England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.52

3.5 Rating 832 Reviews

61 %

of reviewers recommend England Store

Company Reviews

Questions

Metrics

3.5

Based on 832 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting a refund , credit card will be contacted re fraudulent transaction.”

Helpful Report

Posted 2 years ago

“Avoid at all costs, will not refund the full amount and charge postage to return items too - a complete sham”

Helpful Report

Posted 2 years ago

“Horrendous customer service! Told it would take 3 days for delivery, ended up being 15 days! Called six times and no one can provide any updates! Told would get printing cost refunded then they refused to honour! Avoid at all costs!!!!”

Helpful Report

Posted 2 years ago

“HORRENDOUS FRAUD COMPANY!! Avoid!! I wish I listened to the reviews. I tried to contact them there was no number no email but you could “chat”. It was automated and there was never an advisor. Paid next day delivery months later items never arrived. Had to contact Amex for a refund then funnily enough I got an email saying how they had cancelled my order. Only because Amex got involved and got the money back. Better ordering off sports direct or something like that. I can’t believe England have this company as a partner! Terrible!”

Helpful Report

Posted 2 years ago

“Just an update for anyone still waiting for a shirt (personalised or away). I have finally been told today that no stock is expected anytime soon and have been advised to cancel my order. This is despite me being told around 10 times over the past 3 weeks my order was being processed and i was even told on Monday my shirt was with the personalisation team and was promised it would be with me by yesterday. It was only when i rang up today wanting to know why i was lied too that a manager told me i had been lied too throughout the process and my shirt is not in stock and was never with the personalisation team. Without doubt the worst customer experience i have ever had. Very stressful and upsetting considering this is the Official England Store which meant I and many other fans saw this as the most trustworthy and reliable place to order our England merchandise for a major tournament.”

Helpful Report

Posted 2 years ago

“Absolute joke of a company, still not received my order placed on 10th June for 2 England tops, which stated on your website “in stock”! I have emailed you 3 times, no response, called four times, no one can give me a straight answer to when I will receive my order, I have to email to get a manger to speak to me! But you don’t answer emails! Never will I use you again, refund me back!”

Helpful Report

Posted 2 years ago

“They've sold me a defective shirt!”

Helpful Report

Posted 2 years ago

“Said my shirt would arrive in 3-6 working days. It took over two weeks which made it pointless as I needed it for an event. When I go to return the item, not only do they not refund my shipping, but they charge me DOUBLE shipping costs to return it. I've ended up paying 30% of the cost of the item because they can't live up to their delivery promises. Do not use.”

Helpful Report

Posted 2 years ago

“Avoid at all costs. Making it near impossible to send an item back.”

Helpful Report

Posted 2 years ago

“Ordered a personalised shirt 20+ days ago expecting a delivery within 6 days at least. Benefit of the doubt i waited 14 and have had no update. Getting in touch with the england store customer service is non existent. No tracking, no information, no updates. Very poor service.”

Helpful Report

Posted 2 years ago

“Shambolic. Paid £6.99 for next day delivery and 12 days later, still haven't received my order”

Helpful Report

Posted 2 years ago

“Stay well clear of this company. Like many other ordered an England shirt and although states 3-5 working days have heard nothing weeks after ordering! Shambles of a company.”

Helpful Report

Posted 2 years ago

“Ordered England Kit on 7/6/21 with 3-5 business days for delivery. Started ringing on 15/6 to ask when order would be dispatched. Every time I spoke to someone, I was told something different. Order was never updated on line. Thank goodness I paid via PayPal as started a dispute on 20/6 and received full refund from Paypal on 26/6 as company hadn’t responded. Avoid at all costs!!!”

Helpful Report

Posted 2 years ago

“The same as everyone else, order an England Top and still waiting. The tracking number they gave me doesn’t even work.”

Helpful Report

Posted 2 years ago

“Wow England store shame on you, please please please stay well clear of this website not only it is a poor service but customer service response it’s absolutely shocking, been waiting for weeks for a shirt absolute disgrace charged over £80 for a shirt and my son is still weighing while shame on you,”

Helpful Report

Posted 2 years ago

“Ordered 2 shirts on 3 june still not received, i have emailed 3 times and called them but NOTHING! I have no option to cancel the order either NOT HAPPY!”

Helpful Report

Posted 2 years ago

“Absolute scam, have been waiting for an order or at least some information on the order since April (it’s now almost july). No responses at all on email, or their chat function on the website. They were quick to take payment but have not shipped anything for 2 months.”

Helpful Report

Posted 2 years ago

“As the rest, ordered thinking it would arrive in good time for son’s Birthday. Avoided kitbag.com as knew they had such a bad reputation, order from england store and notice Kitbag.com on statement. Nothing, no contact, useless, rubbish. GO TO A SHOP DO NOT USE THIS ENGLAND STORE or KITBAG. Purchase does not arrive, if I could find the office I would be there along with hundreds more to vent anger.”

Helpful Report

Posted 2 years ago

“Only giving one star because I can’t give zero. Item arrived faulty, told I couldn’t return it as I didn’t have the tags. Unhelpful and disinterested staff. Eventually told them I had a right under the Consumer Act 2015 to return my items within 30 days, regardless of tags…still waiting for a refund. Never again, absolutely awful!”

Helpful Report

Posted 2 years ago

“Worst experience ever. Products are not good, poor quality, very long period of return. I returned items in April but still I didn't get my refund as today June 22nd. Can't connect with customer service. Doesn't reply to my emails, impossible to connect with Chat agent, and through phone. Shame on you.”

Helpful Report

Posted 2 years ago

England Store is rated 3.5 based on 832 reviews