Dwell UK Reviews

"Bought a dining room table and 8 chairs from dwell. One of the dining room chairs is used as a spare and consequently hardly used. However I discovered that one of the legs had come loose. I was unable to screw the leg back on so I contacted dwell who asked me to submit photographs. On receipt of the photographs, dwell refused to accept responsibility. They blamed me for the damage and moisture?? Moisture in a centrally heated house, absolute nonsense. I thought after spending nearly 4K with them in that purchase, they may have considered a goodwill gesture and at the least offered a repair. Poor product and even worse customer service, avoid!"

"Bought a dining room table and 8 chairs from dwell. One of the dining room chairs is used as a spare and consequently hardly used. However I discovered that one of the legs had come loose. I was unable to screw the leg back on so I contacted dwell who asked me to submit photographs. On receipt of the photographs, dwell refused to accept responsibility. They blamed me for the damage and moisture?? Moisture in a centrally heated house, absolute nonsense. I thought after spending nearly 4K with them in that purchase, they may have considered a goodwill gesture and at the least offered a repair. Poor product and even worse customer service, avoid!"

"Poor Quality Fabric Sofa.\r\n\r\nImportant points to note:\r\n\r\n1- Dwell does not let your review their products on their website. (why?)\r\n\r\n2- The customer service response to pretty much all the complaints or issues (based on the reviews on Trustpilot) is the same - \"normal wear and tear\", \"not manufacturing defect\", \"please pay \u00a325 for independent analysis\" - which will agree with Dwell. \r\n\r\n3- Pretty much all the sofas have the same problem. Poor fabric quality. \r\nWe bought two 3 seater Marseille in December 2020 and 15 months later there are big areas or discolouration and marks (including on the underside of the cushion and where the head rests) - and they've dismissed all of these as \"stains\"\r\nThe fabric even has pilling on it. \r\n\r\nThis is unacceptable quality for a sofa at 15 months.\r\n\r\nThere are two TrustPilot review page with a 4.2\/5 rating but consider the many \"positive\" reviews on this page. A lot of them are very similar in their language, usually come in bulk on the same day, and are mostly from people who have only left one or two reviews in total. This includes people who wrote a review 12 months ago and a few ago and a lot of people called \"customer\".\r\n\r\nThe other page is 1star and that gives a lot of insight.\r\n\r\nI do hope people take this as caution and do not buy sofas from Dwell."

"Poor Quality Fabric Sofa.\r\n\r\nImportant points to note:\r\n\r\n1- Dwell does not let your review their products on their website. (why?)\r\n\r\n2- The customer service response to pretty much all the complaints or issues (based on the reviews on Trustpilot) is the same - \"normal wear and tear\", \"not manufacturing defect\", \"please pay \u00a325 for independent analysis\" - which will agree with Dwell. \r\n\r\n3- Pretty much all the sofas have the same problem. Poor fabric quality. \r\nWe bought two 3 seater Marseille in December 2020 and 15 months later there are big areas or discolouration and marks (including on the underside of the cushion and where the head rests) - and they've dismissed all of these as \"stains\"\r\nThe fabric even has pilling on it. \r\n\r\nThis is unacceptable quality for a sofa at 15 months.\r\n\r\nThere are two TrustPilot review page with a 4.2\/5 rating but consider the many \"positive\" reviews on this page. A lot of them are very similar in their language, usually come in bulk on the same day, and are mostly from people who have only left one or two reviews in total. This includes people who wrote a review 12 months ago and a few ago and a lot of people called \"customer\".\r\n\r\nThe other page is 1star and that gives a lot of insight.\r\n\r\nI do hope people take this as caution and do not buy sofas from Dwell."

"Poor Quality Fabric Sofa.\r\n\r\nImportant points to note:\r\n\r\n1- Dwell does not let your review their products on their website. (why?)\r\n\r\n2- The customer service response to pretty much all the complaints or issues (based on the reviews on Trustpilot) is the same - \"normal wear and tear\", \"not manufacturing defect\", \"please pay \u00a325 for independent analysis\" - which will agree with Dwell. \r\n\r\n3- Pretty much all the sofas have the same problem. Poor fabric quality. \r\nWe bought two 3 seater Marseille in December 2020 and 15 months later there are big areas or discolouration and marks (including on the underside of the cushion and where the head rests) - and they've dismissed all of these as \"stains\"\r\nThe fabric even has pilling on it. \r\n\r\nThis is unacceptable quality for a sofa at 15 months.\r\n\r\nThere are two TrustPilot review page with a 4.2\/5 rating but consider the many \"positive\" reviews on this page. A lot of them are very similar in their language, usually come in bulk on the same day, and are mostly from people who have only left one or two reviews in total. This includes people who wrote a review 12 months ago and a few ago and a lot of people called \"customer\".\r\n\r\nThe other page is 1star and that gives a lot of insight.\r\n\r\nI do hope people take this as caution and do not buy sofas from Dwell."

"Poor Quality Fabric Sofa.\r\n\r\nImportant points to note:\r\n\r\n1- Dwell does not let your review their products on their website. (why?)\r\n\r\n2- The customer service response to pretty much all the complaints or issues (based on the reviews on Trustpilot) is the same - \"normal wear and tear\", \"not manufacturing defect\", \"please pay \u00a325 for independent analysis\" - which will agree with Dwell. \r\n\r\n3- Pretty much all the sofas have the same problem. Poor fabric quality. \r\nWe bought two 3 seater Marseille in December 2020 and 15 months later there are big areas or discolouration and marks (including on the underside of the cushion and where the head rests) - and they've dismissed all of these as \"stains\"\r\nThe fabric even has pilling on it. \r\n\r\nThis is unacceptable quality for a sofa at 15 months.\r\n\r\nThere are two TrustPilot review page with a 4.2\/5 rating but consider the many \"positive\" reviews on this page. A lot of them are very similar in their language, usually come in bulk on the same day, and are mostly from people who have only left one or two reviews in total. This includes people who wrote a review 12 months ago and a few ago and a lot of people called \"customer\".\r\n\r\nThe other page is 1star and that gives a lot of insight.\r\n\r\nI do hope people take this as caution and do not buy sofas from Dwell."

"We wanted to order a sofa to ship abroad, we had seen online that sometimes their stuff arrives damaged so we asked our sales assistant what would be the case in that situation and she said it would still be under guarantee. Lo and behold we opened up the sofa from its original packaging and it has a prominent tear on one of the arms. We contacted Dwell who said they since it is abroad it is not under guarantee and they steadfastly refused to offer any compensation for its repair. Basically trust the reviews that the stuff comes damaged, and don't expect anything from the customer service team who just repeat the fact that the terms exclude it from guarantee."