Ecotricity Reviews

Name: Ecotricity
Rating: 1.21

1.2 Rating 173 Reviews

4 %

of reviewers recommend Ecotricity

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1.2

Based on 173 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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01453761447

Email:

welcome@ecotricity.co.uk

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Ecotricity 1 star review on 14th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a builder who unfortunately became a customer of ecotricity because the subcontractor that connected the utility services on a three house development I built used them. I didn't expect problems as all three houses would be empty until sold, so gas and electricity bills would be negligible. How wrong can you be? When the first house was connected big bills came in straight away. I explained that whilst the gas and electric was connected to the meters, it wasn't yet connected to the house, so no gas and electric had been used. This took some getting through but eventually bills were reduced to meter standing charges. Next problem was when the gas was connected from the meter to the house. The second hand meter leaked. An emergency callout to the network provider got a new meter, so problem solved (you would think). Bills came in using previous meter starting point and demands for £100's made and threats of legal action. Eventually this was sorted. Next was the year end. All previous bills removed from my online account, replaced with a year end statement showing £100's owed. Threats of court action. Eventually sorted, they'd switched back to the leaky meter readings. Next problem at following year end. Previous invoices gone from online account, annual statement showing £100's owed. Threats of court action. Apparently when my separate gas and electricity accounts were merged into a "dual fuel" account only the payments for electric were transferred over. The gas account showed as having never been paid. Funny how these issues always turn up at year end when the previous bills and payments are taken off the online account, isn't it? Anyways, sorry for the long post, but there's more. Second and third houses - I tell the utility connection people that I don't want ecotricity because of all the problems, but unfortunately they're contracted to use ecotricity only (since changed. They obviously realised what they were inflicting on their customers, so sensible decision). I'm thinking "how much harm can these idiots do, both houses are sold and they'll be gone in a couple of months". So ecotricity connect houses two and three. First invoice £10,000 plus. £5000 each for the gas. Not yet connected from meter to house, no gas used. Idiot from the collection department on the phone threatening court action. Thought it was sorted, apparently their second hand meters has been given zero initial readings instead of the readings on the meters. Next month, bills have gone up to £15000. One of the houses has apparently used £5000 worth of electricity. Not bad seeing as the meter was not yet connected to the house. Threating phone calls, letters threatening court action. Thought sod it, the houses will be gone in a couple of months and we can sort it out then, so gave up for a bit. Oh, forgot to mention - I set the accounts up as personal, not business to make it easier to hand over. No problem first house, second hand third the accounts were set up in the company name, despite the company not setting up the accounts. Rates were higher for companies. That was eventually sorted out. Right, nearly there. All houses sold, final meter readings given. Accounts for the first and second houses have been partially merged, some payments made for the first house have been assigned to the third and the final gas meter reading given for the third has been ignored and a made up one given to the new owners supplier (Apparently the initial reading, not the zero one resulting in the £5000 bill, but the actual one, has a 5 where there should be a 3 and is 200 units out so someone decided to just make up some numbers and send me the bill). Lots of threatening letters, no payment made. Threats of court action. Failure to accept that I no longer own any of the houses and the poor sod living at the first house is getting all the letters, despite on five separate occasions me giving the address to send correspondence to. And there we have it. All I can say is I'm glad that I chose to pay by bank transfer, because these criminals would have robbed me blind if they'd had access to my bank account. I hope they haven't been sneaky and sent court proceedings to house one during the lockdown and trashed my credit rating. My position is that when they manage to send bills for what is owed I have the money waiting. In total I owe less than £200. After going so far down this road though, I'm kind of hoping this will end up in court. I think I'm owed at least £10,000s in damages. Please sue me if you are unable to calculate the bills, and I'll rain all hell down on you in my counter suit.”

Helpful Report

Posted 3 years ago

“Even tho I’ve been with them only few months before moving house/terminating my contract, I thought their rates were good, and had a lot of credit remaining after each payment was taken, all that changed when I finished my contract with them and my credit was kept! 👎🏼 Email after email and promises of refunds after promises, I’ve been refunded £6 of the £60 I had in credit! So not impressed.. not fair!”

Helpful Report

Posted 4 years ago

Ecotricity is rated 1.2 based on 173 reviews