“Needed full service for my snowboard at Castleford TSA. Colin the lead manager of servicing is so well-skilled at seeing what needs doing - he carefully examined my beaten-up board, clearly talked me through everything that was needed beforehand. Took my board into his workshop. When he brought it back, edges were all perfect nail-filing 88º, P-TEX repairs were blended into the restructuring of the base perfectly - most importantly he was very careful to take very little off the base when running it through the base-grinder. The waxing and polishing he did has made my board absolutely fly. Then he took time to fix a stubborn heel-lift issue in my left boot. Cannot recommend this guy enough. Very happy.”
“Went to the Milton Keynes store, And was given amazing service and advice On snowboards and bindings by LUCY - She was knowledgeable and friendly, And really didn’t try to “sell” me anything - just told me what I needed to know, And let me make my own decision… Which was of course eventually the most expensive snowboard and bindings in the whole place 🤓😂
Visited twice and tested out a number of boards on the SnowDome slope…
No charge for this fantastic customer service
Didn’t actually buy anything - But when I do, I’m definitely going to go back there”
“Went to Ellis Brigham Bristol yesterday 28.12.2018 - as I have a problem with renting ski boots. Rosie was amazing spent nearly all day there getting the best ever attention and boot fitting service possible. Their measuring is second to none, most definitely recommend this store. Will go there again even though its a 90 min train ride each way. The boots recommended I have been walking around this morning on and nearly 1 hour passed still on and no pain.”
