“I am utterly disappointed with the service provided by Enact. From start to finish, the experience has been plagued by an almost complete lack of communication. Despite assurances and promises of prompt action, our very simple conveyancing issue has been unnecessarily delayed for weeks.
Even the solicitors from both sides have acknowledged that the matter should have been resolved long ago, yet Enact continues to stall without providing any valid explanation or updates. This incompetence and disregard for client timelines are unacceptable, and I would not recommend their services to anyone seeking a smooth and timely conveyance process.
Steer clear if you value efficiency and professionalism in your legal dealings.”
“Have been waiting for them to complete for 2 months now. We have been waiting patiently for a long time. We was given a completion in Dec by our solicitor didn't happen. Again in January was given a completion date, didn't happen. After investigating it seems that Enact are working for a lender at the bottom of our chain and holding the whole process up. We originally accepted an offer on our house in August 24. 5 properties in the chain. We are still waiting for completion Feb 25 due to Enacts incompetence.”
“My solicitor is still trying to get a completion..I have a mortgage which is being ported..everyone else is ready to go and were hoping to complete on the 6th of this month and I don’t understand why we are not ready
I’m recently widowed and it’s just adding to my grief”
“Very slow inexperienced staff. They use trainees for the bulk of the work who don't know what they are doing. You then have to wait in turn for a qualified person to sign off everything which slows down the whole conveyencing process.”
“AWFUL COMPANY. Slow, difficult and will ultimately cost you money. Forced to use as part of a remortgage with Santander with plenty of time before our existing mortgage ran out. Due to Enact using a third party search agent, the searches were not returned in time and so completion was dragged out costing us thousands in variable rate interest. Against our Solicitors advice, they also insisted on additional insurance policies be put in place against our property before the remortgage could happen, which they also added an over inflated administration charge onto. And then following a formal complaint, they just brushed it all off saying they were not at fault, without actually giving any evidence as to why they were not at fault. STAY WELL AWAY FROM THIS COMPANY AS THEY JUST WILL COST YOU MORE MONEY”
“ABSOLUTELY SHOCKING EXPERIENCE. They have held our passports for over 1 month!!!!!! Been fobbed off on EVERY call, no call backs from 'superiors'. Nothing followed up or written down on notes properly. LUCKILY we screenshot everything for proof. From start to finish they messed up our mortgage from listing it to the WRONG department to sending over and over again paperwork to fill out.
AWFUL DO NOT USE. AND DONT THINK YOULL GET A MORTGAGE quick out of these guys even with how HARD it is to get a mortgage these days.”
“My solicitor needs to speak direct to Enact to confirm porting of mortgage but can't get through direct to a solicitor at ENACT and not replying to e mails and switchboard telephone system inept seems we are in a position no of our buyer pulling out of the sale due to lack of communication between Nationwide, ENACT and confirmation from Enact, three months have passed since mortgage port was agreed by Nationwide”
“They have caused our chain to wait on them for three weeks now... Everyone else is ready to exchange. They do not respond for days on end and when they do it’s with another (seemingly unnecessary) hoop to jump through. Agree with review that said to avoid st all costs.”
“Absolute useless.
Cancelled app for no reason then had to reopen and complete paperwork again!
Then claim they are waiting for mortgage company to respond to them but was sent response and chaser a month ago!!
No one knows what they’re doing and can’t ever speak to anyone, just the help desk who will pass on a message.
Avoid at all costs!”
“A conglomerate of cowboys that need to be avoided at any costs; Sort by bad reviews first here and other sites and you will see countless experiences like ours: inept service, countless emails and calls, lost documents that all lead up to our redemption figures being lost and mortgages going into SVR and costing you money out of pocket.
This company needs to be reported on a more formal level, which we will now be pursuing.
Avoid at all costs.”
“It was so easy and simple, The online checker was so easy i could see me progress every step of the way. Any documents that had to be sent was easy and im not the best with technology. It did not take as long as i thought it would. would recommend to any one.”
“They completely wasted our time, took days sometimes weeks to respond to communication, massively delayed the process and lost us a potential buyer. All the other reviews speak for themselves, someone please close this junk outfit down for the sake of others”
“Enact conveyancing have been simply incompetent dealing with my re-mortgage. Badly trained staff sending incorrect information throughout the process and providing little communication (and poor communication when it does occur). I would stay clear in future!”
“My re-mortgage was delayed and nobody contacted me or dealt with it until I called them and asked if the completion is happening - only then they started to check and it occurred some things needed to be done to proceed. I needed to the the follow ups on that. It was the last day before the planned date of completion....I wrote that I ll be placing written complaint why nobody was contacting me before. Once I stated I ll raise the written complaint they started calling me several times and trying to push to deal with all via phone. It was not good experience to me.
As I wrote the complaint they answered that they did all according to the process and acknowledged my complaint. They didn't refer in their answer to my questions: why they started to work on my case only after my call and why they were bothering me several times via phone to solve the complaint once I told clearly I want to raise written complaint. Overall- very unpleasant cooperation. My impression is they are overloaded with work and not capable to deliver good service. I have the feeling that I did a peace of work for them but they took the money that....this is poor service”
“If you have a bog standard remortgage then maybe it’s worth taking the risk with enact as that part of dealing with them was okay-ish.
However if you are doing anything else porting a mortgage/ transfer of equity or god forbid purchasing a property with enact I would advise against it. I have had to liaise with land registry myself due to their negligence, turns out enact sent through an empty letter twice which meant I am still waiting to complete on another property, bear in mind at this point numerous phone calls had been made to enact who all along blamed land registry for the delay.
Avoid if you can !”
“Avoid at all costs. Been waiting for over 2 weeks for a cheque to be sent which I’m owed from enact. I have called 7 times with limited customer service. Sales team have no queue on phone line yet remortgage do not answer which is telling.”
