E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a fantastic deal on my new phone! Got dispatched quickly, had a few issues with it being out of stock previously but ended up with the phone I wanted. Information from e2save with understanding cashback conditions etc is good and very helpful!”

Helpful Report

(Nokia Lumia 625 Black) - Posted 11 years ago

“The delivery was quick and set up pretty smooth.”

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(Samsung Galaxy Fame Blue Refurbished) - Posted 11 years ago

“Good company to deal with. Have used many times. would recomend”

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(Samsung Galaxy S4 Mini Purple Refurbished) - Posted 11 years ago

“Great phone, great service very happy with the outcome. Thank you”

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(Samsung Galaxy S5 Copper Gold Refurbished) - Posted 11 years ago

“Very prompt. They do what they say. have used this for 3 contracts now. Will use again”

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(Nokia Lumia 520 Black Refurbished) - Posted 11 years ago

“Ordered phone with television as gift. Paid for it to be delivered on a specific day and time. It was not only delivered on the wrong day but also to my old address as my card was incorrectly registered there. I do not live at this address and wouldn't have thought I would be expected to lug a 51 inch television two miles to my new address. Complained and was told my order would be recalled and canceled and I would be refunded the fee I had paid for the delivery. A few weeks later the fee still hadn't been refunded and also on my experience credit report there was a new O2 account showing as being opened. Rang and spoke to Abdul in customer services who said they couldn't offer me anything in the way of compensation and was really quite unsympathetic and acted as though he couldn't care less and it was of my own doing. I asked to speak to a manager and he just repeated a few times that I couldn't as they would just say the same as him. I kept insisting and he agreed to escalate my complaint. He just didn't handle the call well at all and left me feeling very angry and frustrated. He needs more training in his job obviously or alternatively the sack as he just isn't an assets at any level according to the service I received. I did get a call from escalations and although still very frustrated by the mess my credit report had been left in and having to go to my old address to get the information to try to put this right despite a heavy work commitment we did have a more understanding talk and agreed an outcome. However be very wary of what you are agreeing to check the exact delivery address and account address they are going to use so that their can be no confusion and forget customer service especially if you are unfortunate enough to deal with Abdul (sorry if there is more than one Abdul but this is the only name he gave as he wad unhelpful and obstructive all the way so good luck”

Helpful Report

(Nokia Lumia 630 Green) - Posted 11 years ago

Hello Jaqueline, Thank you for your overall feedback regarding this. I have actioned everything that we discussed on Saturday and left notes with what I offered to you. Kind regards David e2save.com support team

Posted 11 years ago

“Nice easy transaction, got a good deal and my phone arrived quickly”

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(Apple IPhone 5c 16GB White) - Posted 11 years ago

“Nice”

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(Samsung Galaxy S4 Zoom White Refurbished) - Posted 11 years ago

“i have been misold and lied to by members of your team on several occasions when i repeatedly asked if this was a new contract the answer was no???”

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(Samsung Galaxy Fame Blue) - Posted 11 years ago

Hello John, I am very sorry you feel that way. As I advised in our conversation, I am currently investigating this and will call you back tomorrow regarding my findings. Kind regards David e2save.com support team

Posted 11 years ago

“Lovely item. Just as described. More than what I expected. I am pleased.”

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(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 11 years ago

“good company good phone”

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(Apple IPhone 5 16GB White Refurbished) - Posted 11 years ago

“The price and the service from e2save was really excellent and I'm loving my phone and tablet so far. This would have been a 'very good' rating but for one thing. After purchasing there is a link to get a voucher for money off next purchase. You end up without really knowing it on a site called https://www.shopperdiscountsandrewards.co.uk/ (or one of their affiliates). Just read the reviews for this people and don't give them your bank details!”

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(Sony Xperia Z1 Compact Pink) - Posted 11 years ago

“Place the order on 4/8/14, and suppose to receive it on 5/8. But, received on 7/8 instead. Battery life is short.”

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(Nokia Lumia 520 White Refurbished) - Posted 11 years ago

Hello Miss Chan, I am sorry that you seems to be having battery life issues. Modern smartphones last a day on average. If it is less than this then please contact us so we can organise an exchange for you. Kind regards David e2save.com support team

Posted 11 years ago

“my phone number is 07970 262320.I sent my cashback claim for my partners phone 07599 236169 for may on 15 june and sent a reminder on 12 july,but have had no response. I sent another message on 21 july .I sent all these messages to cashbackclaims@e2save.com as requested and have heard nothing. Alan corbishley”

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(Samsung Galaxy S4 Mini Purple) - Posted 11 years ago

“GOT SUM WIKED DEAL OVA DA YRS N STIL GETIN THEM. CNT BELIVE I GOT A FONE 4 49P, SUPA. WUDNT SHOP ANYWHERE ELSE. IF I GOT PAID FOR IT I WUD GET NUF CUSTOMERS KEEP DEM DEALS CUMIN”

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(Samsung Galaxy Fame Blue Refurbished) - Posted 11 years ago

“There's plenty of choice of mobile phones & contracts to suit my budget with E2save. The whole process was straight forward & very quick in getting a phone which I wanted. I would highly recommend”

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(Samsung Galaxy S3 Blue Refurbished) - Posted 11 years ago

“I was promised a £60 loyalty cheque but I still have not received it. Also the contact number is not free so have to pay to call you. I was under the impression I had unlimited data I found out I have 5 gigs and it ran out last month. I wish I had gone for the upgrade I was offered in the shop if I am honest.”

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(Samsung Galaxy S4 Mini Black) - Posted 11 years ago

Hello Donna, Thank you for taking the time to speak to me today and I’m glad I could reach a resolution regarding your queries. I will call you back next week with an update regarding our discussion. Kind regards David e2save.com support team

Posted 11 years ago

“I was very pleased with the phone supplied and the salesgirl was very helpful. My only criticism was that I was to receive cash back. I am still waiting two and a half months on.”

Helpful Report

(Samsung Galaxy Fame Blue) - Posted 11 years ago

Hello Peter, I am sorry to hear that you have not received your cash back yet. I can see that you have since spoken to a colleague here who has since investigated this and resolved the issue for you. If you need anything further then please don’t hesitate to contact us. Kind regards David e2save.com support team

Posted 11 years ago

“i love that phone thanks”

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(Samsung Galaxy Note 3 Gold Refurbished) - Posted 11 years ago

“I bought Samsung Note 3 and LG G2. Both were refurbished. I found them as good as new. No software OR hardware issues. Performance to the standard. Both are unlocked from supplier to use other regions/ sim cards. I would rate customer service to 7.5/ 10 Many thanks.”

Helpful Report

(Samsung Galaxy Note 3 Gold Refurbished) - Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews