“Emanuals.com is just great for my purposes. It's just what I wanted. It doesn't break the bank and provides me flexibility to switch between the manuals as needed.. An necessary service for any serious do-it-yourselfer.”
“I found a lot more on Emanuals.com than I had anticipated. Compared to other websites, their original manuals are much better. In terms of cost, I preferred the 6-month package since it offers good value. Checking them out is an absolute must for any DIYer.”
“I liked practically everything about the emanuals website, the pricing is cheap, it had all the manuals I was looking and service was fantastic. Emanuals.com is a lifesaver for DIY repairs.”
“The onboarding process was simple, and the website was easy to use. However, they have a vast library, so make sure you are downloading the right manual for your vehicle. If you're unsure, feel free to ask questions, just as I did. Don't hurry at all; other than that, all is excellent. ”
“I'd some issues in accesing the manual but they were fixed quickly by the tech support. The manual was top class covering bumper to bumper of my F150. Satisfied customer.”
“Website says you get 3 days to view pdf docs after signing up and paying the $1 pre-charge fee. Once you've paid you can't view any pdf's until you have paid for a full subscription. Plenty of bad reviews on other review sites and forums. Definitely buyer beware.”
Hey Peter,
Thanks for your feedback. We’re sorry to hear about your frustration, but we’d like to clarify a few things.
Our 3-day free trial gives you view-only access to our vast library of PDF manuals. The $1 pre-charge is a temporary authorization to verify your card and is immediately refunded. You can view any available PDFs during this trial using the bright blue button on the product page, but if you wish to download or access additional file types, such as ZIP or OVA, you will need to upgrade to a full membership, which is outlined in our sign-up process.
We strive to be transparent in all our communications and ensure customers know what’s included in the free trial and what’s accessible with a paid membership. We understand that this may not be what you expected, but we encourage you to review the details presented during sign-up.
If you ever have any questions or need assistance, we’re always here to help. We truly appreciate the chance to serve you.
Customer Experience Team
“I paid for a yearly membership which allows me to download unlimitted manuals. Im a retired heavy duty mechanic and use ref , service and repair manuals all the time.When i have a problem with downloads or opening manuals , their staff is always there to assist in resolving issues with the manuals. Great, promp, friendly and professional staff. Bravo emanuals.com”
“Absolutely the best customer service I've ever had mo matter what yhe business. The attention to detail and quickness of solving my issue still has me smiling. Whi else can say a customer sevice made you smile? I will forever be a customer of emanuals!!! Thanks again to all that hot me out if the situation I created, there was no reason other than being a great company to help me in a time of great need!!! Keep it up everyone!”
Hey Russell,
We understand your frustration, but we want to clarify that our membership plan provides access as long as the membership remains active. This has always been communicated clearly in all our communications, including our cancellation policy. Once a membership is canceled, regardless of the plan, access is immediately revoked as per our terms.
We’re sorry you feel this way, and we do encourage all members to make the most of their plan and cancel right before the renewal date to avoid any inconvenience. If you need further clarification, feel free to reach out to us.
Customer Experience Team
“I purchased a one-month subscription to emanuals.com after reading a number of reviews. I have to admit that they are excellent. Emanuals have been a great help in carrying out my repairs in a cost-effective manner. Without a doubt, I would suggest their services.”
“The signup process was simple and didn't made a hole in the pocket. I was able to use the services instantly. I needed help finding a specific part of the manual, and support was really helpful. They responded quickly and pointed me to exactly what I needed. Highly recommended !!”
“Decently priced, quality repair manuals and great customer service if you got stuck somewhere, no one can beat the emanuals if they keep it going this way. Highly recommended.”
“The interface of the Emanuls's website is straightforward and easy to use. I was able to start using it immediately after subscribing. Fairly priced subscriptions and the ability to use my purchased manuals at anytime from anywhere was the winning point for me. Overall, it's a great tool for DIYers.”
“I was sick of paying for repairs, so I decided to do them myself. After learning about eManuals' three-day free trial, I gave it a try, felt comfortable enough to take on the repairs, and haven't looked back since. Now that I've completed a few jobs successfully, I'm happy with my investment in eManuals services. Recommended if you know the basics.”
“I've been a member of emanuals for months now; their service has truly impressed me. The majority of time, the manuals I needed were immediately available for download. There were a few instances they weren't, in those cases, they asked for some information about the vehicle like make, model and VIN number and delivered them within a day. What more could I want? I heartily endorse them.”
