“One of the best company to be every dealt with had some issues in terms of delivery and received a missing item, but Jordan helped it well and resolved the replacement within no time, 4 star is due to delivery issues, but service does deserve 5 stars rating.”
“ordered 15 radiators, and 32 mirrors, all been delivered safe, upon checking, not a minor damage been found. Reviews did scare me but still trusted on Jordan words...well done”
“We bought some radiators recently from Elegant Showers, it was much more then what we have expected at such price and Jordan on chat have added a great value of support... Well done.”
“Yes they are stuggling with couriers atm, but it was worth a wait and Jordan was a super help.
Thanks for delivering the item in pandemic situation. Glad i chose Elegant.”
“Great customer service – Dealing with replacement item.
I had an issue with an item and contacted them via their online chat. The agent sorted the problem quickly and efficiently. Great, no hassle, customer service.”
“Website easy to navigate. Very detailed descriptions with great pictures. Good value for money and no stress! The whole process or dieting was very simple and clear.”
“Honestly there products are good, but having some hard time @ covid times which is understandable, not sure why people posting that bad reviews when the products and services are good.”
“Emailed about a Walk-In Shower Panel Wet-room Smoked Glass Easy Clean Nano Glass Shower Screen fixing details to the shower base and was told the measurements and diagrams are on the website. If they were I wouldn't have emailed them! I replied and asked if they could take a pic of the details and send it to me and she said they wouldn't do it as the item is packed in the warehouse. They must have a copy of the fixing diagram on their computer then?! I phoned them and the same young lady who replied to my emails, Sharon, answered. I asked if they had any fixing instructions on their computer she could send me and she told me that when the item arrives they will be in the package. Depending on how it is fixed will determine if it is the product I want. I shouldn't have to purchase it to get the instructions. It might not be suitable for my scenario. She was most unhelpful and dismissive and when I asked to speak to someone else or someone in the technical dept. or a manager/supervisor she wouldn't put me through and said she's told me what I wanted to know. Clearly she hadn't otherwise I wouldn't have phoned. I would have thought they would have the fixing details on the computer or at the very least have a pic of the bottom of the glass with the shower base. How long would it have taken to get the instructions out of the package, copy them and send it over to me? A huge lack of customer service and a complete waste of space. Reading other reviews on here makes sense now as I hadn't looked at the prior to making an enquiry. Needless to say they have lost a potential customer.”
“Absolutely awful company. Placed an order, came back failed, placed it again, came back failed. Went on my bank and the money was reserved. Called their number, lady who answered would not help and said no order had been placed. I received an email saying not order for order Id. I was told by their employee to speak with my bank and she wouldn't help, then she told me to shop elsewhere. They took the money twice and then kept saying no order placed on many occasions so I put a claim in with my card provider. Both amounts refunded by my card provider. Delivery by elegant for NOT ordered goods and now I've told them I have my money back they continue to be confrontational. I've said they can puck up the good I DIDNT order but they're saying they want £80 for the return.
They're an absolute joke. Don't waste your time or money”
“Ordered an item over 2 months ago.
They delivered to the wrong address.
They expected me to collect it.
They redelivered a month later with missing parts.
They still haven't collected for my refund.
I am still waiting!
I have nowhere to store this huge shower door so I'm putting it into storage and billing then for it.
Disgusting service.”
