Duty Free Crystal Reviews

Name: Duty Free Crystal
Rating: 4.89

4.9 Rating 8,088 Reviews

97 %

of reviewers recommend Duty Free Crystal

4.9

Based on 8,088 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01481 721501

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Duty Free Crystal 5 star review on 1st February 2023

Steven Hack

Duty Free Crystal 5 star review on 27th January 2023

Andrew Chenery

Duty Free Crystal 5 star review on 7th January 2023

Clive Nimmo-Williams

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had lots of items from duty free over the last 8 years and there services has always been exceptional. Unfortunately I have this year been charge the wrong amount and after emailing them twice I still have not received a refund so now left an unhappy customer. May be this review will be met with some redress”

Helpful Report

Posted 1 year ago

Hi On closer inspection you were not charged the wrong amount, you simply did not put in the discount code. We cannot be held responsible for a customer's inability to enter a discount code. Disappointing that a customer feels the need to write this, but there you go. Obviously free delivery, tax free purchase and tax prepaid is not enough........

Posted 1 year ago

“0 stars if there was an option. Very poor customer service. Item came damaged and no one would replace or refund the item.”

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Posted 1 year ago

Very strange, as the customer initially said she didn't like the item and wanted to change it. When this was not possible the item suddenly became broken. Free delivery. Tax prepaid and still not good enough. There is no pleasing some people

Posted 1 year ago

“Ordered 5/1 still not received and not responding to emails. Do not buy”

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Posted 1 year ago

“Ordered a pen, which arrived with a dent. Emailed 4 times, no reply. Called, had to leave name and number, no reply.”

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Posted 1 year ago

“Sadly this was purchased as a Christmas present but didn't arrive in time for Christmas so I am not happy.”

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Posted 1 year ago

“Order not received .”

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Posted 1 year ago

“I placed the order, and whilst the delivery is nothing to do with yourself, what should have been a Christmas present, is now not going to turn up as Royal Mail haven’t delivered to me.”

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Posted 1 year ago

Many thanks for the review Dispatched 13 December, arrived 16th

Posted 1 year ago

“Total lack of communication. Tracking number issued worse than useless. When package eventually arrived badly damaged. Would not recommend.”

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Posted 1 year ago

Many thanks for the review Item purchased 10th December, dispatched 12th December. Tracking reference supplied with dispatch notification. The customer also benefited from free UK carriage, we pre paid the VAT and also gave a 10% discount. Postal strikes and weather delays but the goods still managed to arrive within 7 working days. Without hand delivering it ourselves what more could we have a done. There is no pleasing some people.

Posted 1 year ago

“I would love to review your product. It has unfortunately never arrived so i am unable to do so.”

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Posted 1 year ago

“Not received the item”

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Posted 1 year ago

“Still waiting for delivery!!”

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Posted 1 year ago

“Your discount code didn't work and despite emailing twice I'm just being ignored”

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Posted 1 year ago

Hi, thanks for the review. The discount code didn't work as the item you purchased "did not " feature in the Black Friday collection. Perhaps you should have checked this before publishing a one star review best regard DFC

Posted 1 year ago

“Accidentally ordered the wrong colour of necklace, because it was a sale item there is no refund or exchange policy. I called and offered to pay extra for colour I originally wanted, was told under no circumstances could they do this. Shocking way to treat any customer. Managers manner was awful. Please satay away from this shopping experience”

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Posted 1 year ago

Many thanks for the review. We are sorry to hear about your recent experience. The website clearly states no sale / clearance items are non exchangable or non refundable (as standard)

Posted 1 year ago

“I never received my order.”

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Posted 2 years ago

Many thanks for the review According to our records, the item was dispatched on the 26th November and delivered on the 30th November

Posted 2 years ago

“I have not received it. There is no tracking information.”

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Posted 2 years ago

“Delivery still not received after 15 days”

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Posted 2 years ago

“We did not get the item!”

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Posted 2 years ago

Item dispatched 20th October - delivered 23rd October (pretty good if you ask me)

Posted 2 years ago

“Awaiting refund. I would be happy to review my experience when my refund is complete”

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Posted 2 years ago

Refunded actioned, post reimbursement also actioned

Posted 2 years ago

“Order placed last year still not received but they’ve had my money since the”

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Posted 2 years ago

“Have purchased every year from this company and have always been more than happy. Sadly, on this occasion their customer service was appalling and truly let them down. It wasn't the outcome of the transaction that was the issue. It was the blunt , rude and unprofessional attitude from one of their staff that terribly let down an otherwise usually helpful and brilliant business ! Would not use Duty Free Crystal again .”

Helpful Report

Posted 2 years ago

We have already responded to this review. Please see the comments as stated previously Many thanks for the review. With regret we cannot be held responsible for a customers inability to purchase the correct item; and read and fully understand our T&C's. Only when our returns policy was provided (and not agreed with) a poor review was given.

Posted 2 years ago

Duty Free Crystal is rated 4.9 based on 8,088 reviews