback on board and will also feed this back to the manufacturer. Please accept our sincere apologies for any inconvenience that this may have caused. Kind regards, Dotmaison Team

Posted 2 years ago

“The product was great and the delivery times. The issue was with the actual delivery. The driver did not even help to put the box in the house so it was very difficult for me to unbox. If it wasn't for this...5 star.”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for taking the time to leave a review, your feedback is greatly appreciated. Unfortunately since the outbreak of Covid-19, finding a white glove courier service that will carry items into our customer's property is extremely difficult. This is however something that we are currently working on and we hope to have a solution in the coming months. Thank you again for your feedback, and please accept our sincere apologies for the inconvenience. We hope you enjoy your new items. Kind regards, Dotmaison Team

Posted 2 years ago

“Fast delivery however their returns policy of not opening the curtain packaging makes it very difficult to check them for any faults until I can actually put them up. As I'm still decorating that hasn't happened yet. A catch 22 situation! I'll have to update the review once they're up. So, the curtains are up. Whilst I like the design I am somewhat disappointed with the quality. I have had to add an extra layer of lining material as they let in so much light! - not something you'd expect from 'velvet' curtains.”

Helpful Report

Posted 2 years ago

“I was unhappy with the returns process. I had ti pay £7.99 for each iten i was returning via DPD. And then the fountain centrepiece was so big no DPD shop would take it. You should really offer free returns ir at least an collection option for larger items. Buying from dotmaison was not worth the hassel.”

Helpful Report

Posted 2 years ago

Hi Andrea Thank you for taking the time to leave a review. I can see that you placed two orders, and also proceeded to return items from both orders. As one item is relatively large & heavy, we would always advise opting for our DPD return label. The cost of this is £7.50, which is an exact reflection of what we ourselves are charged by the courier. In regards to your other order, a Royal Mail label would have been more than suitable for this. The cost of this is £3.90, and again, this is an exact reflection of what we ourselves are charged by the courier. We are able to organise a DPD collection on your behalf, but the cost of doing so is £10.00. Just to be clear, we do not profit from any of our shipping or return charges. Free returns are something that we would absolutely love to offer, but unfortunately, it simply isn't feasible for us to do so. We have taken your feedback on board and can only apologise if you are unhappy with our current returns process, we hope to continuously improve as we grow & move forward. Kind regards, Dotmaison Team

Posted 2 years ago

“I ordered a placemat for my new dining table, however, I wasn't expecting sooo much packaging! It was a bit O.T.T. for one item, and not very environmentally friendly. The service from Dotmaison was great, but I can only give them ⭐️⭐️⭐️ because of the excessive packaging.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for taking the time to leave a review. We would like to apologise if too much packaging has been used, unfortunately striking the balance between sufficient protection and minimal excess packaging can be extremely difficult. Your feedback is noted and will be taken on board in order to improve as we move forward. Kind regards, Dotmaison Team

Posted 3 years ago

“Beautiful products but excruciatingly slow returns process”

Helpful Report

Posted 3 years ago

Good morning Thank you for leaving a review. We apologise if you feel the returns process was slow, your feedback will be taken into account and we will continue working to improve in all areas in order to provide the best service possible to our customers. Kind regards, The Dotmaison Team

Posted 3 years ago

“Lovely item. Arrived quickly.”

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Posted 3 years ago

“This is a Christmas present so I can't write a review yet.”

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Posted 3 years ago

“Pleased with delivery have a good range of products Only giving 3 stars because of their returns policy. I placed an order or a bin 45 pounds had to return it as it wasnt going with furniture (Bin itself was good) they deduct good £9 pounds for I dont know delivery charges and some other charge if you return stuff less than £50. Iv never come across this. It was mentioned though in their policy I didnt read it beforehand. Just make sure what you need you will keep it. Other than that quality stuff”

Helpful Report

Posted 3 years ago

Hi Syeda Thank you for your order, and for your feedback. It looks like £3.50 was deducted from your refund as a Royal Mail return label was provided as per your request, a further £3.90 was then deducted as once the return had been processed, the total value of your order fell below the £50 threshold for free standard delivery. We apologise if this was not made clear prior to placing your order and will take your feedback on board. Kind regards, Dotmaison Team

Posted 3 years ago

“I bought some stuff on Dotmaison’s website, paid for it, and a few days later it arrived. Perfectly adequate.”

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Posted 3 years ago

“The items was packaged well and delivered quickly, however the screws were missing.”

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Posted 3 years ago

Hi Lucy We're sorry to hear that part of your item is missing, we will email you separately to resolve the matter. Please accept our apologies for the inconvenience. Kind regards, Customer Team

Posted 3 years ago

Dotmaison is rated 4.8 based on 2,112 reviews