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Dotmaison Reviews

4.8 Rating 2,112 Reviews
96 %
of reviewers recommend Dotmaison
Company Reviews Product Reviews
2,361
 Questions Metrics Info
4.8
Based on 2,112 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I ordered four feather filled cushions. The covers were fine, but I don’t know how they were stored as they smelled very musty and damp. In the end I purchased new cushion inserts and sprayed the covers a few times to freshen them up and it worked. If I didn’t want the covers so badly I would have returned.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“I placed an order, but the item was faulty. I was given a refund, but they refused to refund my original delivery and return delivery charges, saying they could not find a fault. Perhaps the item has an intermittent fault - either way, it was faulty for me and I won’t be using the company again.”
Helpful Report
Posted 1 year ago
Stephen Coales
Verified Buyer
“Tried to return two pillow cases, what a palarva, gave up in the end,”
Helpful Report
Posted 1 year ago
Amy Beasley
Verified Buyer
“Lovely products and prices but I had to pay to return my item then because I returned it I was charged for shipping in the first place?! This is a terrible policy and I haven’t shopped anywhere else in recent years that does this so I’m surprised. In the end I may as well have kept the item as it wasn’t expensive but didn’t realise this policy. Wouldn’t shop again.”
Helpful Report
Posted 1 year ago
Lisa Green
Verified Buyer
“Not very impressed with service !I bought six cusions one had a very bad pull !I send you a photograph of the pull !your reply was it looks like a crease!!!I pointed out I do know the difference between a crease and a pull !certainly not a reply I expected !been in business my myself I found it most un business like !so will not be ordering from you again Lisa Green”
Helpful Report
Posted 1 year ago
Maria Robinson
Verified Buyer
“This review is not reflective of previous experiences but am very disappointed with my last order.I ordered curtains to match bedding and they were nothing alike. Unfortunately ide unpacked them too early”
Helpful Report
Posted 2 years ago
Ruth Ball
Verified Buyer
“Sent wrong item returned but waiting for refund”
Helpful Report
Posted 2 years ago
Good morning Thank you for taking the time to leave a review. We sincerely apologise for the mix-up with your order and thank you once again for your cooperation. Rest assured your refund will be processed today. Kind regards, Dotmaison Team
Posted 2 years ago
Emma Robinson
Verified Buyer
“Well. I haven't got my order yet so what am I suppose to be reviewing?”
Helpful Report
Posted 2 years ago
Ian Henderson
Verified Buyer
“Junk mail after purchase. Wouldn't use in future.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered a medium sized mirror, didn't get any information regarding dispatch until I received an email from carrier on the morning of delivery - a work day for me so not ideal but thought I'd see if they would leave with neighbours or offer a pick up from local depot (as often is the case) Calling card said they'd try again the following day- so I arranged for family member to sit in. Unfortunately as it was my birthday and lots of parcels arriving, my father thought he'd taken delivery of item (obviously confused with another package that came- that I wasn't aware of) As we'd missed delivery on 2 occasions apparently the mirror was then returned to sender- before 10am the next day! Never heard of this before! I contacted dotmaison to explain what happened- they were very unsympathetic- I was told I'd be deducted the return delivery cost before refund- or, if I still wanted the item (I obviously did!) then I'd need to pay the return delivery cost and an additional re-delivery cost too. (For a £250+ item, I was disappointed that they would add two lots of delivery fees) Customer services lacking. Competitive pricing of mirror turned out not to be competitive once had added all the delivery charges.”
Helpful Report
Posted 2 years ago
Alan Sellwood
Verified Buyer
“Not very happy, quick to take my money but when i returned the item it seems a long drawn out process to give me my refund waiting for 2 weeks then got an email to say it could be another 14 days before they make a decision whether to give me my money”
Helpful Report
Posted 2 years ago
Hi Alan Thank you for taking the time to leave a review. Reading your comments, I believe there has been some confusion. Your return was received 11/07, only three days ago. We advise to allow up to 14 days for your refund to be processed, however it usually happens significantly faster than this. I hope this clarifies things for you, but if you do have any further queries please get in touch with customerteam@dotmaison.com and we will be happy to help. Kind regards, Dotmaison Team
Posted 2 years ago
Emma Turner
Verified Buyer
“Great products but one cup chipped on arrival. Emailed but no replacement sent as in the rush of Christmas I hadn’t taken a photo. Bit disappointing that there was no faith.”
Helpful Report
Posted 3 years ago
Good morning Thank you or your order, and for your feedback. Please accept our apologies for not being able to help you any further with your issue, we will always look into any damages or faults, however we do require either an image to demonstrate or for the item to be returned in order to investigate sufficiently. We're sorry that we are unable to help on this occasion. Kind regards, Dotmaison Team
Posted 3 years ago
Shirley Johnson
Verified Buyer
“Disappointed by expense of return. Post office label to download was £3.50 but I chose the Collect + option also offered, for my convenience. No price was given for this but I later discovered £7.50 was deducted from my return! I was very disappointed the significant price difference between the two options had not been pointed out at the return stage. Left feeling rather tricked and have rated as poor as a result of this complete and extensive lack of clarity.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Gutted as item arrived damaged but did not realise until after I took the packaging off therefore will not be able to return, could do with more protection around item for delivery :(”
Helpful Report
Posted 4 years ago
Sue Ellis
Verified Buyer
“i”
Helpful Report
Posted 4 years ago
Amy Skilton
Verified Buyer
“Delivery was fine but purchased Christmas bedding for my own bed in the black Friday sale at 20% off only for it to be immediately discounted to 40% straight after the black Friday sale making it a bit of a rip off. Emailed to ask for a refund on the difference pointing out I could simply return my original order and place a new one at the cheaper price but that it hardly seemed like an environmentally friendly thing to do and was told they wouldn't refund and if I wanted to reorder I should. Really quite disappointed and so ordered a further set for my daughter from elsewhere preferring not to shop again with dot maison.”
Helpful Report
Posted 4 years ago
V Rickett
Verified Buyer
“cheap and plastic”
Helpful Report
Posted 4 years ago
Paul Fearon
Verified Buyer
“Extremely slow delivery kept informed which was good”
Helpful Report
Posted 4 years ago
Judy El-Hajjar
Verified Buyer
“Candle doesn’t smell of anything”
Helpful Report
Posted 4 years ago
Laura Davies
Verified Buyer
“I’ve sent an email as one of my items were damaged and I have not decided a reply”
Helpful Report
Posted 4 years ago
Dear Laura, Many thanks for taking the time to review us. We did receive your email on the evening of the 11th September and one of our customer team replied at 09:00 the following morning requesting an image to demonstrate the issue so that we can resolve this for you. To date no response has been received that we can see. I have forwarded the original response from us to your email address and we look forward to hearing back. Many thanks Customer Team
Posted 4 years ago
Dotmaison is rated 4.8 based on 2,112 reviews
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