DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is always great here and it's so good to have a high quality music shop on the doorstep.”

Helpful Report

Posted 11 years ago

Thank you for your review and you kind words! Have a good weekend and no doubt see you soon! Jon, DS Music

Posted 11 years ago

“Very helpful, polite and professional staff. Good explanation of the product purchased. Did not feel pressured, good sales technique, no high pressure selling. Will use this shop on a regular basis.”

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Posted 11 years ago

Hi Gordon, Thank you for our review and really glad that you were pleased with our service. See you soon, Jon, DS Music

Posted 11 years ago

“The member of staff was very friendly, helpful and seemed knowledgeable. I was buying a gift for my boyfriend and as someone that knows nothing about music I was in need of advice. I was pleased with the service and (most importantly!) my boyfriend loved his new guitar! Thank you!”

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Posted 11 years ago

Hi Nicola, Thank you for taking the time to write a review for us - we are really pleased that your boyfriend loved his new guitar! Have a good evening, Jon, DS Music

Posted 11 years ago

“I had spent some time trying to source a copy of Sibelius 7.5 Reference guide - even Avid had none in stock! Not only was DS Music able to to send me one promptly but the extremely helpful gentleman I spoke to on the phone pointed out that I could have free delivery! I received the book a couple of days later. Well done DS Music!”

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Posted 11 years ago

Thank you for your review Mike! Hope you find the manual useful! Have a good weekend, Jon, DS Music

Posted 11 years ago

“The order arrived promptly (within the week they promised) and again as promised I was phoned to say it had arrived and was able to collect it the following day”

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Posted 11 years ago

Thank you for your review Jackie, Jon, DS Music

Posted 11 years ago

“Good”

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Posted 11 years ago

Hi Frank, Thank you for your review. Best Wishes, Jon, DS Music

Posted 11 years ago

“The item I ordered was exactly what I needed and was delivered in amazing time. Considering where we live, we normally have to add on at least one extra day to the normal delivery time stated. But this arrived exactly when predicted. You have shown up other online companies such as Amazon, Play etc, Thank you”

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Posted 11 years ago

Hi John, Thank you for taking the time to write us a review and really pleased that we impressed you with our quick delivery! If you need anything else of any musical advice you know where we are! Jon, DS Music

Posted 11 years ago

“Fantastic music shop! Very helpful, and if they don't have something you need they order it in for you even if they don't usually stock that item I store! Very happy overall.”

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Posted 11 years ago

Hi Dom, Thank you for taking the time to write a review for us! Have a good week! Jon, DS Music

Posted 11 years ago

“I ordered 2 x piano books from DS music shop and I was delighted with how quickly I received the order, the staff are extremely helpful to, will be using again in the future.”

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Posted 11 years ago

Thank you for your review Jo! Have a good week! Jon, DS Music

Posted 11 years ago

“Prompt reliable service.”

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Posted 11 years ago

Hi Colin, Thank you for your review! Have a good evening, Jon, DS Music

Posted 11 years ago

“Excellent service in terms of speed and price.”

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Posted 11 years ago

Hi Antony, Thank you for taking the time to write us a review and really pleased you were impressed. Have a good week, Jon, DS Music

Posted 11 years ago

“Great music shop, really friendly and helpful staff, brilliant selection of music as well as some really interesting instruments.”

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Posted 11 years ago

Thank you for your review Claire! Looking forward to seeing you soon, Jon, DS Music

Posted 11 years ago

“I brought a 'Wayne Kramer' Fender Dreadnought from DS Music. The guitar is beautiful, and sounds amazing. Jon was wonderful in all his help, friendly, polite, and knowledgeable. Having not long moved to Ross, I will definitely be going there in the future.”

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Posted 11 years ago

Thanks for your review Neil! See you soon! Jon, DS Music

Posted 11 years ago

“DS Music always helpful with advice, excellent customer service”

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Posted 11 years ago

Thank you for your review Rachel! Best Wishes, Jon, DS Music

Posted 11 years ago

“Very helpful, friendly staff - excellent little shop!”

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Posted 11 years ago

Thank you for your review Helen! Have a good weekend! Jon, DS Music

Posted 11 years ago

“old fashion service which was just what was needed, dont lose the personal contact with the public like all the retail shops have lost ,will use this personal shop all the time thankyou for great service , Regards Dave”

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Posted 11 years ago

Thanks Dave for your review and really pleased that our service impressed you. Looking forward to helping you again soon, Jon, DS Music

Posted 11 years ago

“Great, knowledgeable, friendly staff - highly recommended!”

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Posted 11 years ago

Hi Scott, thanks for taking the time to write a review for us! See you soon, Jon, DS Music

Posted 11 years ago

“Derek P Very helpful and friendly sales staff, kept me informed of progress goods received within 24hrs of receipt by DHS music, goods received in good order excellent service.”

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Posted 11 years ago

Thanks for the review Derek! Hope you enjoy your Roland drum kit! Jon, DS Music

Posted 11 years ago

“Always friendly and helpful, for a small shop it packs a big punch and I have never been let down there. When I took my guitar in for a set up they treated it with great respect - more than I do to be honest. An asset to Monmouth High Street”

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Posted 11 years ago

What can I say Nigel - thank you for your kind words! We always strive to go the extra mile for our customers so am really pleased that our team impressed you. The only question I have is what could we have done in order to get 5 stars? Hope you have a great weekend! Jon, DS Music

Posted 11 years ago

“Not used the strings yet but delivery excellent”

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Posted 11 years ago

Thank you for your review Anthony - hope you like the strings when you get round to using them! Jon, DS Music

Posted 11 years ago

DS Music is rated 4.9 based on 1,060 reviews