Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

England Store Reviews

3.5 Rating 832 Reviews

61 %

of reviewers recommend England Store

Company Reviews

3.5

Based on 832 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

Write Your review

Tell us how England Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im 200 pounds athletic build and the arms are super super tight. I know this is the player version but there is no need for the arms to be this fitted to the point it almost cuts off circulation. Im not overweight at all nor weight lift. have to wear a tshirt underneath as the fabric is so thin you can literally see every hair on your chest. its almost see through. again I know its the on field shirt but what happened to kits like the original nike one? just disappointed once again. don't have time before the world cup to send it back to try the fan version out. don't have a shirt to wear now.”

Posted 5 years ago

“My order got lost and the communication in general from the England store is basically none existant. I placed a second order which your information states should be with me in 5 working days that 5 working days has been and gone I ring your customer services to be told it’s been delayed but there was no communication of this until I rang you, had I known that I would have sourced a shirt locally so I had it ready for the first game of the World Cup now I can’t and for the money it costs this is not good enough. The communication side of your business needs a real good overhaul.”

Posted 5 years ago

“Sent out wrong size sweatshirt and had to pay delivery to send back when totally your mistake, also I paid for fast delivery to receive wrong sweatshirt. Rating could go higher depending how long it takes to send out correct garment.”

Posted 5 years ago

“It’s pathetic that, between the FA and Nike, there wasn’t enough shirts etc. available and we need to wait 6 weeks. Also the sizing for kids clothes is a JOKE. Why isn’t the centimeter size given on the website? This is especially dumb as the CM size is printed inside the shirt etc. For my kids, I will not order from the website again!!!”

Posted 5 years ago

“Subjective view - placed an order for delivery well in advance of my Son's Birthday (full England kit with a first team players name on the shirt). The socks were on back order. To cut a long story short, only received the shirt and shorts after cancelling the socks and getting a free next day delivery on his Birthday some 3 weeks after the initial order was placed. I ended up ordering the socks separately from Kitbag, which came within 2 days. We needed to ask for the free next day delivery, not offered. When ordering, what in my opinion, is a standard shirt (didn't want specialist printing) we shouldn't have been told that printing could cause further delays. Also, and sorry to mention this, implying the supplier, in this case Nike, are the cause of the delays is not the customers concern. you were no more expensive than anywhere else, I wanted to be sure to get official kit and the best quality, however I would probably be reluctant to use you again. On the plus side though: when receiving emails and calling up, it did feel a bit more of a personal service than some large chains; the kit DID arrive on his Birthday and he loves it. Please take this as constructive criticism - I just feel that the service wasn't quite as good as if I'd gone elsewhere to buy the kit.”

Posted 5 years ago

Thank you for your feedback. Please be advised that we operate the online store on behalf of the FA, therefore we do not have control of the listed prices that are stated on our website apologise. Please accept our apologies for the delay in your order. We can see from our records we did provide updates regarding your pre-order items. We rely on our supplier for replenishment of products, unfortunately on this occasion this has taken longer than anticipated. I’m sorry that this initially didn’t work for you however we can see that it has now been resolved. Kind regards, The England Store

Posted 5 years ago

“Delivery was stated to to around 5 working days, however it took over a week to receive it.”

Posted 6 years ago

Thank you for taking the time to review. Please accept our apologies that the delivery of your parcel was delayed, however we are happy to hear this has now been successfully delivered. Please be advised we rely on third party couriers to deliver our parcels and have taken your feedback on board to improve our service going forward. Kind regards, The England Store

Posted 5 years ago

“Ordering is overly complicated and receipt is confusing. Tracking doesn’t work. Prices are too high.”

Posted 6 years ago

Thank you for your feedback. We are sorry to hear you had difficulty with you order. We can see form our records your order has been now been delivered. Please contact us if by email if this is not the case. We always appreciate feedback and have taken it on board. Kind Regards England Store.

Posted 6 years ago

“I purchesed a polo shirt according to the size description on the site, but the product did not match the measures in real life (despite the tag being correct). I'm not stuck with a shirt that is too big for me, although I bought it according to my exact measures.”

