EasiDrive Reviews

Name: EasiDrive
Rating: 4.79

4.8 Rating 598 Reviews

96 %

of reviewers recommend EasiDrive

Company Reviews

Questions

Metrics

4.8

Based on 598 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0345 8000 800

Email:

reviews@edamgroup.co.uk

Location:

New Acre House, Shentonfield Road, Manchester
M22 4RW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found easy drive really helpful and efficient to deal with. Absolutely no complaints.”

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Posted 6 months ago

Good morning Richard, Thank you for taking the time to provide your kind review, your comments are much appreciated. Kind regards EasiDrive

Posted 6 months ago

“Great service, on time delivery as notified. Friendly drop off driver, who explained the operation of the car and it’s controls”

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Posted 7 months ago

Good afternoon Robert, Thank you for taking the time to provide your kind review. Kind regards EasiDrive

Posted 6 months ago

“I was highly satisfied with the way they dealt with our claim. It made our life easier during the stressful time.”

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Posted 8 months ago

Good afternoon Patricia, Thank you for taking the time to provide your kind review, we are grateful for your comments and happy we could be of assistance. Kind regards EasiDrive

Posted 7 months ago

“Comfortable car nice staff”

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Posted 10 months ago

Good afternoon Rebecca, Thank you for taking the time to provide your review, your feedback is much appreciated. Kind regards EasiDrive

Posted 10 months ago

“Thank you for the great service you provided me with . James was very good at chasing things up .”

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Posted 10 months ago

Good afternoon Mary, Thank you for taking the time to provide your kind review, your comments will be shared with the handlers involved with your claim. Kind regards EasiDrive

Posted 10 months ago

“Easy drive had a car delivered to me ASAP. They also kept me up to date on repairs as I requested. Was a smooth process.”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to provide you kind review, we aim to provide an effortless customer experience. It is great to receive such feedback. Kind regards EasiDrive

Posted 1 year ago

“Car worked well as a replacement driving instructor vehicle and my students seemed to like it. The pick up and delivery were great. Really needed to have android auto as the vehicle became my office and communicating with it was a pain”

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Posted 1 year ago

Good afternoon David, Thank you for taking the time to provide your kind review, your feedback is much appreciated. We are constantly striving to improve our service wherever possible and your comments very much assist with this. Kind regards EasiDrive

Posted 1 year ago

“Work done satisfactory, car hire okay, unfortunate repair required the car be driven to repair centre 150+ miles each way, that could have been done locally.”

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Posted 1 year ago

Good afternoon Norman, Thank you for taking the time to provide your kind review, we are sorry that you were not 100% satisfied. We are always striving to ensure our customers have the best possible service and your feedback will help us achieve this. Kind regards EasiDrive

Posted 1 year ago

“The whole matter from start to finish was dealt with very professionally no fuss no worries and James was very helpful”

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Posted 1 year ago

Good afternoon John, Thank you for taking the time to provide your kind review, your comments are much appreciated and have been relayed to the handler involved. Kind regards EasiDrive

Posted 1 year ago

“Fabulous really good”

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Posted 1 year ago

Good afternoon Holly, Thank you for taking the time to provide your kind review, your comments are much appreciated. Kind regards EasiDrive

Posted 1 year ago

“Delivery of hire car as stated driver’s polite”

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Posted 1 year ago

Good afternoon Roy, Thank you for taking the time to provide your review, your kind comments have been passed on to the driver who delivered the vehicle. Kind regards EasiDrive

Posted 1 year ago

“Quick service and response from the team. Thank you for your help.”

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Posted 1 year ago

Good afternoon Ziaulhaq, Thank you for taking the time to provide your kind review and comments. Kind regards EasiDrive

Posted 1 year ago

“Dear EasiDrive Team, I hope this letter finds you well. I am writing to express my sincere gratitude for the excellent service I received from EasiDrive. I wanted to take a moment to convey my appreciation for the exceptional customer experience I had with your company. From the moment I contacted EasiDrive for my service needs, I was impressed by the professionalism and attentiveness of your staff. The entire process, from scheduling the service to the completion of the work, was smooth and hassle-free. The level of expertise demonstrated by your team was truly commendable. Not only was the service performed to the highest standards, but the courtesy and friendliness displayed by your staff were also noteworthy. They were patient in answering all my questions and went above and beyond to ensure my satisfaction. It is evident that EasiDrive places a strong emphasis on customer service, and it has not gone unnoticed. I also appreciate the effort EasiDrive puts into seeking customer feedback through initiatives such as the review on Reviews.io and the giveaway. Your commitment to continuous improvement and providing the best possible service is truly commendable. Once again, I want to express my gratitude to you and your entire team at EasiDrive. The exceptional service I received has left a lasting positive impression, and I will not hesitate to recommend your services to others in need. Please extend my appreciation to everyone involved in making my experience with EasiDrive a memorable one. I look forward to the opportunity to work with your company again in the future. Thank you once again for your outstanding service. Yours sincerely, Chun Kau Chiu”

Helpful Report

Posted 1 year ago

Good morning Chun Thank you for taking the time to provide your kind review. We aim to provide our customers with an effortless customer experience and it's fantastic to hear of your satisfaction. Trust in that your lovely comments have been relayed to all who were involved with the handling of your claim. Kind Regards EasiDrive

Posted 1 year ago

“Delivery and collection very good,bit slow to get car,as you don't work weekends,which meant a delay of completion in delivery happening”

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Posted 1 year ago

Good afternoon Barbara. Thank you for taking the time to provide your review and also your feedback with regards to the delays that were encountered. Your comments will assist us with addressing such issues going forward. Kind Regards EasiDrive

Posted 1 year ago

“If the right hand worked with the left hand it would have been better. Further customer relation training is needed as i and her in doors thought my first discussion regarding the accident which was not my fault (as proved) was not good. Was it his first day in the job? Oh we are waiting for parts,then told our engineer has says it’s basically not worth repairing and it’s a write off. Does not give you confidence. Now concluded thanks to Tracey. No further comment”

Helpful Report

Posted 2 years ago

Good afternoon Brian. Thank you for taking the time to provide your review of the experience you had with us. Your comments will assist with the level of service we provide going forward. We will review your file and any relevant feedback will be provided. Kind Regards EasiDrive

Posted 2 years ago

“I hire van from Easi Drive not bad all good”

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Posted 2 years ago

Good morning, Thank you for taking the time to provide your review of our service. Kind Regards EasiDrive

Posted 2 years ago

“Very plain speaking and helpful staff who keep you updated on progress of your claim just sometimes takes time to get through on the phone otherwise would have given 5 🌟”

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Posted 2 years ago

Good morning Jahn, Thank you for taking the time to provide your review and feedback, EasiDrive are constantly striving to ensure the highest levels of service are provided and your comments will assist us in doing so. Kind Regards EasiDrive

Posted 2 years ago

“Found you very helpful in dealing with awkward third party insurers for a non blameworthy accident”

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Posted 2 years ago

Good morning Christopher, Thank you for taking the time to provide your review, your comments are much appreciated. Kind Regards EasiDrive

Posted 2 years ago

“They acted swiftly and effectively.”

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Posted 2 years ago

Good morning Onyeka, Thank you for taking the time to provide your positive review. Kind Regards EasiDrive

Posted 2 years ago

“Very thorough with their efforts to assist me in getting me a hire vehicle while my vehicle was being repaired. Totally professional service.”

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Posted 2 years ago

Good afternoon Duncan, Thank you for taking the time to provide your comments and also the positive feedback. Kind regards EasiDrive

Posted 2 years ago

EasiDrive is rated 4.8 based on 598 reviews