“Had all the needed references plus some more which helped a lot ! If you are an Professional or an DIY lover, Service from emanuals is just a thing which you need, Saves a lot of time and you have all the info ready even before you sip your coffee. What else do you need ? Off course your work gloves”
“My husband was looking for some info.
I see the site provided info for free with their 3 day free trial.
I went to find the info, was led to a plate where I had to download a manual.
After several attempts on several different applications we were not able to access the info.
I was unable to utilise the info on this site, so I unsubscribed.
Was then charged for it.
I contacted support explaining the issue, that I was unable to view after trying on 2 seperate desk top computers and a laptop, I unsubscribed but they are refusing to refund the money.
Not only are they falsely advertising that 3 days are free (I signed up and unsubscribed within the same day), but I could not access the info anyway!
VERY UNHAPPY.”
Hey Emma,
I understand your frustration, and I’m here to clarify the situation regarding your experience with the free trial and subsequent charge.
Our 3-day free trial offers view-only access to PDF manuals, as clearly stated on the signup page, all our ads, and throughout our site. You have also added the screenshot and highlighted the popups to this review, clearly telling you “VIEW 1 MILLION+ PDF MANUALS”. This means that during the trial, you can view the manuals directly on our platform without the option to download or add them to your account; these features are reserved for paid memberships.
When you opted to download 1997-2005 Toyota Hilux Service & Repair Manual Software which is not a PDF but an OVA software file, which is not available to free trial members, and the page clearly tells you “ONLY AVAILABLE TO FULL MEMBERS ONLY”, our system prompted you to upgrade to a full membership, which provides additional benefits including the ability to download manuals. As outlined in the upgrade notification, choosing to activate a full membership plan immediately ends the free trial and incurs the charge for the selected plan. This information is also detailed in the pop-up window that appears during the upgrade process, which clearly states, “Activating to a full membership plan ends your 3-day free trial and charges the selected membership amount.”
I understand that you were unable to view the manual, and for that, I sincerely apologize for any inconvenience caused. Our support team can ceratinly help with this, and provide alternative download links. However, our records show that the membership services were utilized which, according to our terms, disqualifies the transaction from a refund. Attached to this message is the screenshot of the pop-up your husband received during the upgrade for your reference.
It’s important to note that our service operates on a membership basis where you pay for access to our entire library, not for purchasing individual manuals.
We strive to be transparent in our advertising and provide clear information on our pricing page and FAQs about the free trial. If there’s anything else we can assist with or clarify, please do not hesitate to get back in touch. We value your feedback and are committed to improving our service.
Reading:
https://www.emanuals.com/pricing/
https://help.emanuals.com/en-US/articles/3-day-free-trial-197795
The manual you downloaded: https://www.emanuals.com/1997-2005-toyota-hilux-service-repair-manual-software-1.html
Thanks
Customer Experience Team
“Emanuals makes me feel like a pro, Everything which I don't have any idea of, it just a click away for me. Highly recommended service for shade tree mechanics.”
“When working on an antique piece or something that's out of my league, I always prefer emanuals website to search for references and build a repair plan. It never fails me. Highly recommended. ”
“Informs about a 3 day trial period, but as soon as you are going to look at a manual you have to activate an account, and then they charge you straight away.
They advertise zero waiting time, but with me it said that my manual was pending...it took a long time before a service manual was ready.
I then asked for a refund of the membership as they are charging me before I have access to any manuals. Something they don't let you know in advance! But customer service states they do not refund accounts that are active. A day after I ended my membership, they let me know that the manual is ready, but you don't get access because you don't have an active account, even if you have paid for a whole month, they close access, normal practice is then that you have access to the end of the month you have been charged for. Just trickery.. steer clear!
The date of the experience: October 14, 2024”
Hi Christer,
Thank you for reaching out with your concerns. I’m here to clarify our free trial and membership policies to ensure you have the correct information.
Firstly, our 3-day free trial offers view-only access to PDF manuals directly from the product pages, as explicitly stated on our website and pricing comparison page. An upgrade to a full membership is required to access additional features, such as downloading manuals. This upgrade process includes clear notifications regarding any charges, which begin immediately upon activation, not at the end of the free trial.
Regarding the waiting time you experienced, we aim for zero delays in accessing manuals once a membership is activated. However, in some instances, there may be a brief pending period as the manual becomes ready for use, especially if updates are being applied to ensure you receive the most accurate information.
Our policy clearly states refunds are not provided for active accounts to prevent misuse of our membership benefits. Once a membership is canceled, access to the services discontinues immediately, per the terms agreed upon during signup and as detailed in our terms of service.
We strive for transparency and clarity in all our communications and regret any misunderstanding. If you have further questions or need additional clarification, please feel free to contact us directly.
Thanks,
Customer Experience Team
“I've been using emanuals guides for several weeks now. I feel that before emanuals came into the automobile DIY segment, it was a very expensive and time-consuming process. If a manual falls short of providing critical particulars, one has to run from places to places like forums and chat boards. Now, you can browse through their collection without worrying about paying more. I highly recommend emanual.”
“Great Service! Almost every OEM manual is present in the library (as in my case, whichever I searched for was there), plus it's easy to use the system. In my opinion, it's a perfect resource for rookie mechanics that want to get seriously in the automobile repair arena. Recommended !”
“Have everything I needs, now no more wasting time on forums and searching answers online, emanuals is my go-to-site for references and repair manual. Worth the weight in gold.”
“This service is a must-have for DIYers; it has quality repair guides that I assume only dealers use in their workshops. It presents real-world problems and their practical solutions. Good for anyone who wants to dabble and kickstart their journey in the automobile repair field.”
“The emanuals service is perfect for all types of mechanics, from beginners with little experience to those who just want to try their hands on DIY or experts (but they will not accept this). In my case, I wanted to overhaul and fine tune my Lexus GS300, which is pretty old by today's standards. The Emanuals website had all the needed manuals and diagrams to complete the task without any major dificulty. I'm impressed.”
“Excellent service by Emanuals team for understanding and mastering DIY repairs. It provides good quality OEM literature that helps a lot in understanding the issues and how to fix them. The important point is, one needs to pay attention and go step by step, not jump to conclusions. I sure would recommend it for DIY repairs.”
“I can't praise emanuals enough for this incredible service. Despite being an online service, support staff is also always there if you are stuck or can't find your way through; it has guided me to a solid level of troubleshooting knowledge. Now I'm more confident and don't hesitate to accept complex projects. 10 out of 10.”
“This is a good starting point for someone who is new into the DIY repair field and doesn't know much apart from the basics but is interested and able to follow the instructions.
Off course, you need to put in hard work physically; you have to learn from your mistakes and not repeat them again and again.
I've learned a lot from emanuals , and would definitely recommend it!”
“emanuals is just what I was looking for. I was stuck with a Benz 163 that dates back to the 90's and needed a complete overhaul. Emanuals really helped me here to finish the project seemlessly. A true saviour for me.”
