“Recipient's of the gift are very happy with it, the cuddly toy looks great and the materials are organic which is a big plus. The delivery was quick too.
1 suggestion would be to have a tick box option when buying to say it’s a gift/to have the invoice etc. absent from the parcel if you are sending it to someone’s address. Turns out this was done for me anyway perhaps because they noticed the billing and shipping address were different but if there was an option for customers to tick this then they can rest easy knowing that’s been acknowledged.
Great all round! :)”
“I had an issue with an item in my order and they were brilliant with sorting this. They responded promptly to my issue and offered me either a replacement or a refund. I couldn’t have asked for more help. Sometimes issues happen which are out of anyone’s control, but I feel that customer service like this makes you feel confident to shop with a company again.
Thank you for all of your help.”
“Very good pencils, sharpener & brush. Perfect for small hands. Presented in a nice tin.
Lovely touch to put a name on the tin but it would be so much nicer if the name was written large on the tin (it is so small it's hard to find).”
“A beautiful rabbit for a new great niece. As she is only 3 weeks old I am unable to say if she likes it. I am impressed with the fact that it is made with natural fibres throughout and not made in China.”
