England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.52

3.5 Rating 832 Reviews

61 %

of reviewers recommend England Store

Company Reviews

Questions

Metrics

3.5

Based on 832 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only got 2 our of 5 ordered items, how can that be? Why does the online stock not match the real one? Even worse: I didn't get any refund yet although I was asked about it for at least two of the missing items before shipping.”

Helpful Report

Posted 6 years ago

Thank you for taking your time to review. We are sorry you did not receive all the items. We try to get further stock where possible and unfortunately on this occasion we were unable to do so. Please contact us if we can help further. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 6 years ago

“I ordered the Euro 96 home shirt at £30 thinking I had a bargain, the next day I walked into my local sports direct store and saw the exact same shirt for £15! I felt completely and utterly ripped off.”

Helpful Report

Posted 6 years ago

Thank you for taking your time to review. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 6 years ago

“I ordered items and i was sent the wrong size. Ive messaged them and no ones bothered to respond! The person who packed it marked correct items posted but i have pictures to prove them wrong. Where are the 2 xl sizes?”

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Posted 6 years ago

“Order out of stock after only 2 hours of Black Friday sales”

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Posted 6 years ago

“My order was placed and arrived in june 2016, and I just got the shipping tracking last week, and this survey today.”

Helpful Report

Posted 6 years ago

“I wanted a full England goal keeper kit with shirt shorts gloves and socks I could only get the shirt in age 10 junior Couldn't add his name on that either I've had to go round numerous shops picking up one from each The main England shop should be the one stop shop to go to”

Helpful Report

Posted 6 years ago

“I found it very disappointing that i ordered a top for St. George's day,although I paid extra for next day delivery it armed the day after St. George's day.when I asked for the extra delivery costs back,I was told it was next working day.that is ok but when I ordered on the Thursday the website was covered in promotions selling goods for St. George's day. So very disappointed with the device showing false promotion and not getting delivery costs back.steve hopwood fan no 55345559”

Helpful Report

Posted 7 years ago

“Item was not delivered on time. Item was already being sold at JD sports for a much cheaper price and with free delivery by the time mine arrived”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your feedback. I am sorry to hear you are disappointed. We work hard to provide excellent customer service, we are disappointed we haven’t been able live up to this. Please accept our apologies for any inconvenience this has caused you, Kind regards, Chloé

Posted 7 years ago

“Size guide on website is wrong Medium shows 9-10 year old 6-7 got delivered 9 year old son wasn't happy”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your feedback. I am sorry to hear you are disappointed. our size guide was available to see under the Product details, this showed the Kit in years. The medium on the size guide if for Youths only. However we have now corrected this issue to make it easier for our customers to shop. Please accept our apologies for any inconvenience this has caused you, Kind regards, Chloé

Posted 7 years ago

“Assuming you use YODEL to deliver your product, I am still awaiting the goods and unable to track the current status. If not, then I feel that by now, your order should be with me.”

Helpful Report

Posted 7 years ago

“Took way too long and I still haven't receive the whole order. A track suit is missing from the pack.”

Helpful Report

Posted 7 years ago

“After waiting 3 weeks for delivery, one of the items was out of stock and the other items were dispatched at the same time. Which means on me child now has an England hoodie and the other doesn't.”

Helpful Report

Posted 7 years ago

“This is the second time I've attempted to order from them.and an item wasn't in stock. They have no control oe idea about their inventory”

Helpful Report

Posted 7 years ago

“the wrong sized item was sent in error and I had then to pay for postage to return before I got the correct size, which I am still awaiting refund!”

Helpful Report

Posted 7 years ago

“Ordered two England training tops for two grandsons' Xmas presents and only when I checked on my order was I informed not only was one out of stock but Nike weren't sending any more! Dreadful customer service. Thank goodness the FAI could do better for our bi-nationality family.”

Helpful Report

Posted 7 years ago

“From Ordering to actual Dispatch of my order took a week. I think this is too long in modern times when other sporting delivery companies dispatch either the same day or the day after.”

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Posted 7 years ago

“I have not received my order over 2 weeks later after ordering it?”

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Posted 7 years ago

“Ordered 2 different items in 3 sizes each which said in stock but then to be informed 1 item in 3 sizes not avaliable. Why say in stock when not.”

Helpful Report

Posted 7 years ago

“Order was placed on 06/04/16 hoping for it to arrive in time for my sons birthday on 22/04/16 when I ordered all items was showing as 'in stock' I phoned up customer services on the 18/04/16 to chase my items up to be told they was awaiting one item from Nike to be delivered to their warehouse on that day and they would be sent out 1st class and should recieve them next day this went on for the rest of the week I was promised call backs which I never got on the day of my sons birthday I received an email saying all items had been sent to me and would recieve them next day I waited in all day yet again nothing arrived I phoned back up on the Monday 3 days after my sons birthday to be told no items was sent out as they was still waiting for 1 item from Nike I requested the items that was in stock to be sent out to me and a refund on the item they was waiting on from Nike In which I received full refund and next day delivery on the other 2 items.”

Helpful Report

Posted 8 years ago

“Why one earth, with the amount I paid for the products, do I need to pay to return the goods? There are no shops near where I live, I think it's greedy on behalf of the England store.”

Helpful Report

Posted 8 years ago

England Store is rated 3.5 based on 832 reviews