“Items are advertised as in stock with 48-hour delivery, but it takes 6 days just for the item to come into stock, before it could even be dispatched with ZERO communication with the customer about this. When I raised concerns and said I’d be leaving an honest review, I was threatened with order cancellation unless. Then they claimed to have done just that yet I’ve received no refund notification.
This delay has ruined my daughter’s birthday, which was especially disappointing given they promote themselves as a family-run business. Very poor communication and misleading delivery
Seems to be a common thing this Christmas as I’ve seen multiple reviews saying the same in the last few days. It’s Disappointing that they have such bad attitude and Customer service this time of year and they feel no type of way about ruining peoples Christmas.”
“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“🌟 Kindness, Integrity, and Real Results 🌟
I’ve worked with many professionals before, but Michael Andrew truly stands apart. From the very beginning, he treated my concerns with genuine empathy and respect. His updates were honest, his communication was clear, and his actions spoke volumes. Every step felt purposeful and handled with care. ✨ The results were better than I could have imagined, but the real gift was how supported I felt throughout the process. Thank you, Michael for proving that real dedication and heart still exist in this world. 🌹”
“This is my first order from Equiflair. The tracking never updated, and my product was not delivered despite the delivery notification email. I’m hoping this gets fixed soon.”
We are very sorry for the delay with your first order Erin, this was in part due to the May bank holiday in the UK - we have checked the delivery tracking & can confirm that your order is on its way to you - it's currently clearing USA customs and should be with you very soon.
Kind regards,
Team Equiflair
“They refunded my entire order instead of just my boots. It’s a pity, I really wanted the other items. I ordered again in good faith, waiting about ten days or more now on my entire order because a single one of the items isn’t available yet. I won’t be ordering again. I went to Horze and robinsons after this. Lovely items, horrendous way to run a business or treat customers.”
Hi Emma,
Thanks for your review. Just to clarify again why your order was refunded in full. The order was made with a discount code that offered 20% off on an order over a certain value. When you asked to cancel the boots as you had ordered the wrong item it put the order well below the threshold for the discount. This was explained and the order was refunded in full as you were no longer eligible for the discount code that you had applied.
Hi Sally,
We provided you a free returns label when you highlighted the problem and a full refund upon receipt. A replacement item was not offered as we did not have one available which was explained to you.
Kindest regards,
Equiflair
