Duty Free Crystal Reviews

Name: Duty Free Crystal
Rating: 4.89

4.9 Rating 8,088 Reviews

97 %

of reviewers recommend Duty Free Crystal

4.9

Based on 8,088 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01481 721501

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Duty Free Crystal 5 star review on 1st February 2023

Steven Hack

Duty Free Crystal 5 star review on 27th January 2023

Andrew Chenery

Duty Free Crystal 5 star review on 7th January 2023

Clive Nimmo-Williams

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not yet received my item”

Helpful Report

Posted 5 years ago

“Wouldn't recommend them at all - maybe I have had a bad experience but no one replies to emails. The phone is rarely answered (they don't call you back if you leave a message) and if you are lucky to get through, they aren't very helpful. Would never use them again.”

Helpful Report

Posted 5 years ago

“Awful, they sent one item missing with the excuse that felt from the small envelope, and second time they sent the same item, i have to admit they put a gift in the second parcel but not being able to deliver one order for 2 times! also now i need to waist my time and my money to return them the wrong item sent twice DO NOT BUY, you wont save any tax as you will waist time and money correcting their mistakes”

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Posted 5 years ago

“Not had delivery yet, have sent chaser email but received no response”

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Posted 5 years ago

“I haven’t even received anything I’ve ordered and my package is still not with me how do find your customer service number because you lot were quick to take my money out”

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Posted 5 years ago

Item was delivered and signed for on 10.09.018

Posted 5 years ago

“Have not received my parcel as yet even though it was purchased on 24th. Was given a Tracking number to track my parcel only to find out it is actually not a tracking but a delivery advise on when the parcel will be delivered- whatbise is that?”

Helpful Report

Posted 5 years ago

Our website clearly states there is no outward delivery service over a weekend , and due to the bank holiday the item was dispatched the following Tuesday, and delivered as per our 3/4 working day promise

Posted 5 years ago

“No response for multiple days now. I was asking to return my item and I was told it's not possible due to their policies that you can't even reach from their mobile website when buying! Awful approach to costumers!”

Helpful Report

Posted 5 years ago

Our website clearly states jewellery sets are non exchangeable and non refundable unless faulty

Posted 5 years ago

“The case advertised as new with an open box was instead a used case with multiple scuffs and the box clearly stating on it (sticker) “Returned” on it. Dishonest advertisement of the product. Delivery as promised. Will never use again.”

Helpful Report

Posted 5 years ago

“Placed an order which was accepted and confirmation oemail received. Then received email saying order cancelled at my request. Not true!!! Later found they cancelled as they had made pricing error. Did not respond to me on this matter. Not good business practice.”

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Posted 6 years ago

“Absolute disgraceful! Confirm orders then lie saying They are delayed when they know that they have taken YOUR money and can’t deliver ! I would never ever use then again.LIARS!”

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Posted 6 years ago

“Paula is rude. They your money and sit on the order then 2 weeks later explain item is out of stock. They avoid phones calls and instead hide behind an email to avoid confrontation.”

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Posted 6 years ago

“After a week I am having to send the bracelet back for an exchange as the Diamonds have come out of both ends of the bracelet”

Helpful Report

Posted 6 years ago

“Wrong item received and made to return at my own expense. Couldn't get in time for my friends birthday. Would not recommend this company.”

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Posted 6 years ago

Full refund issued, plus all costs were reimbursed

Posted 6 years ago

“The bar that fits through the ear is so floppy that I could not fasten the earrings and had to get my husband to clip it together. Most disappointed”

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Posted 7 years ago

“The doctorfish had a fault so i requested a refund from then on i had nothing but problems with them.they even said after it was returned that they found no fault as if i was lying. So all in all it was a bad experience.”

Helpful Report

Posted 7 years ago

Customer was refunded in full, and all carriage charges reimbursed

Posted 7 years ago

“Very poor , not worth the money”

Helpful Report

Posted 7 years ago

“Duty Free offer branded products at good prices and most people will be happy using them. However should something go wrong then they are a nightmare to deal with. Royal Mail failed to deliver my item, Duty Free's final response was "our obligation has been honoured. The grievance will now lay with Royal Mail, and not ourselves." But as Duty Free has the contract with the carrier only they can claim compensation, not the buyer. Also the Consumer Rights Act 2015 clearly states that the goods remain at the traders risk until they come into the physical possession of the consumer. However since Duty Free are based in Guernsey and they state in their T&C's that all sales are subject to Guernsey law I am unsure as to whether this law has been enacted there or what consumer protection is even offered. So if you wish to take the risk of dealing with Duty Free I would strongly advise using either a Credit Card (if over £100) so if something goes wrong you can get a refund from them instead or alternatively Paypal who reimburse you if your order does not arrive or match the description. Fortunately I had used Paypal and received a full refund. So buyer beware.”

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Posted 7 years ago

“I purchased the 2016 Christmas bauble from Duty Free Crystal as a gift. The bauble was faulty and smashed. Customer service awful. No responce to my emails? Disgraceful!!”

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Posted 7 years ago

On the contrary, all emails were responded in good time. It transpires the item arrived in perfect condition, and only when the customer took it from the box it smashed!!

Posted 7 years ago

“Terrible customer service, received smashed item, owner had her daughter give me abuse and accuse me of damaging item myself, wanted me to post items back at my expense and wait for them to refund me, have opened a dispute with my credit card who are going to get funds back for me luckily. Be careful what you order as they don't like to return items”

Helpful Report

Posted 7 years ago

We have suggested the customer returns the items to us and upon receipt replacements and carriage reimbursement actioned. We cannot assist further until these good are recieved our end

Posted 7 years ago

“After numerous emails and phone call messages left still no response. Package arrived and item box ripped. Can only have happened when it was packed by the company very disappointed.”

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Posted 7 years ago

Duty Free Crystal is rated 4.9 based on 8,088 reviews