“Purchasing experience online was fine. My pads were shipped rolled and taped in tiny balls. The package was received ripped with a pad literally taped to the outside of the package. The pads have been laying out for days and are still wrinkled after being rolled in the ball. Used to ship with pads flat - can you please go back to this?”
“On this occasion there was an extra 10% off but was not a voucher, therefore at checkout I tried to apply my 10% discount voucher I had also (as this is only one voucher being used) it refused the voucher which I wasn’t worried about but then it removed the 10% off sale price and as I had checked price before applying my voucher I didn’t scroll back up, their system then wiped off the 10% and I was charged in full, I emailed within a minute explaining and asked for difference to be refunded which they did do but they applied that no other shop they are aware of allow u to use a discount with another, which is completely rubbish their 10% off was not a voucher and I was trying to apply one voucher, the situation was handled a little rudely in my opinion as not my fault their system wiped off the discount already applied, I will be very eyes on the game if I choose to purchase from them again but like I said they did refund money straight away but an apology wouldn’t of gone a miss especially due to waiting for refund caused me bank charges so therefore was not a great offer after all!
My advise triple check your price you paying after
Applying a voucher this means I have to scroll back up not just press pay underneath thinking they won’t have changed the price on you”
Hi Neil,
The correct colour is on its way, tracking number is PV396002729GB.
Sorry about the error, would you be so kind as to change your review?
Kindest regards,
Matt
Hi Lara,
Thanks for your review. Sorry to see you have left a negative review. Have you spoken to or been in contact with anyone at Equiflair?
Kindest regards,
Matt
Equiflair Saddlery
Hi Marieanne,
Thanks for your review. We sent the wrong item in error as explained in the emails. We offered a free returns label to return the item to me. You decided to keep the item and asked if you could purchase the new item. But sadly we were out of stock. We most certainly did not send you the incorrect item intentionally. We would have messaged or called you to offer an alternative. Sadly, it was a packing error. Sorry again.
“It took 6 weeks for my items to arrive. No communication about what the problem was until I emailed them. Items did not arrive for the event in which they were intended for”
Thank you for your review Desi, the items that took longer to arrive were your LeMieux pre-order items.
They were released by LeMieux on the 9th of October, in stock with us on the 11th and arrived with you in the USA on the 13th. We are sorry to hear that they weren't available in time for your event
Equiflair Saddlery
Hi Nicola,
Thanks for your review, I believe we spoke to you in regards to this. We provided you a free returns label. I have checked the tracking on this return label and it appears that the label has not been used. When we send something incorrectly, as we freely admit we did here, we provide a free returns label. As soon as we get confirmation the item is being returned we will ship the correct item out to you. It has been sat waiting for confirmation of your return. Simply use the free returns label and we can rectify the problem for you.
Many thanks,
Equiflair
“Good promotional offer. However not delivered as described (next working day) was 3days. I ordered a Hat which was not securely wrapped, or was just in a plastic bag, the hat box arrived very battered (crumpled) and split which is not great,l! Should have been packaged in another box for better protection.”
“Item damaged on arrival for the second time(different stirrups purchased). No quality check before sending out. Offered a refund which was appreciated but I needed them for the weekend. Expensive item to turn up looking used. I was disappointed and won’t be buying more for my other horses from here.”
Thanks for your feedback, all items are brand new and direct from the suppliers. They are never removed from the box and then shipped to customers. What was referred to as damage was simply marks that are created in the anodization of the process of the stirrup irons. Items were returned and full refund processed.
“I ordered 2 items, one of which took a long time to order from Germany. I wouldn’t have minded this if I’d been informed. Instead, after waiting for 3 weeks for my orders, I had to call to ask where they were. The other item could have been sent immediately.”
“Ordered three items, only 2 came. In all fairness I called and the very helpful lady apologised and said she would send it straight away and it arrived two days later”
