E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful company and the delivery was the next day, free which goes down very well. Haven't used the phone yet as it is for my husband as an extra Christmas present.”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

“Appalling, tried to cancel day after as phone didn't meet requirements. Was informed it was cancelled on phine, however no confirmation received and phone provider contract still issued . Will be taking this matter further!”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 9 years ago

Hello Amber Thank you for your review. I’m sorry to hear that you haven’t received confirmation that your order has been cancelled, I understand the concerns this would cause and apologise. I have called you earlier this morning but unfortunately you were unavailable. If you have returned your order, then please allow 3-5 working days, from the day of receipt of the phone, for the contract and Direct Debit to be cancelled by the network provider. If you have already received a bill, then you will receive correspondence from the network to advise that the bill have revised and cancelled. I apologise for any inconvenience that has been caused. Kind regards Grace | e2save

Posted 9 years ago

“I have just got a second contract with e2save for my daughter, again prompt delivery, good all round service, good deals. Will be getting a third with them when my son's older. I definitely recommend e2s.”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 9 years ago

“I ordered a new iPhone 6 64gb on a renewal of my exising contract with CPW on O2 @ 11.15(am) on Friday 27th Nov I was sent a referb - I did not ask for a referb and would never have agreed to taking a referb - The Sales person did not mention the deal was for a referb at any time during the call The deal was £32.50 p.m 1Gb of data pm, unlimited calls and texts - I got offered exactly the same deal in CPW store for a NEW iPhone 6 64Gb so thought nothing of it After the call, a few days later I got an email confirming order and mentioning referb. I tried to contact you twice to complain but was on hold for longer than 20 mins both time so gave up I asked gor ghe package to be delayed 2 days - moving delivery from 1st to 3rd December - I got confirmation that the phone would arrive on the 3rd and waited at home all day but nothing arrived - I did get deliverec on the 4th Dec with no apology or explanation I have now taken ghe phone to CPW store in stockport snd asked for it to be returned and the deal reversed which will take 5-10 days aparently RUBBISH service and massive inconvenience - I would not use you company again”

Helpful Report

(Apple IPhone 6 64GB Grey Refurb) - Posted 9 years ago

Hello Mark Thank you for providing me with your feedback on your experiences with e2save during our call earlier today. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I will continue to investigate you case internally and make sure that any action deemed necessary is taken to improve our service. I apologise for any inconvenience that has been caused. Kind regards Grace | e2save

Posted 9 years ago

“It was a very quick and simple service. Advice and recommendations were made without being pushy. Would definetly recommend.”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

“The service was amazing, whoever it was that sold me the phone was friendly, efficient and sold me what i wanted. I honestly was impressed with tge service, the deal was much better than going direct with my current provider. I managed to stay with same provide and get a deal that they didnt even offer me an hour before i spoke to e2save. Definitely recommend to people.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

“I received numerous calls throughout the week prior to placing an order - changed order which after refusal was rescheduled to be redelivered.... Still waiting for my iPhone 6s which I was excited about... But the excitement has now gone.... Not sure if I'll receive my upgrade because I have lost faith & on the verge of making a complaint.... The staff have all been polite, professional and very helpful.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Shevonne Thank you for your review and for taking my call earlier today. I hope I have been able to address all of your concerns and that you are pleased with the outcome of our conversation. Kind regards Grace | e2save

Posted 9 years ago

“i still have not received the phone im sure you said it would be here on monday someone waited in all day for nothing can you tell me whats going on please”

Helpful Report

(Samsung Galaxy S6 32GB Gold Refurbished) - Posted 9 years ago

Hello John Thank you for your review. It’s disappointing to hear that you have yet to receive your order, I understand the concern this may cause. I tried to contact you this morning to help track your order but unfortunately you were unavailable. You can track your order online using DPD’s website and the unique tracking reference number which will be detailed in your online login area. Apologies for any inconvenience caused. Kind regards Grace | e2save

Posted 9 years ago

“It was an extremely easy process purchasing my new phone and the pricing was fantastic ????”

