“I placed an order during the companies January sale. I allowed more than 2 weeks for my order as I know it is a busy time with extended delivery times. I emailed asking if the goods were in stock and when I can expect despatch. I received a response saying the goods were out of stock and the order will not be fulfilled. I was told they will now raise a refund but have not received it yet I love the fabrics this company sells but this is the third time I have ordered goods and not received them. My main problem is the lack of communication. I have had to follow up each time and only then a refund raised. Unfortunately I will not be ordering from them again.”
“Absolutely terrible customer service. I’ve never spoken to anyone as rude and awful as ‘Christine’ in my entire life.
All items out of stock, don’t waste your time and money. They love taking peoples money, shame they don’t like fulfilling orders...”
“Second time shopping at Empress mills. Both times ended in disaster, they don't keep correct stock of items so fabrics are unavailable even when ordered. They do not dispatch on time, I had to contact them multiple times before they sent my order and to organise a refund for the unavailable products. Avoid, unless you have time to chase them up so they do they their job.”
