DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01600 772770

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knowledge salesperson, nothing was too much trouble. Pleased with products we purchased.”

Helpful Report

Posted 4 years ago

“Easy online purchase and clear instructions. No hassle.”

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Posted 4 years ago

“DS Music was very helpful. I particularly appreciated their chat interface and their courtesy and patience in answering all of my questions about music software. It helped me make a decision on which to purchase relevant to my needs. They also were diligent in following-up with downloads and help. Very satisfied and would glad to recommend them.”

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Posted 4 years ago

“I purchased Sibelius Ultimate from them. I had many questions and dealt with Drift on their live chat. He was extraordinarily helpful. Without his help, I doubt I would have purchased the product from DS. I would say the service was outstanding, friendly and helpful.”

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Posted 4 years ago

“Very well handled query, good information and rapid response to my order. Very impressive!”

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Posted 4 years ago

“The most helpful online chat I've ever experienced, courtesy of Jon. Helped me sort out a thorny licence issue, liaised with Avid on my behalf, got everything sorted for me. It's rare these days that a value-add reseller lives up that title, but these guys do! Top notch!”

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Posted 4 years ago

“There were problems with my order - issues with Sibelius/Avid download. DS were very helpful in sorting things out. My thanks to them.”

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Posted 4 years ago

“Excellent friendly service even during lock down”

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Posted 4 years ago

“Such a delightful music shop. Reopened this week with a fresh look and safety measures in place. Such a wide variety of stock from music, instruments, sound equipment, gifts, clothes. A vibrant store with most helpful and enthusiastic staff.”

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Posted 4 years ago

“The music we ordered was delivered quickly and carefully packed. Excellent service”

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Posted 4 years ago

“first rate service”

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Posted 4 years ago

“Very reasonable prices and excellent customer service!”

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Posted 5 years ago

“DS Music were very quick to answer my emailed queries about buying Sibelius - extremely helpful all round, and I am really glad I found them.”

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Posted 5 years ago

“Excellent customer service. Can't fault the attention and help I received while making my purchase.”

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Posted 5 years ago

“Very friendly and apologised up front for being 1 day late in replying! The second time I have used them, and I would definitely do so again.”

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Posted 5 years ago

“Best music shop I have ever encountered. Helpful friendly advice and efficient service. Always satisfied with outcome.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Great service, love the fact I get a teachers discount too saves me buying on line and I am able to support a local business.”

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Posted 5 years ago

“Phoned up DS Music as I had a query about upgrading my Sibelius software. Was informed of what to buy, and was sent an email with the link to purchase. Have always used DS Music for Sibelius software and will in future!”

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Posted 5 years ago

“DS Music has very helpful staff who attend promptly and with interest to customer needs. The shop is well stocked for all kinds of music needs and promptly order anything that is not in stock.”

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Posted 5 years ago

DS Music is rated 4.9 based on 1,060 reviews