Helpful Report

(Apple IPhone 4s 8GB Black Refurbished) - Posted 9 years ago

“Quick reliable service and great prices and deals, will use again for certain”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 9 years ago

“The response was quick also the delivery I called and they where very helpful really good service”

Helpful Report

(Microsoft Lumia 435 Green) - Posted 9 years ago

“Fantastic customer service fast delivery recommend to anyone thank you”

Helpful Report

(Samsung Galaxy S5 Copper Gold) - Posted 9 years ago

“This is my first time using E2Save as I literally just found their great deals on the internet, and eventually found one on the phone I wanted. I bought the iPhone 6s in rose gold. At first when I tried to order online it would'nt go through, but I called up their sales team and they were very easy to get to (no waiting around) and very helpful. I've forgotten the name of the guy I spoke to, but I would like to commend him on being so professional and pointing out things for me to consider with the purchase of a new phone, such as insurance which you can buy there and then, details of how to get a refund if need be and what to do if you want to keep your current number. Furthermore, my phone was actually delivered the morning of the very next day so it meant I wasn't left anxiously waiting (seeing as they are an online company and this was my first time). Overall I am very happy with my phone and I have a great contract (I waited until Black Friday to see if other companies could match it but none did!), and I have already started recommending E2Save to my friends. If you're looking to buy someone a smartphone/tablet for Christmas, come here! You get great deals and it may even come a day or two early, like mine. I know that this has been a long post but I had a really positive experience so I just wanted to share that! I hope that you found this review useful.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

“Thoroughly professional service from helpful staff, would recommend to friends of mine”

Helpful Report

(Samsung Galaxy J5 Black) - Posted 9 years ago

“Easy and quick, ordered Friday and said it would arrive Monday but came Saturday at the time driver told me”

Helpful Report

(Samsung Galaxy S6 32GB Blue) - Posted 9 years ago

“Fantastic experience with E2 Save Mobiles - I had never had a more pleasant experience in getting out a new contract phone. Everything was smooth, and not to mention QUICK! I'd definitely recommend to anyone who is considering taking out a new contract, but may not necessarily have the time to head into a shop. Everything is completed online, a very quick application form - and if you're accepted, you receive an email within 1-2 days and your phone is shipped to you the VERY NEXT DAY! Thank you for a wonderful experience!”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

“I ordered a phone samsung with free tablet. Got the phone and I called your team. Which I was told I could only get the cash back deal. I wanted the tablet that is the main reason for taking the phone. Twice I have been told someone would call me. contact me on my email : bjrankine@sky.com or 0908007106”

Helpful Report

(Samsung Galaxy S6 32GB Gold Refurbished) - Posted 9 years ago

Hello June Thank you for your review. I’m sorry to hear that you haven’t received your free gift, I understand the frustration and disappointment this would cause. I have called the number you have provided but unfortunately you were unavailable. So that we can discuss this further, can you please advise when it would be most convenient to contact you and we will be in touch. Apologies for any inconvenience so far caused. Kind regards Grace | e2save

Posted 9 years ago

“Good service, however I have no idea who they are as I thought I was being spoken to directly from carphone warehouse??”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 9 years ago

“After spending days checking out deals, I found a deal on e2save that could not be beaten or even matched by the top networks. Filled in simple detail online at about 3pm, by 8pm I had confirmation all was good with my credit. This was a Friday so expected phone earliest Monday. Only to receive a further email saying phone was to be delivered special delivery Saturday . Tracking fir phone was faultless and even showed you an online map with location of delivery and estimated time. Phone delivered safely and I'm extremely happy, already I'm recommending e2save to my friends s the service and deals are unbeatable.”

Helpful Report

(Huawei Nexus 6P 32GB Silver) - Posted 9 years ago

“The prices are competitive but one member of staff gave me the wrong information (I assume they are new in the role) which caused complete confusion. I have had to make more that one call to E2Save so the service has not been very efficient at all.”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Karla, Thank you for your review. Please accept our apologies for the issues that you’ve experienced. I would also like to apologise for the incorrect information that was given by the member of staff. This will be investigated. I’ve tried to call you however I was unable to get hold of you. Please let me know the best time for me to try again so we can discuss this further. Kind regards, Mohammed e2save support team

Posted 9 years ago

E2save is rated 4.4 based on 4,720 reviews