END. have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their delivery, returns process and refunds.
“
End has enormous product offers. Very trendy and good price. Very low key. Not much marketing.
”
- Anonymous
“
I took a punt & placed an order for 2 pairs of Adidas sneakers.
Not only genuine item at a great price shipping & ARRIVAL was amazingly quick to Australia. Will definitely order again and HIGHLY RECOMMEND END as a Seller.
”
- Darlene
“
Two items were full price and came perfectly fine, tags and all, 2 day fedex shipping.
”
- Anonymous
“
99 is expensive as a standard delivery anyway so I wont be ordering from them again.
”
- Anonymous
“
And when it past the delivery due date I emailed them they never replied.
”
- Anonymous
“
I ordered a pair of boat shoe and had conformation of delivery date.
”
- Azad Khodabaccus
“
No refund in 3+ weeks, paid for a trackable service like they suggested and it was delivered and signed. Nothing since! Emailed over 10 times and have received the same automated email about returns everytime. No answer on customer service line either. Absolute joke! £300!
”
- Anya
“
I was told that the order I placed, for my brothers Christmas present, had gone out of stock and that I was to "keep an eye on the website in case someone returns the item which I am after".
”
- Anonymous
“
Last two orders were cancelled by customer service for no reason. The one before that took 4 weeks to ship. They never respond to emails either. One time a sock came with a hole in it and returns would be overseas at my expense.
”
- Anonymous
“
Terrible company and terrible experience.. Very slow communication. No refund in 3+ weeks and no communication about it!
”
- Elena
“
First time I bought item. My order has been cancelled. You can’t reach them , nobody respond to my email. No email saying, sorry your order has been cancelled we refund you the money. Very bad . Will not recommend to shop with End clothing.
”
- Nina
“
When asked where the rest of the 11 figures were? It took them weeks to get a hold of someone to ask for a refund.
”
- EF
“
Customer service lacks urgency and efficiency.
”
- AV
“
When the tracking showed the return was delivered back to them, they refused to reimburse me back for the return telling me "can you wait another 24 to 48 hours?" Their customer service is a joke.
”
- EF
“
No refund in 3+ weeks, paid for a trackable service like they suggested and it was delivered and signed. Nothing since! Emailed over 10 times and have received the same automated email about returns everytime. No answer on customer service line either. Absolute joke! £300!
”
- Anya
