E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered new phone and contract on Sunday and the phone delivered on Monday. Whole process was hassle free and smooth. Didn't have any problems and new phone worked straight away. It was easy to find a range of phones and monthly contracts and compare them to choose the one that suited me best.”

Helpful Report

(Nokia Lumia 635 Black) - Posted 11 years ago

“because I received the mobile phone without head phones”

Helpful Report

(Samsung Galaxy Alpha Blue Refurbished) - Posted 11 years ago

Hello Dawood, Thank you for writing a review. It was good to be able to speak with you earlier to explain why your handset was delivered without headphones and I hope that you’ll now be satisfied with the resolution we agreed. If you any other queries then please contact our customer services team and they’ll answer any other question you have. Kind regards, Charles e2save.com Customer Support Team

Posted 11 years ago

“I think you are the best company in the world. My phone came on friday like you said. But still waiting on the xbox one and the game to come.”

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(Huawei Ascend Y330 Black) - Posted 11 years ago

“Happy with your service! Good communication; Good customer services”

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(Nokia Lumia 530 Green) - Posted 11 years ago

“i am saying poor because i got the fone but not free gift and still no free gift one person told me it would come next day the next person said it has not even been sent im not happy at all haveing to wait in all day for nothing ref/78339288”

Helpful Report

(Nokia 105 Black) - Posted 11 years ago

Hello Craig , Thank you for taking the time to speak to me on the phone today. As advised, we will contact you next week with an update of a more specific date in which your free gift will be on its way to you. I apologise for any confusion and inconvenience caused. Kind regards David E2save.com support team

Posted 11 years ago

“Easy to use online site, fast efficient service and delivery prompt and on time. Kept informed of order status from order to delivery. Would definitely recommend E2save.”

Helpful Report

(Samsung Galaxy S4 Black) - Posted 11 years ago

“e2save have great deals and offers on all of their products, shipping was quick and reliable. my item was out of stock when i ordered but did not have to wait long for it to come back in.”

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(Samsung Galaxy S3 Neo White) - Posted 11 years ago

“Great good”

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(Nokia 105 Blue) - Posted 11 years ago

“Perfect service, was delivered on time,I jus love it”

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(Samsung Galaxy S5 Shimmery White) - Posted 11 years ago

“Very fast delivery, all package looks good, very convenient to use online manage cashback system”

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(Samsung Galaxy S5 Mini White) - Posted 11 years ago

“An excellent service. Prompt and reliable. Everything went smoothly and I was informed about the delivery from the time it left the company to the time it arrived at my door. Well done.”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 11 years ago

“I am really very annoyed and disappointed. Two years ago I received a call to upgrade my mobile phone and when delivered it was the wrong phone. I spent too much time and money contacting e2save to collect it and change it, and after two failed attempts, I just decided to keep the incorrect phone. I have been unhappy with the phone for the past two years and so was eagerly awaiting the call to upgrade. I did receive the call promptly and we discussed all the available options so I made the correct decision. Later that day I received an email confirming my order, which was completely incorrect (again) - the wrong phone, memory and tariff! Since then, I have spent at least £10 just trying to contact the correct people to talk to and refused to accept the phone when it was due to be delivered the next day (before Christmas). I now have to wait 3-5 working days before the phone that I did not order is cancelled to then start the whole process again. That is, if e2Save remember to contact me to upgrade, otherwise it will be me spending my money to contact them again! To top it all off, the day the incorrect order went through my current phone has not connected to the network so I am unable to use internet/apps that require a connection away from home. To summarise, e2Save have left me with a phone that does not connect to the network and I have to wait until the new year before I get another sales call to upgrade and I have no faith that this process will run smoothly from here on. I just hope that I get some compensation for the time and money I've spent trying to sort this and the inconvenience caused to me. The only positive about e2save is that when I did manage to speak to sales and customer services, the ladies were professional, polite and very helpful.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 11 years ago

Hello Christine, Thank you for your review and taking my call today. I hope this issue is now resolved. Once again I apologise for mix up with your order and I will be feeding this back to ensure it’s not repeated. If you have any other queries please feel free to call our customer service team. Kind regards Thomas e2save.com support team

Posted 11 years ago

“very good very fast to post the phone”

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(Sony Xperia E3 Black) - Posted 11 years ago

“fantastic service and products”

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(Samsung E1190 Silver Refurbished) - Posted 11 years ago

“Good and quick customer service, had a problem with the card i put on but was sorted quickly. will come again when time to get another phone.”

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(Apple IPhone 5c 8GB Pink) - Posted 11 years ago

“Easy process of looking for a mobile, correct description of mobile package, payments and delivery. Recommended.”

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(Apple IPhone 4s 8GB Black) - Posted 11 years ago

“Service was excellent.”

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(Apple IPhone 6 64GB Space Grey) - Posted 11 years ago

“Amazing service, very happy with my phone (Lumia 735) and gift (xbox one) very competitive price on the tariff and all round excellent service. Asked lots of questions to the on-line advisor and was really happy to help. Hubby going to get his new phone through here too, just amazing!”

Helpful Report

(Nokia Lumia 735 Black) - Posted 11 years ago

“I always find the best deals with them. Claiming your cashback has become very easy and 60 days are given to send back the correct bill. Would have been better if they had a local or free number for their customer service.”

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(Nokia Lumia 630 Orange) - Posted 11 years ago

“very good that's all i can say”

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(Apple IPhone 4s 8GB Black) - Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews