“Title: 25% Off a £1,665 Bill – Apparently That’s “Caring”
Bought a low-mileage used car from Eden Motor Group through Spoticar/Vauxhall, expecting quality and peace of mind. Two years and barely 2,000 miles later, a major fault appears - not wear and tear, a core, safety critical component failing.
Eden’s response? A repair quote for £1,665.00, then a generous 25% discount to prove they “care.”
If this is what “approved used” customer care looks like, it’s nothing more than marketing gloss. No ownership of the problem, no real accountability, just a token gesture that still leaves you with a huge bill for something that should never have failed.
If you value genuine aftercare and responsibility from a dealer, I'd recommend you look elsewhere.”
“Felix dont come back to you at all after asking if i can come view the car`, when i tried to phone the phone just rings or get put down in you ear, sounds like you have to be very care full dealing with them”
“Asked Felix a few questions weather vehivle was accident free and if Someone can come and have a look at car, then he became rude telling me I ask questions 5 times over. Not true. Be careful.”
“Arranged to view a car. Arrived, having traveled some distance, to be told the car was sold!!! No attempt was made to contact me. I consider this to be unprofessional and shows lack of customer consideration.”
“Initially they mis-sold me a van. It was a genuine mistake and they went to great lengths to rectify the problem, which they did exceeding my expectations in doing so. The Poole branch were excellent.”
