DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb customer service and speedy turnaround. Went on the website one evening and to my surprise someone was available to speak to me online, so I was able to check how quickly something would be ready for me to collect. Very impressed with the service, thank you.”

Helpful Report

Posted 10 years ago

Hi Anita, Thank you for your review and really pleased you were impressed. Have a good week! Jon, DS Music

Posted 10 years ago

“Quality as expected and a fast service!”

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Posted 10 years ago

Thanks for your review Raul! Have a good day! Jon, DS Music

Posted 10 years ago

“The gentleman who helped us by a guitar for our son was very helpful indeed. It was service with a smile!”

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Posted 10 years ago

Hi Leo, Thank you for your feedback and pleased with our 'service with a smile'! Have a good evening, Jon, DS Music

Posted 10 years ago

“Nice selection of books and instruments, a handy place to visit for all music students. Very helpful and knowledgeable staff.”

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Posted 10 years ago

Hi David, Thank you for taking the time to write a review for us and very pleased our team impressed you! Have a good evening and see you soon, Jon, DS Music

Posted 10 years ago

“prompt service, good packaging, just as expected”

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Posted 10 years ago

Hi Sandra, Thank you for your feedback! Jon, DS Music

Posted 10 years ago

“GENERALLY VERY HELPFUL AND POLITE”

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Posted 11 years ago

Hi Ann, Thank you for taking the time to write us a review. Have a good weekend, Jon, DS Music

Posted 10 years ago

“Good customer service, excellent advice”

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Posted 11 years ago

Thank you for your review Jane - have a great weekend! Jon, DS Music

Posted 11 years ago

Hi Jane, Thank you for taking the time to write us a review - please you were impressed. Have a good week, Jon, DS Music

Posted 10 years ago

“Goods received the very next day. Great service and I'll definitely use them again.”

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Posted 11 years ago

Hi Claire, Thank you for your review and really pleased you were happy with our service. Have a good weekend, Jon, DS Music

Posted 11 years ago

“guitar strings received promptly!”

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Posted 11 years ago

Thank you for your review Robert! Have a good evening, Jon, DS Music

Posted 11 years ago

“Helpful advice and staff ordered the case straight away when they saw that it wasn't in stock. However, they didn't let me know when it had arrived, as they promised it would, and it took longer than they estimated. Overall, though, good service.”

Helpful Report

Posted 11 years ago

Hi Simon, Thank you for your review - Hiscox delivered your case to us later than the usual next day delivery and then your partner collected the case just after it had arrived and thus you did not get a phone call. To be fair to Hiscox they always deliver to us next day, but I did raise this late delivery with them. Anyway sorry it arrived a day or so later than expected and hope you really like the case. Best Wishes, Jon, DS Music

Posted 11 years ago

“Excellent service and very helpful with my inquiry's. Staff are also very pleasant. Ben, Chepstow.”

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Posted 11 years ago

Hi Ben, Thank you for your review and happy to hear that you were impressed. Have a good weekend, Jon, DS Music

Posted 11 years ago

“Excellent service with quick delivery, easy to use and took no time at all.”

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Posted 11 years ago

Hi Rhys, Thank you for taking the time to write a review for us! Have a good weekend! Jon, DS Music

Posted 11 years ago

“Did what it said on the tin - next day delivery. Easy.”

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Posted 11 years ago

Dear Lydia, Thank you for your review! Have a good week! Jon, DS Music

Posted 11 years ago

“The very polite assiatant missled me on when my purchase would be delivered, leading to my loss of time and petrol cost. Whe the goods actually arrived I was not informed and I was had to correct being over charged.”

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Posted 11 years ago

Dear David, Thank you for your feedback. When you ordered the drum kit we said we would specially order it the following Monday (which we did) and that this supplier usually delivers to us within 1-2 days. We received your drum kit the following Thursday (late afternoon), and then as promised we called you to let you know it had arrived but could not get through to you – we made a note to ring you the following day, however you popped into our store to collect the drum kit that same day before we phoned you. We are sorry that our suppliers delivered your drum kit to us a day later than anticipated, however we did not quote a guaranteed delivery date at the time of order seeing as we were relying on a supplier delivering to us (a 3rd party). In terms of the overcharge, when you placed your order we quoted £99.99 and when you came in we charged you £100.00 in error which we are sorry about - as soon as you mentioned this we refunded the 1 penny we had overcharged straight back to you without question and apologised. I can assure you that this overcharge was a one off and purely human error which we apologise for. I hope this response resolves your queries and again we are sorry for the experience you received. Best Wishes, Jon Petrie, MD, DS Music

Posted 11 years ago

“Really helpful, knowledgeable and enthusiastic staff. Great prices too!”

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Posted 11 years ago

Thanks Carolyn for your review! Have a good weekend! Jon, DS Music

Posted 11 years ago

“What wonderful staff. They couldn't do more for us! How many music shops have assistants that already know that the theme tune for "Frozen" is available to order without even looking! Wonderful little shop with help that was - above and beyond the call of duty!”

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Posted 11 years ago

Hi Nyree, Thank you for taking the time to write us a review! We hope you enjoy Frozen and if you need any more help you know where we are! Best Wishes, Jon, DS Music

Posted 11 years ago

“Very helpful customer service. They were able to accommodate my need for a super fast delivery as well, and wrote a personal email to confirm this. Would definitely shop with them again.”

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Posted 11 years ago

Hi Dorothy, Thank you for taking to write a review for us and really pleased that you found our customer service helpful! Hope you have a great week! Jon, DS Music

Posted 11 years ago

“Excellent service. It was good to be able to phone for advice before purchasing. Ordered before 4pm and goods arrived the next morning. Many thanks!”

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Posted 11 years ago

Dear Jenny, Thank you for your review and great to hear that you found our advice helpful! If you need any more help you know where we are! Best Wishes, Jon, DS Music

Posted 11 years ago

“Good clear info swift transaction”

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Posted 11 years ago

Thank you for your review Carole! Have a good week, Jon, DS Music

Posted 11 years ago

“Great customer service - I phoned for advice before buying and spoke to friendly and knowledgeable staff. I ordered and package arrived within 2 days. I highly recommend DS music.”

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Posted 11 years ago

Hi Elizabeth, Thank you for your review and really pleased that you found our advice useful! Have a great weekend! Jon, DS Music

Posted 11 years ago

DS Music is rated 4.9 based on 1,060 reviews