Posted 6 years ago

Thank you for taking the time to review and give us feedback. We are sorry to hear the polo shirt does not fit. We would be happy to exchange this item. Please contact us do hesitate to contact us using customerservices@englandstore.com. Kind regards, The England Store.

Posted 6 years ago

“The item was damaged and took very long to deliver”

Posted 6 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with the item. We have looked into this and were able to send a replacement. Please do not hesitate to contact us with further queries. Kind regards, The England Store

Posted 6 years ago

“Dirty around the collar. Looks used. Have to keep it as can’t find another. Will need a wash before wrapped as a Xmas present otherwise would have returned it”

Posted 6 years ago

Thank you for taking the time to review and give us feedback. We are sorry to hear you are unhappy with the product please contact us on customerservices@englandstore.com we will be able to look into this and advise further. Kind regards, The England Store

Posted 6 years ago

“Took to long to send items out. I had to chase my order up before they sent it out. Especially after paying a premium postage price.”

Posted 6 years ago

Thank you for taking your time to review. We are sorry you did not receive all the items. We try to get further stock where possible and unfortunately on this occasion we were unable to do so. I’m sorry that this initially didn’t work for you however we can see that it has now been resolved. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 6 years ago

“Ordered clothes in do size and no way are they x large. The t shirt actually fits my 9 year old granddaughter. No point sending them back as it just costs more money. So disappointed”

Posted 6 years ago

We are sorry to hear you are disappointed with the sizing of the T-shirts. We always appreciate feedback and have taken it on board. Please can you contact us using customerservices@englandstore.com we would be happy to look into this.

Posted 6 years ago

“Hello I feel disappointed that I could not make an additional order on a cap when I ordered my new shirt last week. It will be expensive shipping costs if I have to make another order”

Posted 6 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. I’m sorry that this initially didn’t work for you however we can see that it has now been resolved. Kind regards, The England Store

Posted 6 years ago

“I ordered 2 items in time for the women's euro, however after 4 weeks I had not received any confirmation about shipping let alone my order, so I emailed customer services for them to get back to me bearing in mind this is 4 weeks after placing the order they email back to inform me they don't have the product and a refund has been organised, if I hadn't emailed to check up on my order I most likely will be still waiting for notification now.”

Posted 6 years ago

“I ordered 2 shirts to fit a size 18 when the shirts arrived, XL they would fit! Extremely small would fit 12-14 I need a 20!,”

Posted 6 years ago

“THE ACTUAL T SHIRT WAS LOVELY, BUT THE SIZING WAS VERY POOR. THEY WERE TOO SMALL TO THEIR SIZE AND MUCH TOO SHORT. SUCH A DISAPPOINTMENT!!”

Posted 6 years ago

“discount not applied and not delivered next day when paid for.”

Posted 6 years ago

Thank you for your feedback. We are sorry that there were troubles regarding the discount however I can see from our order records that everything has been sorted. Please contact us if by email if this is not the case. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 6 years ago

“I paid next day delivery and it didn't arrive. I was told an attempt was made but I had no evidence to suggest anyone had tried and I had stayed in all day. And the 10% supporter's discount was not been applied.”

Posted 6 years ago

Thank you for your feedback. We are sorry to hear you have had problems with you order. Please contact us if we can help further. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 6 years ago

“...where do I start? I ordered a personalised shirt but they sent an un-personalised one hence I decided to go elsewhere because the shirt was a gift for someone who was leaving the country imminently (so I couldn't wait). They rectified the error by sending the correct shirt, which I didn't need anymore but refused to refund me on both shirts (i.e. the personalised and un-personalised) - they insisted they would only refund on the un-personalised shirt as per their policy but did not take into consideration that the initial mistake was theirs. However a meagre 10% discount was offered.”

Posted 6 years ago

“Looked on line, delivery said 5-7 days. Ordered for a birthday present to be personalised. Wasn't contacted for 6 days and then that was to confirm the personalisation I requested. Item then wasn't received until almost 2 weeks after I ordered!”

Posted 6 years ago

We are extremely sorry for the delay when delivering your shirt. This was due to a delay with the supplier. We are however happy to heard that you finally received your shirt. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 6 years ago

«
1
2
3
»

England Store is rated 3.5 based on 832 reviews