DuoBoots Reviews

Name: DuoBoots
Address: Vallis House57 Vallis Road, Frome
Rating: 4.74

4.7 Rating 235 Reviews

95 %

of reviewers recommend DuoBoots

Company Reviews

Questions

Metrics

4.7

Based on 235 reviews


Shipping & Delivery
Delivery Methods	Courier

Visit Website

Phone:

01373468193

Email:

support@duoboots.com

Location:

Vallis House57 Vallis Road
Frome
BA11 3EG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boots scuffed whilst breaking them in on carpet ! Returned to Duo as asked to by customer services , their experts put a totally wrong darker colour on them and returned to me in that state as acceptable. I have returned for a full refund and ordered from another bespoke boot company”

Helpful Report

Posted 4 years ago

“Purchase upset. Very little information about boots in the store. Leather hard, the sole is stitched through. In wet weather not to put the running.”

Helpful Report

Posted 5 years ago

Hi there Sorry to hear you have not had a great experience, please may I ask you to contact us so we can investigate this further for you? Email us at contactus@duoboots.com Best wishes, Customer Care

Posted 5 years ago

“Disappointed this time round. It wouldn’t be so bad if you didn’t have to pay for delivery and then again for a return.”

Helpful Report

Posted 5 years ago

Hi there Sorry to hear you are disappointed, we offer free shipping in the UK on all full price boots. However, I appreciate this may have been during our sale period where we do charge £5 shipping on sale items. Your comments will be fed back to the relevant team to help shape any changes we make in the future. Best wishes, Customer Care

Posted 5 years ago

“Second pair of boots I've bought in the same range and need to get them resoled. Didn't have this problem with my other boots from duo and I've bought quiet a few. Please can you look into this as its not cheap putting new soles on new boots, I had to resole the brown pair too but duo covered that cost. Thanks”

Helpful Report

Posted 5 years ago

Hello Sara Sorry to hear you have had a problem with your boots. Would you be able to email us at contactus@duoboots.com with any pictures you may have of the issue? We would be happy to look into this for you. Best wishes, Customer Care

Posted 5 years ago

DuoBoots is rated 4.7 based on 235 reviews