“
shipping day, when I tried to speak with customer service they informed me that after placing the order for "OVERNIGHT" I have to wait 1-3 business days then however long it takes to arrive at the house.
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posted 1 month ago
- Anonymous
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I cannot comment on the quality of the stethoscope because it never arrived, but the customer service has been extremely poor.
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posted 2 months ago
- Hemal
“
customer service is the worst. they always send me a robotic response when im asking if they ship internationally
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posted 7 months ago
- Anonymous
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Shocking service - Purchased annual EKO+ membership through their website. Advertised as $119.99 annually. They charged me $154.98. When I questioned this I was told my membership was cancelled as I should have purchased through the App as I am UK based. Price through the App is £199.99 ! All this after being told but their customer services team it was fine to purchase the membership online.
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posted 10 months ago
- Alastair B
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Paid for item never received customer service won’t give me a refund
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posted 11 months ago
- Terry P
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Acceptable service
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posted 5 years ago
- Steven D
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Duo- is Concept is great. Seems promising for tele health. Worked well initially. Short learning curve to optimize ECG and placement. You need earphones to hear heart sounds optimally when listening off your phone.
Unfortunately it died in 3 days and will not charge or turn on. Disappointing reliability. I had trouble with Bluetooth for Core in past as well.
Still waiting on customer service response (to be fair it has only been 48 hrs and my prior experience is that they do provide good customer service)
”
posted 5 years ago
- Anonymous
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Can't get a hold of customer service people at EKO, and no online chat.
”
posted 6 years ago
- Linda O
