Duty Free Crystal Reviews

Name: Duty Free Crystal
Rating: 4.89

4.9 Rating 8,091 Reviews

97 %

of reviewers recommend Duty Free Crystal

4.9

Based on 8,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01481 721501

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Duty Free Crystal 1 star review on 19th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Duty Free Crystal 5 star review on 1st February 2023

Steven Hack

Duty Free Crystal 5 star review on 27th January 2023

Andrew Chenery

Duty Free Crystal 5 star review on 7th January 2023

Clive Nimmo-Williams

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accidentally ordered the wrong colour of necklace, because it was a sale item there is no refund or exchange policy. I called and offered to pay extra for colour I originally wanted, was told under no circumstances could they do this. Shocking way to treat any customer. Managers manner was awful. Please satay away from this shopping experience”

Helpful Report

Posted 3 years ago

Many thanks for the review. We are sorry to hear about your recent experience. The website clearly states no sale / clearance items are non exchangable or non refundable (as standard)

Posted 3 years ago

“Swarovski Annual star I order this piece every year. Service is excellent”

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Posted 3 years ago

“As always very satisfactory”

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Posted 3 years ago

“Such a great, hassle free service from this company. Brilliant product, secure packaging and such a speedy delivery all at a fantastic price. Thank you 😊”

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Posted 3 years ago

“Very happy with my Beautiful ornament 🤩 , and a very quick delivery.”

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Posted 3 years ago

“Great service ,quick and easy to order and received within a few days”

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Posted 3 years ago

“Absolutely perfect service and another gorgeous piece of crystal for my collection! Wouldn’t shop anywhere else. Thanks Duty Free 😊”

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Posted 3 years ago

“They contacted me as soon as the item I was after came in stock. Quick delivery and gteat price, highly recommend.”

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Posted 3 years ago

“Excellent service and prompt delivery, will be ordering again”

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Posted 3 years ago

“Excellent friendly service, very quick and accurate. Highly recommended”

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Posted 3 years ago

“Excellent service. Easy to order, items arrived quickly and well packaged. Recommend without hesitation. I will use again”

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Posted 3 years ago

“Fantastic service as always from the team. Item delivered within 2 days of ordering - super speedy! Thank you. I’ll be back!”

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Posted 3 years ago

“Excellent customer service and delivery to the uk is spot on ! Definitely my go to shop ☺️”

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Posted 3 years ago

“Great customer service - wouldn’t get my Swarovski anywhere else. Fast delivery as always”

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Posted 3 years ago

“Promp service and delivery,reliable wouldn’t get my decorations from any one else,always up to date on latest swarovski”

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Posted 3 years ago

“Good quality excellent service as always 🤗”

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Posted 3 years ago

“Always easy to order, quick to deliver and best price. Any queries are dealt with efficiently and quickly with no quibble. I never worry when i have ordered from Duty Free Crystal and recommend it to friends and family”

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Posted 3 years ago

“Very happy with my purchase ,beautiful presentation box ,delighted is all I can say ,thank you ,”

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Posted 3 years ago

“Highly recommended - Matt kindly made a special order for a watch for me that was £60 cheaper than ordering through Swarovski UK. Swift delivery. Thanks so much.”

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Posted 3 years ago

“Very friendly and helpful people. I have sourced several pieces from DF that I haven’t been able to obtain from Swarovski direct and even better at a 20% reduction in price!. I find their website and responses very helpful and easy to work with. For collectors of Swarovski in the UK this company is a must for obtaining your pieces.”

Helpful Report

Posted 3 years ago

Duty Free Crystal is rated 4.9 based on 8,091 reviews