“I paid them on 20/9. I have not received any updates or any mattress. They don’t respond to emails. No phone number works. They refuse to respond on social media. There is no message centre.”
“I am now convinced this company is a scam. They market their mattresses very well but in a matter of fact they are just awful pieces of foam of very low quality. It offers ZERO support. We have had two sagging mattresses that Emma have replaced twice. We are waiting our third.
I feel like I am in a hole and cannot turn comfortably as the edges are all higher around me. It is so uncomfortable. Do not buy from Emma! I will be happy once this company collapses.”
“Faulty mattress, unbelievable this could have passed any form of quality control. Appalling customer service. Told
Replacement mattress had been sent, never received. Had to contact again, asked for more photos to prove it was faulty! Told I could choose either replacement or refund. They then went ahead and ordered me a replacement when I hadn’t decided what I wanted. Waited 2.5 hrs for call which was supposed to be at an agreed time. Such an inconvenience and poor workmanship.”
