“I have been feeding my 5 dogs this food for nearly 3 years and have not had a problem…….until recently. Bone content I am sure is more than stated but also the size of the bones. Pieces have been as long as an inch and half inch wide, some pieces have been also been very sharp. my dogs have squealed a couple of times when toileting and have been very constipated. I now dilute with none bone meat. I emailed them and a very lovely man did call the next day and explained the way the meat was ground and what size blades were used which didn’t really mean much to me. So I saved and thoroughly washed some bone content and sent them to the County Durham office on 5th December 2023. As of yet I have not heard from them. I’m wondering whether to contact DEFRA. I know the DAF food is competitive price wise but it should still be right for our pets.”
“May 2023
Placed a order for 1x1.5kg. When the order came to be delivered they realised they didn't have enough so they tried to contact me one on a Friday afternoon and left no message when i missed the call.
So i was unaware of any issue and on the delivery day a few days later 30x454g showed up which is 1.4kg short of what i ordered. Rang them up to query this and was told " they ran out of 1.5kg and tried to get hold of me and couldn't so substituted my product with a more expensive product to the same amount of money " Not offered any form of apology wont be buying from them again. they also claim they left a message when they definitely did not.”
“Avoid like the plague. I've been with them for a number of years, tried to support and even recommended - I have the patience of Job, but I've had enough. The service is absolute rubbish. Certain staff are just plain rude and it's continual excuses, excuses for bad service, failed delivery, lack of items etc and there seems to be a lot of bone now in certain mince products. I live 20ml from the nearest town and rely on a delivery service to help me out - if it keeps on failing..which DAF do regularly, you are left high and dry. I've had to be in contact with the office so often that I know certain members on first name terms. It is absolutely ridiculous. Today, my delivery hasn't arrived, I placed my order a week in advance, I deleted their acknowledging emails as I didn't think it nec. to keep them. They took my money the day after my order was received, and are now saying that the order wasn't placed as they have no proof at their end. The irony of the fact that they have my money and have offered to refund - seems to have escaped them. It seems pretty much proof that my order was placed and accepted, even though they nave no record of it. No deliveries for another week, no apologies, just cockiness.... Great. Thank you for nothing DAF. Definitely avoid because they don't appreciate kindness and patience, they just behave as if they are doing you a great favour - when they've made yet another mistake.
Landywoods used to be my raw supplier and I left to give a DAF a go. It's been more hassle than its worth and I've just reconnected with Landywoods again.”
“These people make pretty decent frozen minced meats for dogs, however
ONLY CHOOSE BONE FREE.
The size of the broken and splintered bone they add to their minced meat is way beyond anything a small to medium sized dog can digest safely.
Chicken is the worst - splinters of bone up to 2cm long and sharp as broken glass.
ONLY CHOOSE BONE FREE”
