Duty Free Crystal Reviews

Name: Duty Free Crystal
Rating: 4.89

4.9 Rating 8,091 Reviews

97 %

of reviewers recommend Duty Free Crystal

4.9

Based on 8,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01481 721501

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Duty Free Crystal 1 star review on 19th September 2025

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Duty Free Crystal 5 star review on 1st February 2023

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Duty Free Crystal 5 star review on 27th January 2023

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Duty Free Crystal 5 star review on 7th January 2023

Clive Nimmo-Williams

129

Anonymous

Anonymous // 01/01/2019

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“My favourite place to buy my crystal”

Helpful Report

Posted 3 years ago

“Very prompt delivery as always. Thank you for your wonderful service over the years. I will miss not being able to order my Swarovski pieces from you.”

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Posted 3 years ago

“Amazing service very quick to come though the post 10 out of 10”

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Posted 3 years ago

“Received my last order promptly, I am so sad that you are closing down. You have provided amazing customer service over the years...thank you”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“As always great service and customer support from this amazing company.”

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Posted 3 years ago

“Excellent service prompt delivery shame you will no longer be trading”

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Posted 3 years ago

“Excellent service as always, will be sorry to see you close☹️”

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Posted 3 years ago

“Absolutely brilliant shop. so sad not doing swarovski anymore always brought from them”

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Posted 3 years ago

“I have bought several Christmas Tree ornaments from Duty Free Crystal one a year for my son and new wife, and now a new baby as a collection of beautiful ornaments for their tree extremely happy each time with ordering and delivery, am sorry that you are closing”

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Posted 3 years ago

“Great service great value”

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Posted 3 years ago

“Unbelievable service. Came in two days when local delivery was taking far longer”

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Posted 3 years ago

“Bought as a gift for my daughter for next Christmas as she has a collection of the star ornaments every year. Excellent price. Delivery was excellent and very fast. Beautiful presentation. Highly recommended”

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Posted 3 years ago

“As always great value and fab customer service. I'm so sorry and also disappointed with Swarovski for essentially closing you down, so wrong on their part and them being greedy. I hope your future endeavors go well. Best wishes Tracy x”

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Posted 3 years ago

“Thought I was getting a bargain with 15%off. Not so! Very misleading advertising. Item fine but was only purchased because of the discounted price.”

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Posted 3 years ago

Many thanks for the review. Again, it is up to the customer to enter the discount and not us. It couldn't be clearer..........

Posted 3 years ago

“Totally excellent experience”

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Posted 3 years ago

“Amazing Shop the best customer service.”

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Posted 3 years ago

“Shame to see you go and I’m sure that a lot of customers will agree with me. Ordered leopard and cub on Thursday evening they arrived by 10.00 this morning Saturday 36 hours, order to delivery, superb. The packing was beautiful, you could have dropped a bomb on the box and I’m sure the contents would have been safe and of course, the price was, as always, a great reason to shop with DF Crystal.”

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Posted 3 years ago

“Received but chain is different to what’s advertised!”

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Posted 3 years ago

“Very well packaged and arrived quickly”

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Posted 3 years ago

Duty Free Crystal is rated 4.9 based on 8,091 reviews