EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,216 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Installer was very polite and very tidy even after having to install another unit as I think I ordered a tethered one by mistake good job done very happy with finished works. Thankyou”

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Posted 4 years ago

“I haven’t got my EV yet, few more weeks to wait. However, very happy with the installation via LCS and Octopus. Good attention to detail in all respects by the installer who checked we were happy with location. Wires neatly placed and fuse put into meter box, checked app working before leaving. The app sadly does not allow multiple cars to show on it, which doesn’t please husband for when he gets his EV, but hopefully that we come from an upgrade.”

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Posted 4 years ago

“the whole process was very easy and straightforward. The only thing that could be improved would be to know exactly what needed to be installed as the RCD type box in the fuse box was a surprise and could have been a problem if it didnt fit in. Could have resulted in a failed visit”

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Posted 4 years ago

“Good installation, engineer very helpful & EV charger is great.”

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Posted 4 years ago

“Really happy - from start to finish, the process was painless and easy. The installation was superb also. Very happy indeed.”

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Posted 4 years ago

“Unit failed after first use. Up to that point it was great. I’m sure it’ll be replaced quickly but disappointed at the moment The Unit is very neat and the installation process was smooth. Just this one niggle which would’ve been a nightmare if I had a full electric but thankfully I bought a hybrid!”

Helpful Report

Posted 4 years ago

Morning Samantha, Thank you for taking the time to leave us a review - we’re sorry to hear that you’ve experienced an issue with your charger. Please be assured that we’re currently reviewing your case and someone from our Support team will get in touch shortly to ensure your replacement unit is installed as soon as possible. In the meantime, if you have any questions, feel free to contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

Posted 4 years ago

“Ashley our installer was very helpful and professional. Very neat and tidy job.”

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Posted 4 years ago

“Very responsive from the end of the installation process. Once rescheduled due to an health issue of electrician, and this happened smoothly with minimum delay.”

EO Charging 5 star review on 19th July 2021

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Posted 4 years ago

“Great communication, great engineer, knowledgable, friendly, helpful. Was on time, tidy, very good experience”

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Posted 4 years ago

“I was extremely satisfied in the main with my experience of your customer service. Particularly with the help of one young man Thomas Jones, a technical support specialist. Who on two separate occasions was completely on the ball when it came to the requirements of the app and also in the second instance of helping me to access the charger when I had a new wifi extender fitted.”

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Posted 4 years ago

“Good service fitting the charger, though I am waiting for my car.”

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Posted 4 years ago

“Very good start to finish, charger is small, discreet and does exactly what i need it for”

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Posted 4 years ago

“Charge point, unteathered, is small and fairly unobtrusive. The app allows me to schedule when I want charging to occur and even has the cheap rates for my provider, Octopus, pre-defined. If I want to I can also turn off the charge point from the app to prevent unauthorised use. So far I'd be happy to recommend EO charge points.”

EO Charging 5 star review on 12th July 2021

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Posted 4 years ago

“Well pleased with my mini eo charger. A vey professional installation by the Energise Energy Solutions engineer.”

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Posted 4 years ago

“Charger is very discrete and looks good at the same time. App is a bit fiddly but you can program charger to turn on when electricity is cheap. A lot quicker, cheaper, safer and less fiddly than using an extension lead.”

Helpful Report

Posted 4 years ago

“The whole process from start to finish has been excellent. We had the initial difficulty of having a looped electricity supply that had to be unlooped before proceeding with the charger installation but this difficulty was handled very helpfully and professionally by the EO charger and installers staff. When it came to the installation of the charger, it was expertly and professionally handled including assisting with the activation of the EO app. We are also very pleased with the operation of the charger itself. We would highly recommend EO and its charger.”

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Posted 4 years ago

“Really great little box. Works easily and perfectly and looks good. Really helpful people (Edward specifically) who explained options and lined up the installer.”

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Posted 4 years ago

“I had problems with my unit that were finally resolved. I think they're a good company that needs to work on their customer communication. Credit to Jack the engineer for resolving the problem. A thoroughly good guy who is a credit to eo. I love the look of the unit, it's good looking and unobtrusive.”

Helpful Report

Posted 4 years ago

Hi Aneil, We’re sorry to hear that you’re experiencing a problem with your charger and that you’re yet to receive support to resolve this. Please be assured that the situation has been flagged with high priority - our Support team are reviewing your case as we speak and will come back with a status update as soon as possible. Please note that we're committed to ensuring your charger is up and running as soon as possible. Many thanks, The EO Charging team

Posted 4 years ago

“At the end of the day a charger is a charger. This is smaller than most and therefore not as ugly as most of them and comes in a range of colours. The app is flaky to say the least. Mine has an excellent WiFi signal, knows it’s charging but the rest of the features do nothing at all, countdown to full charge, charge history etc - nothing. The cars one works brilliantly. My installers Crosstech Electrical were excellent”

Helpful Report

Posted 4 years ago

Hi David, Thanks for taking the time to leave us a review, we're glad your charger is up and running! That being said, we’re sorry to hear that your experience with our app doesn’t match your expectations - we’re aware that it needs a bit of work and are now working on a new version, which should be released before the year is up. In the meantime, please note that our Technical & Support team will be more than happy to remotely guide you through the EO Smart Home app so you can make the most out of your charging sessions - feel free to contact them at support@eocharging.com or 0333 77 20383 (option 5). Many thanks, The EO Charging team

Posted 4 years ago

“Don't buy an EO Minipro charger!! I've had it 10 months and it has failed twice before which needed a visit by an engineer both times to fix. It's now failed again and I've been told it will take UP TO 10 DAYS for a member of their Technical team to get back to me. I will then have to wait again for an Engineer to come out. I am absolutely fed up with this and will be insisting on them removing it and giving me a refund. They are obviously overwhelmed with problems if my experience is anything to go by.”

Helpful Report

Posted 4 years ago

Hi Ed, We’re sorry to hear that you’re experiencing a problem with your charger and that you’re yet to receive support to resolve this. Customer satisfaction is our #1 priority and fully appreciate the frustration this situation is causing you - please be assured that we’re currently reviewing your case and someone from our Technical & Support team will directly contact you to get this resolved as soon as possible. Many thanks, The EO Charging team

Posted 4 years ago

EO Charging is rated 4.3 based on 1,216 reviews