“Not a dreadful experience but like one of the other reviewers a bit fed up that items marked in stock weren’t and I had to chase to discover why my order hadn’t arrived, i would have been much happier to receive items that were in stock with an explanation about the out of stock one instead of them waiting till I contacted them again, leaving it up to me to do any follow up twice.
Having said that what I did receive was good and nice quality and the staff very helpful although there was a very long delay understandable at the present time but no excuse for lack of info.”
“I have use the site a few times, lately however the company have had misleading stock counts intent on drawing you into purchasing, only to be notified there is no stock and that the order will be delayed, for about 2 months...
Where most sites will let you know the stock of the items, EM does not worry about the integrity of its company, a lying face that draws you in with an extensive range, unique to EM, where other companies do not have the same calibre of dyes.
Beneath the golden range and wonderful items, is a lazy creature that must not have counted the stock, and the paying customer is only notified once the order has been made, how convenient!
Now the combo is where the staff have very limited time on the desk to reply to emails, good luck if you get a reply within 10 days, where I ordered some fabric dye on 5/05/20 I am still liasing, albeit with what can only resemble a brick wall, until 11/06/20/ all because of misinformed stocks to draw customers in.
Sort it out, customers projects should not be at peril because of the companies mistakes!”
