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Dotmaison Reviews

4.8 Rating 2,112 Reviews
96 %
of reviewers recommend Dotmaison
Company Reviews Product Reviews
2,361
 Questions Metrics Info
4.8
Based on 2,112 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nelson Walker
Verified Buyer
“Didn't like the product when it arrived. The depth of the trays are too shallow to allow any purchased package to be stored.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Better product description would help”
Helpful Report
Posted 3 years ago
Pauline Woodcock
Verified Buyer
“Not impressed with your returns procedure, having to email for approval isn’t done by any other company. Paying to return goods is also rather poor, especially when other companies offer free returns. It is difficult buying home products online, so I expect to be able to return items in a hassle free and free way.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The product is very stylish but the description is wrong. It’s does not come with a filter. I have informed them via customer service and they have acknowledged this”
Helpful Report
Posted 4 years ago
Tracey Shapiro-Smith
Verified Buyer
“Brilliant products, but wasn’t best pleased the week after the order to see there was 20% off the range.”
Helpful Report
Posted 4 years ago
Monika Niewisiewicz
Verified Buyer
“Excellent selection of goods online and a user friendly website. The only criticism would be that there was no free express delivery on an order that was nearly £250 which most competitors order for high value orders. One of the items I purchased went on sale a week later and I emailed customer services to find out if they can refund the difference but got no reply Otherwise would of been 5 star”
Helpful Report
Posted 4 years ago
Miss Alder-Maria Beckford
Verified Buyer
“Good quality”
Helpful Report
Posted 4 years ago
Thomas Wilson
Verified Buyer
“Could be a bit more lenient with returns considering the circumstances. Otherwise decent customer service.”
Helpful Report
Posted 4 years ago
Josephine Taylor
Verified Buyer
“Description of item on site was incorrect and So I had to send the item back. Postage costs were high and I had to pay twice. Item was well packaged.”
Helpful Report
Posted 4 years ago
Lynsey Curran
Verified Buyer
“There was a delay with the delivery but I wasn’t informed of this, I had to chase it up myself so better communication would have been useful.”
Helpful Report
Posted 4 years ago
Rita Denvir
Verified Buyer
“Delivery took considerably longer than anticipated I contacted The office via email and the package was tracked and located which was good but didn’t speed anything up. It’s a pity that delivery was an issue as the price of the curtains was the most reasonable I was able to find and now that I have received them the quality looks good too.”
Helpful Report
Posted 4 years ago
Jill Hart
Verified Buyer
“The delivery was fine, but the product had white marks a over it, with what looked like the dye had been missed off numerous areas.[ Dot Maison says it’s part of the pattern ] Don’t believe that statement. Also the colour is much darker colour than in the picture, obviously taken under really bright lights to make it look lighter. It looks pastel pink and grey but it is in fact dull grey and dark reddy pink. Overall I was disappointed”
Helpful Report
Posted 4 years ago
Christine Crawshaw-de Rijke
Verified Buyer
“Loved the container boxes. Nicer and cheaper than Tupperware! Box had some scratches and am in the process of a replacement. A bit fiddly though but I hope it will be resolved soon.”
Helpful Report
Posted 4 years ago
Rob Cant
Verified Buyer
“Product picture was misleading and the dish is much smaller than anticipated”
Helpful Report
Posted 4 years ago
Hello Rob, We are sorry to hear that the dish was not what you had expected. At Dotmaison, we aim to list all of our products correctly. If you send us an email on info@dotmaison.com then we can look into this for you. Many thanks, Dotmaison Customer Team.
Posted 4 years ago
Gillian Lavin
Verified Buyer
“I was pleased with the service in terms of delivery etc. However, your returns policy is not particularly helpful. To be able to make a decision on a duvet cover for instance, you need to be able to unwrap the packaging to be able to see the quality of the fabric etc. You don’t have the benefit of ‘sold as seen’ as you would with a store purchase. This is particularly important in the case of an online purchase. Your policy states that all seals must be remain in tact to accept a return. I spent £93 on duvet and pillow cases which, to be honest, I am not 100% happy with in terms of colour to match my room when it was opened out but I have no option now but to keep it. It has put me off ordering again from you without seeing the goods in a store first, or buying directly from Ted Baker online as they offer a returns policy whereby you can open the goods when you receive them but still return if you are unhappy with them.”
Helpful Report
Posted 4 years ago
Dear Gillian Many thanks for taking the time to review us. Our bedding returns policy takes into account the fact that we feel most of our customers would prefer, on the basis of hygiene, to purchase bedding from us which they are confident has not been opened and laid out on another customers bed previously. This is especially the case in the current climate. In addition, we are acutely aware that once duvet covers and or duvet sets are removed from the packaging it is incredibly difficult if not impossible to repackage as new and without damaging the product packaging. This restriction does not apply to pillowcases however as we do understand customers will want the opportunity to feel the fabric and perhaps inspect the design. We do try to make this clear in our returns policy on our website so that customers are clear before they purchase. We would like to thank you for your honest feedback however . Kind regards Customer Team
Posted 4 years ago
Jenifer Moore
Verified Buyer
“Thrilled with my bedlinen ordered from yourselves. cane e trendy well packaged and very very prompt delivery. Thank you”
Helpful Report
Posted 4 years ago
Thank you Jenifer! We hope you love your new bedlinen! We look forward to your next purchase. Many Thanks, Dotmaison Customer Team.
Posted 4 years ago
Paul Smith
Verified Buyer
“Ouick and efficient service good quality items”
Helpful Report
Posted 4 years ago
Thank you for your kind words Paul! We look forward to your next purchase. Many Thanks, Dotmaison Customer Team.
Posted 4 years ago
Linda Visser
Verified Buyer
“Awesome lamp holder. However fitting was/is broken by a lampbulb previously put in”
Helpful Report
Posted 5 years ago
Gerald Doody
Verified Buyer
“This dog is beautifully made but MINUTE -no wonder you don't supply dimensions.All the same it's a great piece of design and very cute.”
Helpful Report
Posted 5 years ago
Dotmaison is rated 4.8 based on 2,112 reviews
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