DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

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Posted 9 years ago

“Easy checkout and speedy delivery service. Would recommend.”

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Posted 9 years ago

“I needed help purchasing Sibelius as the AVID website was not able to process my order. I ordered from DS Music then needed to change my delivery options. The friendly staff at DS Music worked with me on the chat line to make the change, then even phoned me to ensure the details were all as they should be, and that I was happy with the end result. The also offered assistance should I need it for the verification process. Excellent customer service!”

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Posted 9 years ago

“Easy site to use, great price and fast delivery - recommended!”

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Posted 9 years ago

“Received on time and very happy with my thank you note cards ????”

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Posted 9 years ago

“I thought the customer service from DSMusic was excellent especially having made an error with my order. I would definitely buy from there again.”

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Posted 9 years ago

“In an age of Internet shopping it's so refreshing to have a local, physical shop still surviving and selling instruments, music and extras within easy distance. DS Music have always has what I need - a starter guitar for my daughter, an electric piano and stand and, most recently, a ukulele. My favourite strings for my strat (Ernie Ball super slinkies) always there when I break a string. What would I do without DS Music? Travel to Chepstow or Newport or wait days for replacements. A great range of music and song books from instruction books to musicals and band music - everything I need.”

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Posted 9 years ago

“Ordered some special crackers containing hand bells. Placed order at 3.30pm, arrived 11.30 the next day - and I didn't pay for next day delivery! Perfect!”

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Posted 9 years ago

“Arrived promptly and well packaged in good condition. Obviously as Christmas crackers I will not be using them until next Christmas but as they were recommended I am sure we will be delighted with them.”

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Posted 9 years ago

“Fantastic service, customer support and prompt product delivery. I highly recommend the team at DS Music.”

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Posted 9 years ago

“Speedy delivery and excellent telephone query response.”

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Posted 9 years ago

“Prompt delivery and no problems.”

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Posted 9 years ago

“Great communication, super fast delivery......and an excellent product.....hours of entertainment!”

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Posted 9 years ago

“DS Music listened to my needs and made every effort to fine the right guitar for me. They needed to order it in and it arrived very quickly. Will certainly use them again !”

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Posted 9 years ago

“Two particular areas for customer service development I think: (1) During my phone conversation pre-purchase, it should have been made crytal clear that the £70+ I would be paying was for a YEARLY subscription for the upgrade to Sibelius 8, and not ownership of the software purchase. (2) When he delivery arrived, there should be a documentation of what (eg technical) support I would be receiving during the year's subscription, and not just an invoice/receipt (I cannot claim an invoice against tax, only a receipt and the documentation does not make that clear). On the positive side, I thought the technical advice given by the gentleman was very good, although I sensed he was less confortable with "pushing the sale". In such a case why not have another staff-member who could handle all sales questions? Let the technical gentleman handle all the technical discussion which was very good) and say "Ah that's a sales question, and I'll can pass you on to our sales team. In the meantime is there anything technical I can help you with further?" Please don't assume that the would-be customer has read all the details on your or Sibelius' website and has digested it all. Even if hey had (which is highly unlikely) they would still like to hear it direct from you, the people they are going to buy from. Hope this helps. .”

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Posted 9 years ago

Hi, Ive checked the order over and you have purchased a Sibelius 8 'upgrade' and not a 'subscription'. It is quite confusing with Avid's new structure but I can assure you that you have purchased a Sibelius 8 Upgrade that will take you to the latest version of Sibelius and it also includes a further 12 months of upgrades and support - when you get to the end of the initial 12 months you can choose to renew your upgrades/support for a further 12 months or you can choose not to - if you do not choose to renew your upgrades/support then just download the latest version before your 12 months ends and you get to keep this version - its your to keep. In regards to the invoice, we include invoices when we send orders out - if you did not get one in your parcel I am more than will to email a copy over - please let us know if you need one. In response to your other points, thank you for the feedback and we will certainly discuss this internally - we do have the approach of providing expert information, advice and great service and we try not to be pushy sales people. Anyway thanks again for the feedback and happy new year,Jon, DS Music

Posted 9 years ago

“Great Service. After being let down by another shop I contacted DS Music at 10:30 on the 23rd Dec and placed an order which was delivered at 10:30 on the 24th Dec.”

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Posted 9 years ago

“Very efficient service”

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Posted 9 years ago

“I found the staff very helpful indeed. I was able to ask all the questions I wanted and was given good information. Only wished they did PX would have bought an amp also.”

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Posted 9 years ago

“Bought a fendet acoustic guitar bag and strap Loved the fender guitar although the strap that I bought extra through the shop is very short and as it's been taken out of the pack I can't return it so a little disappointed but the guitar sounds amazing”

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Posted 9 years ago

“Very good customer service”

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Posted 9 years ago

DS Music is rated 4.9 based on 1,060 reviews