“First experience wasn’t very good slow response and process, as an international customer I was concerned so I called and spoke to Matt who had trouble finding my order at first but quickly resolved and sent item which I received in just a few days. After waiting 2 weeks with no response.
Matt was awesome very professional, friendly and got the job done.
Thanks Matt”
“If this is for the saddle pad it is yet to arrive the tracking info just says dispatched but awaited by royal mail so they claim they don't have it dispite it being dispatched 7 days ago”
“Despite not being able to honour the next day delivery as advertised, the follow up service was excellent and I was refunded the difference in delivery fees.”
“Ordered this jacket originally direct with Joules but it took 2 weeks to be delivered and when I received it found it to be too small. Also the price had gone back up and they no longer had the larger size. Looked on line and found Equifair had it it stock at the lower price. Jacket arrived in the post after a couple of days and fits nicely”
“Shame I couldn’t use my 10% code - rang up and nice guy said it was because there was a free scarf instead. I didn’t really want the scarf, would have preferred money off! However, great service and quick delivery.”
