“Earthing Oz were very helpful with information and the order arrived promptly.
I purchased a safe sleeve case for my new computer, which I'm very happy with.
I also purchased a film to put on the screen to reduce blue light. I still haven't put this on because I find the instructions very confusing and doesn''t seem to be straightforward.”
Hi Vassilis, thank you for your feedback. Your item was dispatched the same day you ordered it but it is coming from Sydney, Australia and international deliveries to Europe are still very slow due to the lack of international flights. Please allow 2 - 3 weeks for the delivery. We will email you separately with tracking information on your parcel. With best wishes from Earthing Oz
“From the time I orded the mat in early January, expecting it around 31st Jan., only with me emailing you as to the delivery date, was I informed about the lateness of them coming from the US. I was offered two single mats in lieu of a queen size which I accepted. I felt not keeping the customer informed was not very professional, especially when I paid up front”
Thank you for your feedback Lauris. Apologies that this experience didn't run as smoothly as it should have. Customer service is our priority and delayed shipments are very frustrating. We're sorry we didn't have any updates with which to provide you in a timely fashion. We're glad we could offer you an alternative product so you didn't have to wait any longer. Thank you for your understanding. With best wishes from Earthing Oz
