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England Store Reviews

3.5 Rating 832 Reviews

61 %

of reviewers recommend England Store

Company Reviews

3.5

Based on 832 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another awful experience (the same as many many here) - ordered the item, still waiting for it to appear, extremely difficult to get any information from the company. I called their customer service line 5 times - the first time I was hung up on as soon as I asked about my outstanding order, the next time I was put on hold and then hung up on, the next two times I was told their computers system was down while the last occasion the person i spoke to was actually quite apologetic. He said that my order was still in the warehouse (he didn't know why) but was sorry. I asked to escalate it and make an official complaint - apparently their managers/escalation points are in a different building and only reply to emails. This company is a shambles and you shouldn't place an order with them.”

Posted 2 years ago

“I can’t believe the FA have associated themselves with this company. Clearly selling items that they don’t have in stock. No customer service department to call and virtual assistant was all that was available to help. Paid £6.95 for next day delivery but no delivery came. Avoid at all costs”

Posted 2 years ago

“Absolutely furious!! Ordered a England shirt for my son on 8th June with it saying dispatch 3 days….personalised with players name and badges…21st June still NOTHING! I have emailed 3 times and each time they apologise and say unable to refund as it’s been picked for dispatch but still nothing, no dispatch confirmed and unable to track. I have demanded a refund and will be going to sports direct…the tournament will be done by the time it arrives. Absolute con!!! Official England store?? I don’t think so!”

Posted 2 years ago

“Ordered 2 weeks ago england will be out the tournament by the time it arrives!!”

Posted 2 years ago

“DO NOT ORDER WITH THIS STORE !!!!! England away shirt ( personalized with UEAFA badge + Respect PATCH ) ordered & paid for on 01/06/21. 4 weeks of nothing, trying to contact the customer services by email & phone to find out why it had not been deliverd. Finally it arrived on 21/06/21. Wrong size and without the badge & patch. I have contacted them to return the shirt, demanding a full refund.”

Posted 2 years ago

“I ordered 2 kids England kits with printing on 2 June, and got a delivery date of 9 June. It went passed the delivery date and was showing as still in progress. After a frustrating search for contact details I found an email address, pointless because they don’t respond, live chat - automated and useless, and finally a phone number. I was told the kits were picked, labelled and ready to send that evening - that was Friday 11 June. I then got in touch via Facebook, there was some help, but conflicting info ‘the kit is labelled but I can’t give you a delivery date because we have stock issues’. How can it be ready to ship if something isn’t in stock? Turns out one kit is ready, the other isn’t. I tried to cancel, but told I can’t because one of the kits is labelled. Then agreed to cancel the kit that isn’t labelled and proceed with the labelled kit. That was on Wednesday 16 June, and still no despatch. If you have something at your site you should let me cancel it and get a full refund, I’m just going to send it back anyway as I’ve now got the kits via Sportsdirect! By the way I ordered from Sportsdirect on Wednesday 16 June, got the kit Thursday 17 June and had them printed at a local shop the same day! Don’t waste your time or money with englandstore.com!”

Posted 2 years ago

“Just like football, this shirt ain’t coming home anytime soon.”

Posted 2 years ago

“Paid for an England Kit over a week ok as a present, hasn't arrived with Two of the England matches gone and reading all the other reviews looking unlikely to arrive before the Euros are over utter disgrace.”

Posted 2 years ago

“Taken 3 weeks for my order to arrive. Pointless, just buy a shirt at the shop”

Posted 2 years ago

“disgusting service, delivery is a joke, no way to contact these con artists, 85 pound just to go to the shop and buy another so i can actually wear it for the euros.”

Posted 2 years ago

“Absolute shambles of a company, big tournament coming up, saying they're busy so the shirt will take over 2 weeks? I get it being a busy period and you won't get a printed shirt right away but its a joke, there's also no customer service to talk to. The tournament was coming up for a very long time, surely you should prepare more for the amount of orders you'd get? Running out of letters to print is absolutely embarrassing for the official England Store. Will never use again.”

Posted 2 years ago

“How do you contact these people? DO NOT ORDER FROM THEM”

Posted 2 years ago

“Shirt ordered on June 4th, due June 14th, it's now the 17th and still showing as processing, not even shipped yet. Absolutely disgraceful.”

Posted 2 years ago

“Taken my money and failed to deliver my england shirt on time :( Would usually go with jd sports or nike but england store was the only one doing numbering and lettering on the shirts. No shirt for the euros… ordered well before the tournament!”

Posted 2 years ago

“Such awful service from this company, ordered an England shirt, paid £8 delivery and after a week it’s still not here, the Euros will be over before this shirt arrives. Can get through on phone, online chat is useless and no response, emails go unanswered! This is shocking service, how they charge £8 delivery for one shirt is disgusting. I’m surprised the FA allow this to go on, and how this has not made more news is surprising to me. Wish I had looked at reviews before ordering. A week later, no shirt and no idea when or if it will arrive, delivery should have been Monday 15th which was bad enough. Avoid at all costs, go to JD or Sports Direct!”

Posted 2 years ago

“Awful ordered1” days ago and now says won’t be delivered fir over a month joke or a shop”

Posted 2 years ago

“Hopeless, Ordered a Medium stadium shirt GREALISH 7 with the respect and euro badge on the 6th June was sent confirmation that delivery was expected on the 14th. At ordering there was nothing about things being a pre pre-order item or any stock issues. Today (after emailing and complaining) I have an email saying due to Covid and shipping issues there are problems with Player Names and the euro & respect badges, & the shirts will be sent out blank. Ruined my sons birthday, How do you put stuff for sale when you don't have the stock to fulfil ? Covid isn't new it is very poor organisation, until stock is available you don't put it up for sale unless you tell the customer at ordering that there will be a wait for stock. It is simple, have a thousand shirts in stock with enough lettering, euro & respect badges to cover and as the stock depletes the system should take it off. That's how it works at my warehouse anyway with products we sell. Absolutely shocking never using these clowns again.”

Posted 2 years ago

“Very poor service. been waiting 3 days for them to cancel my order.”

Posted 2 years ago

“I would give zero. Ordered an 'in stock' item that would be dispatched in '1-3' working days. 8 days after ordering I call to see what has happened to my order only to be told that there has been a delay due to there being no letter 'h's available until later this week. So the item I ordered wasn't 'in stock' as advertised. And I had to call to get this update. Useless service, terrible communication, and falsely advertised items as in stock and to be dispatched within 1-3 working days. I would recommend going elsewhere.”

Posted 2 years ago

“Absolute joke No one to contact, phone number sends you in an automated circle with no helpful information shirt ordered on June 4th, ETA June 14th, it's now the 15th and still showing as processing”

Posted 2 years ago

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England Store is rated 3.5 based on 832 reviews