Hi Bev, as per our separate correspondence, we dispatched your order within 24 hours. We are in Sydney and your order had to get to WA so it can take a few days, especially during the busy Black Friday and Christmas shopping period. Your order was due to be delivered at the time of your review. Hopefully it is all now safely received. With best wishes from the team at Earthing Oz
“I have plugged it in correctly (only 1 way to that) but have not had any benefit from the first one.
I bought 2, so will try the 2nd for the next couple of nights.
Hoping i dont have to send them both back.”
Hi Sherree, thank you for your review. Everyone's experience with earthing can differ. For some, the effects can be immediate and significant, for others it can be more subtle and take longer. It's definitely worth sticking with it and seeing how you go. We offer a 90 day money back guarantee on all of our earthing products so you have plenty of time to see if earthing is right for you. With best wishes from the team at Earthing Oz
Hi Leticia, thank you for your review. We do include the information about the sheet having to be washed regularly under the specifications tab on the product page. I have included the URL link to the product page below for you:
https://www.earthingoz.com.au/earthing-fitted-sheet-kit
It is recommended to wash them regularly (every week or two) in order to strip body sweat and natural oils from the silver to help keep it conductive. If you have any questions about Earthing, please don't hesitate to get in touch with us at admin@earthingoz.com.au
With best wishes from the Earthing Oz Team.
Hi there, thank you for your feedback. Sorry that the shoe size you ordered was incorrect. We appreciate that it is tricky to buy shoes online. We can only offer our recommendations based on the measurements customers provide to us, which is what we did in this instance. We try to make the exchange process as fair as possible and we ship out the new pair of shoes at no shipping cost to the customer. Customer happiness and satisfaction is our number one priority so if there is anything further we can do to help you, please let us know. With best wishes from Earthing Oz
Thank you for the review and for letting us know that you haven't received your item yet. You placed your order on June 21st and it was dispatched from our office in Sydney, Australia the very same day. As you are in the US it will take a while to get to you. We advise to wait at least 2 weeks for international parcels. You would have been sent a dispatch notification email which includes the tracking number for your parcel. You can enter your tracking number at the link below to view the progress of your delivery. Alternatively, please feel free to contact us directly at admin@earthingoz.com.au and we can provide an update for you. With best wishes from Earthing Oz
Dear Petr, thank you for your review. Your order was dispatched to you on June 14. I have just checked the tracking details for you and it has been awaiting collection at your local post office since June 16. We will send you a separate email with all of your tracking details. With best wishes from Earthing Oz
“Hi I’m very sorry but these where not the size I ordered?
My foot is size 9.5 Australian it these are very small and I think also damaged as the sides area all tattered.
Can I please arrange for a swap or store credit?”
Hi Jackson, thank you for your review. Just to confirm that we sent the size 37.5 as per the order. This is quite a small size, equivalent to about a 6.5 Australian size. You can see the link to our size guide below where we include a print-out template of the sizes, so you can try the sandals on virtually, as well as the foot length measurement in centimetres to try and make it as easy as possible for customers to order the correct sandal size online.
https://www.earthingoz.com.au/size-guide/
There should have been a returns slip in the shoe box. We are more than happy to exchange the size for you. With best wishes from Earthing Oz.
Dear Richard, thank you for taking the time to write to us. As per our separate email correspondence about this matter, please return the Blushield U1 Portable to us so that we can investigate the problem and rectify the issue for you ASAP. If the Blushield U1 Portable is faulty, we will of course send you an immediate replacement. With best wishes from Earthing Oz
“I have bought emf clothing from many companies. A simple test I use to test the clothing when I get it is to wrap my phone in it and see if the phone loses signal.
This has happened in about a third of purchases, indicating quality and strength of protection. It did not happen with both the earthing oz head snood or the men’s hoodie.
I spent around $300. Next time I’ll order from a better company, which, although takes longer arrive, I know works.”
Thank you for your feedback on the EMF Protection Clothing. We are sorry to hear you are not happy with the items you have purchased. We have responded separately to the email you sent us on this matter showing testing which shows how the EMF clothing does block the phone signal. It would be really useful if you could send us a video showing the testing you have done so we can help to resolve this as soon as possible. We, of course, want our customers to be satisfied with their purchase and we have a very fair returns policy which can be found at https://www.earthingoz.com.au/returns/. With best wishes from Earthing Oz
“The phone cover did not provide any protection from EMFs according to my EMF meter. I did ask to return it but never heard back. Would not recommend.”
Hi there,
Thank you for your feedback on the phone case. We have responded to your email.
It is really difficult to accurately and reliably measure the shielding reduction of a SafeSleeve phone case with a handheld meter at home. The testing really has to be conducted in a controlled environment so that all other sources of EMF are eliminated and do not affect the readings. It requires highly specialised equipment. The shielding material used in the SafeSleeve cases has been been tested in an independent FCC-accredited laboratory and a link to the full report can be found on the product page on our website.
With best wishes from Earthing Oz
Thank you for letting us know that your parcel has not yet arrived Brigid. We dispatched your item the day you placed the order. Unfortunately, at the moment, with limited flights and increased volumes, it is taking longer for Australia Post to deliver items from Australia to New Zealand. Your Queen Fitted Sheet is on its way to you. We have sent you a separate email with your tracking number so that you can track the progress of the delivery. With best wishes from Earthing Oz
“The order was received in quick time. The low score if because I then tested the EMF emanating from my phone with the cover on and it was still very high, I had assumed from the the marketing that it would be much much lower.”
“Just realised I received a straight cord to replace faulty coiled cord which did not grip wrist and knee bands properly. Had not noticed as I was still using old coiled cord which did grip reasonably well. Very unhappy. Great service in the past however.”
