“I am very happy with the bit but I am still waiting to hear from you for a determination on the first bit I bought that arrived but the bit was not in the package. As I stated before it appears as if the envelope that it was shipped in was opened and it was repackaged in a box by Fedex. I was told on July 25th that you put in a claim. I have not heard anything back yet from you. Please let me know or reach out if you need any additional information. Below is the information from the claim that I put in. As well as my original message to you about what happened
I need assistance. After filing the claim with Fedex almost two weeks ago > they have denied the claim stating that the shipper must file the claim. I > would appreciate it if you could file the claim for the missing > merchandise. > The original case # was C74427203 > The clam # C74429275 > The tracking number is 275177172823. I have pictures of the package and how > it arrived. > In the meantime I would need to order another bit and have it expedited. I > am extremely annoyed with the way in which fedex has handled this > situation. If provided with the correct information I would have had you > make the claim originally. > > Please advise > Best, > > Dana Billman > >
On Fri, Jul 15, 2022 at 8:40 AM Dana billman wrote: > I received the > package but there was no bit inside. Not sure what > happened. I have a > claim with Fed ex. It appears as if the package was > mailed in a Fedex > plastic envelope. At some point the bag was damaged or > ripped open. Fedex > repackaged it in a box and placed the ripped open bag > and the ripped open > package that contained the bit back in the box but the > bag that should > have contained the bit was empty. > > Very sad! > Hopefully they will pay > me back and I can order another one. > > Best, > > Dana Billman > > > > >”
Thank you very much for your review Sam, we are very glad to hear that you are happy with our prompt postage, if there's anything we can do to make your experience five stars next time, please let us know 😊
Thank you very much for your review Lorraine, we are very glad to hear that you are happy with our prompt postage and product quality, if there's anything we can do to make your experience five stars next time, please let me know 😊
Hi Kevin,
Thanks for your review, sadly we had a slight delay due to the bank holiday weekend, and a stocktake going ahead. I am really glad to hear you are pleased with your product. Thanks again for your review.
Thank you very much for your review Nona, we are glad to hear that you are happy with our prompt postage & loyalty rewards programme, if there's anything we can do to make your experience five star next time, please let us know 😊
Thank you for your review Tina, we are glad to hear that postage was prompt but sorry to hear that the product wasn't suitable, we hope your next purchase is better suited
Kind regards,
Equiflair Saddlery
Thank you very much for your review Susan, we are glad to hear that you are happy with our pricing and prompt delivery, if there's anything we can do to make your experience five star next time, please let us know 😊
Thank you very much for your review, we are glad to hear that our service is fantastic and that postage was prompt, if there's anything we can do to make your experience five stars next time, let us know & we'll be happy to help 😊
“My first purchase was easy and arrived swiftly. I returned one of the 3 products purchased and that was refunded quickly. Overall good service and of the products I kept, I’m delighted with them.”
Thank you very much for your review Polly, we are glad to hear that our service was easy to use, postage was prompt and that our returns process was swift - if there's anything we can do to make your experience five stars next time, please let us know 😊
Thank you very much for your review Jane, we are glad to hear that postage was prompt, if there's anything we can do to make your experience five star next time, please let us know 😊
Thank you very much for your review, we are glad to hear that postage was prompt and that our service is easy to use, let us know if there's anything we can do to make your experience five star next time 😊
“I had to return an item and order a replacement. Although the team were very short staffed due to COVID, they updated me about my subsequent order and dispatched the item in good time. Thank you”
Thank you very much for your review Lucy, we are glad to hear that you are happy with our returns process & communication, thank you for your patience 😊
Hi Sharon, thank you for your review, sorry to hear about this less than 5 star experience, if you contact us via:
01484 506166
Or
contactus@equiflairsaddlery.com
We will be happy to help you
“Very easy to order, fantastic range of stock, good discounts and quick delivery. My only issue was that a good percentage of the products came with damaged packaging, one came with none.”
Thank you very much for your review Jen, we are very glad to hear that you are happy with our product range, discounts and prompt postage, we do endeavour to package our items and safely and sustainably as possible & will keep your feedback in mind going forward :)
Thank you very much for your review Kelly, we are glad to hear that you are happy with our selection, if there's anything we can do to make your experience 5 stars next time, please let us know as we'll be happy to try and help :)
Thank you very much for your review Kelly, we are glad to hear that you are happy with our product range, if there's anything we can do to make your experience 5 star next time, we'll be happy to help :)
Thank you for your review & repeat custom, if there's anything we can do to make your experience 5 star next time, please let us know via:
contactus@equiflairsaddlery.com
& we'll be happy to help :)
Thank you very much for your review, we are glad to hear that you are happy with our quick responses & friendly service :)
If there's anything we can do to make your experience a 5 star one next time please let us know via:
contactus@equiflairsaddlery
Many thanks :)
Thank you very much for your reviews Orla, we are very glad that you rated each of our products 5 stars, if there's anything we can do to improve & make your overall experience 5 star next time please feel free to let us know via:
contactus@equiflairsaddlery.com
:)
