“Had some pins made, the artist who created a digital version of my work was incredibly rude and was very unhelpful. Ended up insulting me when I asked about changing the colours she gave me which looked nothing like the original.”
“Avoid avoid avoid!!! They do not keep you updated through the process or send any photos to show you what your pin looks like / make any changes. For the price that they charge I have never ever dealt with a manufacturer that does this. When the pins arrived they were nothing like the proof and they suggested it was down to my artwork and that they did not ‘have’ to send pictures of the pins whilst in production.
They are also all really low in quality, they are thin and break easily. Again, something I have never had with pin manufacturers before. I will be avoiding these in the future and I urge everybody else to do the same! They are very very quick to take your money but when it comes to a refund or being unhappy it’s our fault.
The lack of communication, lack of photos, and the difference in quality of the pin that I recieved is astounding. I am now at a loss of almost £400.00 because of their incompetence and this has reflected really bad on my business.”
“I ordered some metal pins and the whole batch have oxidised after half a year of sitting in the original box inside the sealed plastic bag packaging. Their first response is to be defensive and hasn't helped me resolve the problem. I'm now stuck with oxidised pins and loss of £180.
“Good quality but horrible communication. The staff in charge of the orders don't seem to know English. It is therefore difficult to have an understandable conversation as soon as there is a problem.
If you don't push them regularly, your order is forgotten and nothing happens. In case of concerns, the deadlines are extended by several months of reminders and requests for news.”
“Very disappointed with the quality of the badges the Enamel Pin Factory produced for us. The badges don’t match the proof and are such poor quality they will be going straight in the bin. We have struggled to talk to a member of their staff with our complaint and to date have only received an email stating they won’t be doing anything to rectify the situation unless we place another order. We have placed another order with a UK firm and are now paying a high premium so we can have our badges ready in time for our corporate event. I would suggest to avoid completely!”