DuoBoots Reviews

Name: DuoBoots
Address: Vallis House57 Vallis Road, Frome
Rating: 4.74

4.7 Rating 235 Reviews

95 %

of reviewers recommend DuoBoots

Company Reviews

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Metrics

4.7

Based on 235 reviews


Shipping & Delivery
Delivery Methods	Courier

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Phone:

01373468193

Email:

support@duoboots.com

Location:

Vallis House57 Vallis Road
Frome
BA11 3EG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent experience with DuoBoots' return process was disappointing. Despite encountering sizing and style issues with three pairs of boots, the return process was far from smooth. The boots arrived in two separate packages, but only one return label was provided, leading to unexpected postage costs for one parcel. Despite my attempts to seek reimbursement, DuoBoots declined, citing the charge was not credited to their account. This lack of accountability and unwillingness to address customer concerns left me disillusioned. I caution potential buyers to be wary of DuoBoots' return policies and customer service. While their footwear may be stylish, their handling of returns falls short, tarnishing their reputation. In summary, my experience highlights the need for improvement in DuoBoots' customer service and return procedures.”

Helpful Report

Posted 2 months ago

“£5 return fee in addition to shipping costs!! I used their online videos to measure calf size in order to make sure I had the right fit, however their instruction videos didn’t help at all because when the boots arrived they didn’t fit around the calf. I’ve requested to return the boots and not only do I have to pay return shipping costs, but in addition there is a £5 handling fee!! I’ve never heard of a company charging something like this for a return- while other clothing companies make the returns process easy with Duoboots it is expensive and difficult. Will not be buying again!”

Helpful Report

Posted 4 months ago

“I received my black boots yesterday one boot had a two inch white mark on it. When I reach out to the company. The response was to say it probably happened in transit. The mark did not come from transit. Boots that cost 411.00 dollars Canadian They offered 20.00 refund. I would not ever buy anything from this company again.”

Helpful Report

Posted 5 months ago

“Awful. Firstly the online measuring guide is terrible and each boot comes up very large ended up needed 4 sizes below my initial size. Delivery speed super slow. Had to pay £15 to return. Had to chase my replacement half a dozen times and no apology or any customer service was given by Lee in the office. No email ever sent any time confirming boots received back and new ones on their way, sent a 3rd pair back for incorrect sizing wanting another exchange size and waited and waited. Sent an email to Lee asking where they were and at this rate winter would be over. Never responded just refunded. They pay all these social media bloggers to advertise their over priced and under quality expected products but don’t care at all about the paying customers. Please don’t part with £300 for this substandard company.”

Helpful Report

Posted 1 year ago

“Very disappointed with my purchase from Duo Boots. After endless searching for a pair of well-made, black suede knee-length boots, I thought I'd happened upon the perfect pair. Not these boots - rigid construction, very uncomfortable, with zips so stiff they're barely useable. I ought to have returned them immediately, but foolishly I chose to wear them, in the vain hope they'd relax a little. Avoid.”

Helpful Report

Posted 5 years ago

Hello Jules Sorry to hear you were disappointed with your purchase. Please get in touch with us at contactus@duoboots.com we’d be happy to look into your order. Best wishes Customer Care

Posted 5 years ago

DuoBoots is rated 4.7 based on 235 reviews