Duty Free Crystal Reviews

Name: Duty Free Crystal
Rating: 4.89

4.9 Rating 8,088 Reviews

97 %

of reviewers recommend Duty Free Crystal

4.9

Based on 8,088 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01481 721501

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Duty Free Crystal 5 star review on 1st February 2023

Steven Hack

Duty Free Crystal 5 star review on 27th January 2023

Andrew Chenery

Duty Free Crystal 5 star review on 7th January 2023

Clive Nimmo-Williams

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service ! All very helpful until they've got your money, then don't want to know. Have ordered every year from them but sadly no longer - appalling, rude and unhelpful”

Helpful Report

Posted 2 years ago

Many thanks for the review. With regret we cannot be held responsible for a customers inability to purchase the correct item; and read and fully understand our T&C's. Only when our returns policy was provided (and not agreed with) a poor review was given.

Posted 2 years ago

“Absolute joke … delivered to wrong address and not the one given as shipping address … someone needs to learn the difference between billing address and shipping address … totally dissatisfied with Duty Free Crystal … final nail in the coffin I need to give one star in order to post review”

Helpful Report

Posted 2 years ago

Apologies for the oversight. I am glad the item did eventually arrive to the correct person.

Posted 2 years ago

“I still have not received my product. 21/04/2021 - When I have received my product I will be able to review it. Thank you for your email, however the person that signed for this item is not me, I live in Reading and not BLACKPOOL”

Helpful Report

Posted 3 years ago

“The products are good but customer services is really disappointing. I received my item with a box stained with oil and was told they could not send a replacement lid but to order the time again. Really awful”

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Posted 3 years ago

Very strange, as this is the first contact we have received from the customer regarding the issue. We would have endeavoured to help the best we could if he had reached out to us, or made us aware that there was a problem.

Posted 3 years ago

“The necklace looks like have ven used. Chain is a little darker not gold color like a new one. Probably l received the item who they used in display for a long time l will no more purchase by Duty free . highly disappointed I'm sorry”

Helpful Report

Posted 3 years ago

We are an official and authorised supplier of Swarovski products which are featured on our website. All items sold are brand new in box with original certification, packaging, boxing, 2 year warranty, gift bag and after sales care.

Posted 3 years ago

“christmas decoration delivered in March, 6 months after ordering. very poor, no communication whatsoever.”

Helpful Report

Posted 3 years ago

Item dispatched and delivered within 3 days of receiving replenished stock. Repeatedly communicated stock delays to customers via social media / newsletters which were beyond our control. Free delivery and the item sent free of tax. We could do little more (and still negative reviews)!!!

Posted 3 years ago

“I don’t received my parcel”

Helpful Report

Posted 3 years ago

“How can I leave feedback when I still have not received the goods after waiting for them to be shipped since August?”

Helpful Report

Posted 3 years ago

“I was really disappointed. I ordered item with enough time to arrive before Christmas as it was a present. It was lost in transit apparently signed by Royal Mail because that’s what they do due to COVID so DFC customer service advised me. I know this is not true policy for Royal Mail. New year and Duty Free Crystal are still investigating? No offer to send a new item, no apology for not arriving. No offer to send a new item and am now waiting for money to be refunded so as I can buy it at Swaski.”

Helpful Report

Posted 3 years ago

According to our records the item was delivered and signed for on the 24th December (so in time for Christmas). If the customer claims non receipt or states the signatures was not theirs, we have to investigate accordingly.

Posted 3 years ago

“Ordered a present which was apparently dispatched the next day. A week and a half nothing has come. Tracking does not work. They've stopped replying to messages. Huge disappointment and stress this has caused. Avoid this company extremely unreliable in every way”

Helpful Report

Posted 3 years ago

Ordered 9th, delivered and signed for 22nd December. Slight delay due to a reduced postal service during this time, and Covid related issues. All customer messages replied to in good time

Posted 3 years ago

“Christmas star ordered 20th November has not yet been delivered. I will write a review when received.”

Helpful Report

Posted 3 years ago

“Avoid! Item still not arrived, pointless contacting them as they ignore emails. Very unprofessional and I won’t be using them again. Have raised a claim via PayPal.”

Helpful Report

Posted 3 years ago

“I have still not received my order. It was bought for my nans 80th yesterday and didn’t arrive”

Helpful Report

Posted 3 years ago

Item dispatched 9th November, delivered and signed for 17th November

Posted 3 years ago

“I have made a purchase and still not received it, ive contacted them many many times and theres no reply”

Helpful Report

Posted 3 years ago

“not received my tree topper yet so cant comment sorry”

Helpful Report

Posted 3 years ago

“Ordered a small item from here, it’s been 2 weeks now and still haven’t received anything. When I contacted the website I was ignored via email. Ridiculous service and will be going to my bank to receive a refund.”

Helpful Report

Posted 3 years ago

“Their customer service lets them down. Good item, fast delivery but on returning/refunding they deducted their original postage. It does not state on their T&Cs that they will deduct postage if product returned in original condition (I checked before purchasing). They refunded promptly but less than I paid. Have had various emails back and forth to query this but their last response was they can deduct postage if damaged (which is on their T&Cs) but they never mentioned the item had been damaged on receipt or provided proof of damage to me. What is otherwise a good company has left a bad taste in my mouth.”

Helpful Report

Posted 3 years ago

Hi, many thanks for the review. It clearly states on our website the item will be refunded less the initial postage charge unless received damaged or faulty

Posted 3 years ago

“Ordered bracelet for an 18th birthday gift . Still hasn’t arrived and no reply for customer service ! Not happy at all !”

Helpful Report

Posted 3 years ago

Dispatched 1st June, signed for 10th June. Slight delay from our stated delivery time of 5/6 working days

Posted 3 years ago

“I still have not recieved what I ordered and would like to know where it is please????”

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Posted 3 years ago

“Not even received item !!”

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Posted 4 years ago

Dispatched 15th, delivered 20th May (well within the 3/5 workings as stated on the website)

Posted 3 years ago

Duty Free Crystal is rated 4.9 based on 8,088 reviews