“Terrible company! Do not use them or even buy their products from stores. I ordered two replacement batteries from them months ago and only received one. I’ve emailed them twice asking where the second battery is and no one responds. I finally told them to refund me the money and I will never use this company again. They don’t deserve to be in business!”
“I have been buying your iSticks for years at a local vape store near my community. Not ones have I ever had this problem they worked fine for up to two years or more.
And I’ve used all kinds of cartridges before…
How you’re telling me this.
Then you’re telling me there’s nothing wrong with the iStick when it explodes out all that smoke from the sides and you’re telling me this is normal. I don’t think so…
I can see now I have wasted my time connecting with your company. I will be calling my bank today to place a claim dispute against your company for the amount of $98.90 And share with my banker all these emails and photos showing your defective TC 40W iSticks.
Your company doesn’t believe in customer service, that’s very evident by your company actions always making up one excuse after another. Read the Warranty, sent me this, sent me that. That’s all I hear…
You don’t believe in customer service I will be letting all my friends and acquaintances know not to buy from your company anymore. If this is the way you’re going to treat us why should we even buy your products?
My Last email, I don’t need all this stress and anxiety that your company have caused me. Life is too short for such insignificant companies like yours, remember this what you put out into the world is what you get back.
And because you’re an international company, you feel you have the right to treat American customers this way.”
“I am old and don't have a smart phone to take pictures of everything and every time I tried to give them the info off the boxes they just keep telling me I have to send pictures so I guess they will just keep my money.”
“Never received my package ordered back in August 2021 customer service all they do is lie and hope that you forget about your order and they never actually solve your problems and 2 months still counting later they never sent out my products or refunded me so be careful on the eleaf site.”
“Bought the Tessara w/ Ello TS starter kit. I love it, BUT, it overheats every recharge, at least twice per charge. The mod clearly hot to the touch. A message comes on screen saying ' Battery to hot '”
“I only received 1 of the 2 items ordered. There is no response to emails and they will not answer the telephone. DO NOT WASTE YOUR MONEY with this poorly run business.”
“Bought a mod that is showing the incorrect resistance-.06 less than the actual coils are. The saurobox is the item. They are trying to say that its "normal" but this has never happened in all my years of vaping. Will not order from these scam artists again.”
“I would give zero stars if I could. It’s been almost 70 DAYS since my order was placed, and I still have no product. 70 DAYS. I asked for a refund over 30 days ago and your customer service responds with tracking information that hasn’t updated now for 60 days. Then I ask for someone else to escalate this issue to and was told that COVID is to blame! It's been 70 DAYS and counting. If your company needs $27 that badly, you can keep it. I will never buy your products again.”
“I bought the lexicon. The order was done incorrectly from the start. I bought 5 coils and Eleaf invoiced me for 5 units! They insisted they had not made any error but eventually admitted they had and apologised. Then my lexicon was beset by problems. Electronic and leaks etc. I notified Eleafworld.com who asked for photos and videos etc. They never responded so I asked what was up and they denied having any claim or receiving any videos. I had to threaten to take my complaint further before they eventually found my evidence. They sent a replacement but no tank unit with it! I would not deal with them again.”
